Social Worker / Case Manager

Job Title: Social Worker / Case Manager
Job Type: Full-Time
Department: Clinical Services
Reports To: Clinical Director
Location: Greenwich, CT

Position Summary

Pathways, Inc. is seeking a compassionate, organized, and recovery-oriented Social Worker/Case Manager to provide comprehensive case management, counseling, advocacy, and supportive services to adults living with chronic and severe mental illness. The Social Worker/Case Manager serves as the primary coordinator of care, helping clients achieve greater independence, stability, and quality of life through individualized treatment planning and community-based support services.

Essential Duties and Responsibilities

• Conduct psychosocial assessments and develop individualized treatment and service plans.
• Provide case management, supportive counseling, crisis intervention, and advocacy services.
• Coordinate medical, psychiatric, housing, vocational, financial, and community support services.
• Assist clients with activities of daily living, benefits management, appointment scheduling, transportation planning, and community integration.
• Monitor client progress and adjust service plans as needed to support recovery goals.
• Maintain accurate, timely, and compliant documentation within the Electronic Health Record (EHR) system.
• Complete all required state, agency, contractual, and accreditation documentation.
• Participate in interdisciplinary team meetings, case conferences, and treatment planning sessions.
• Provide support during client admissions, transitions, and discharges.
• Collaborate with families, conservators, healthcare providers, and community partners to ensure continuity of care.
• Participate in on-call coverage as assigned.
• Adhere to all agency policies, procedures, confidentiality standards, and professional ethics.

Required Qualifications

Education

• Bachelor's degree in Social Work, Psychology, Human Services, Counseling, or a related field required.
• Master's Degree in Social Work (MSW) or related behavioral health field preferred.

Experience

• Minimum of two (2) years of experience providing case management or behavioral health services to individuals with serious mental illness.
• Experience working in community mental health, residential services, supportive housing, or related settings preferred.

Licenses and Certifications

• Valid Connecticut driver's license with an acceptable driving record.
• Reliable transportation and ability to transport clients when necessary.

Knowledge, Skills, and Abilities

• Knowledge of mental health treatment, recovery-oriented practices, and case management principles.
• Understanding of community resources and federal, state, and local entitlement programs.
• Strong assessment, problem-solving, and crisis intervention skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and time-management abilities.
• Ability to work independently while functioning effectively within a multidisciplinary team.
• Proficiency in Microsoft Office 365 and Electronic Health Record (EHR) systems.
• Commitment to person-centered care, cultural competency, and professional ethics.

Physical Requirements

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Ability to travel within the community to client homes, appointments, and agency locations.
• Ability to safely transport clients when required.

Benefits

• Competitive salary
• Generous Paid Time Off (PTO)
• Medical and Dental Insurance
• Employee Assistance Program (EAP)
• Professional Development and Training Opportunities
• Supportive and Mission-Driven Work Environment