STAFF DEVELOPMENT MANAGER

Department: Care Management
Reports To: Director of the CT Homecare Program for Elders (CHCPE)
RSA Status: Exempt

SUMMARY

For over forty-five years, the Agency on Aging of South Central Connecticut (AOASCC) has been helping people age in their homes and remain engaged with their communities.

The Staff Development Manager is responsible for assisting in the development and implementation of a training program that prepares new employees to meet the needs of the clients we serve in our community.

GENERAL JOB DESCRIPTION

Ensure that all components of AOASCC's Care Management practices, reports, and other CHCPE contract requirements meet and exceed quality standards.

Develop and administer the orientation of new staff and oversee the professional development of all clinical staff to ensure compliance with high standards of care management.

As an integral member of the administrative team, this position is accountable for developing, communicating, and supporting agency personnel and program policies and procedures. Promote quality assurance and staff development activities.

MAJOR DUTIES AND RESPONSIBILITIES

1. Provide intensive training and educational support for new employees during their first three months of employment. For Care Managers, provide continued training and development throughout the first six months, including education related to client assessment and care management practices.
2. Provide oversight, direction, and accountability to the Supervisor team in the onboarding, training, and integration of newly hired Care Managers. Ensure Supervisors consistently monitor and report on employee progress, competency development, and performance throughout the first six months of employment. Ensure that any competency gaps or additional training and support needs are identified and addressed in a timely manner.
3. Conduct individual meetings with the five (5) team Supervisors on a weekly or biweekly basis, as appropriate, when they have a new Care Manager in training. Review progress, address challenges, assess training needs, and provide guidance and support to ensure successful onboarding and competency development.
4. Oversee the competency and performance evaluation process for direct reports, providing direction and guidance to Supervisors to ensure consistency and accountability in performance management. Work with Supervisors and the Director to establish performance expectations, address performance concerns, provide ongoing feedback and coaching, and ensure performance reviews are completed in a timely manner to support employee growth and professional development.
5. Support periodic educational needs assessments to identify staff learning needs and professional development opportunities.
6. Assist in the development and delivery of ongoing educational and training programs for department staff, including remedial training as appropriate.
7. Serve as the designated backup and liaison to the Homecare Director during periods when the Director is unavailable. Provide continuity of communication with external partners and the CEO, ensuring critical matters are appropriately addressed. Communicate these issues to the Director upon their return.
8. Provide consultation regarding complex clinical situations and participate in home visits, discharge planning meetings, family meetings, and other client-related activities as needed.
9. Attend contractor and external partner meetings to remain informed of changes to policies, procedures, and program requirements. Ensure training materials and program guides are updated accordingly and that Care Managers receive accurate and timely information.
10. Provide support and consultation to staff managing high-risk clients, complex care plans, or cases requiring significant intervention or additional oversight.
11. Conduct periodic reviews of active client records to ensure that care plans address identified client needs and that required documentation is complete and accurate.
12. Assist with the development, review, and maintenance of program policies and procedures and identify training needs resulting from program or policy changes.
13. Participate in external committees, advisory groups, and other professional activities as assigned.
14. Respond to telephone inquiries and provide information regarding department programs and services.
15. Attend and participate in Interagency Council meetings as assigned.
16. Assist in organizing and facilitating Critical Case Reviews.
17. Organize and facilitate Multidisciplinary Team (M-Team) meetings.
18. Assist with client assessments and reassessments when indicated.

QUALIFICATIONS FOR THE JOB

• Bachelor's degree (B.A. or B.S.) from a four-year college, preferably in nursing, social work, or a human services field.
• Minimum of three (3) years of experience in the human services field, or an equivalent combination of education and experience.
• Master's degree or equivalent experience preferred.

KEY COMPETENCIES

• Management Skills: Ability to effectively oversee and delegate tasks to maximize time, resources, and productivity.
• Communication Skills: Strong written and verbal communication skills.

CERTIFICATES, LICENSES, AND REGISTRATIONS

• Valid State of Connecticut driver's license.