Resource Specialist, Rapid Re-housing

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on department needs and will be communicated by leadership.)

Participant Intake, Assessment & Case Management

• Conduct assigned participant pre-screening, intake, enrollment, assessments, service planning, and program exits in accordance with agency, HUD, RRH, and funding requirements.
• Create and maintain complete participant files within 48 hours of intake, ensuring required documentation, assessments, referrals, releases, and supporting records remain current throughout program participation.
• Complete required assessments and develop and update Housing Stability Plans, budgets, participant rent portions, and goals to support successful housing outcomes.
• Provide trauma-informed, Housing First, progressive engagement, and participant-centered case management focused on housing stability, self-sufficiency, and preventing returns to homelessness.
• Conduct home visits, field visits, and community-based meetings as required to support participant engagement, housing placement, and retention.
• Build positive relationships with participants and provide coaching, advocacy, problem-solving, and life skills development to address housing barriers and promote independence.
• Educate participants regarding Fair Housing, Arizona Landlord-Tenant rights and responsibilities, lease obligations, program requirements, and self-advocacy.
• Connect participants with healthcare, behavioral health, employment, benefits, childcare, transportation, financial education, and other community resources to support housing stability and increased income.
• Provide ongoing housing stabilization services, including crisis intervention, conflict resolution, and assistance with participant or landlord concerns that may jeopardize housing retention.
• Support participants in securing permanent housing within 30 days of intake whenever reasonably achievable.

Housing Navigation, Landlord Relations & Move-In Coordination

• Provide housing navigation services, including housing searches, landlord engagement, application assistance, lease negotiation and review, and move-in coordination.
• Develop and maintain positive relationships with landlords, property managers, and community partners to expand housing opportunities for participants.
• Prepare and review required landlord documentation and assess housing opportunities for rent reasonableness, applicable Fair Market Rent requirements, program eligibility, and funding compliance.
• Conduct and document required housing inspections, coordinate necessary repairs with landlords, and ensure units meet applicable safety, habitability, and program requirements prior to move-in and throughout program participation.

Financial Assistance & Program Support

• Coordinate rental assistance, utility assistance, supportive services, and other allowable participant financial assistance in accordance with agency and funding requirements.
• Prepare and submit check requests, receipts, and supporting documentation within established timelines, coordinating with the Program Specialist and Finance Department to ensure accurate processing and tracking of participant assistance.
• Coordinate with participants, landlords, utility providers, and other vendors regarding approved financial commitments, invoices, reimbursements, and payment discrepancies.
• Coordinate and provide allowable transportation assistance to support housing placement, housing retention, employment, healthcare, childcare, and other housing stability needs.
• Assist with purchasing, inventory tracking, pickups, deliveries, and distribution of participant supplies, including HUB Kits, move-in items, emergency supplies, food assistance, and other program resources.

HMIS, Documentation & Reporting

• Enter participant information, services, housing updates, outcomes, and case notes into HMIS and other required databases within established timelines, including initial intake data entry within two (2) hours of intake.
• Maintain 99% HMIS data accuracy and 95% case file audit accuracy, correcting identified deficiencies within established timelines.
• Complete case notes by the end of each workday and ensure participant files, HMIS records, tracking logs, and supporting documentation accurately reflect services provided.
• Complete and update all required participant tracking logs, spreadsheets, and program records weekly, ensuring accuracy, completeness, and timely submission.
• Complete required weekly, monthly, quarterly, and annual reports accurately and within established deadlines.
• Support the program's established goal of 90% of participants exiting to stable housing and not returning to homelessness within 9–12 months of program exit, as measured by available program data.
• Document and report incidents, grievances, safety concerns, and significant events in accordance with agency policies and reporting procedures.

Collaboration, Communication & Team Support

• Collaborate with program staff, management, Finance, landlords, service providers, community partners, and other Primavera programs to support participant success and effective program operations.
• Maintain open and professional communication, boundaries with coworkers and management to promote teamwork, consistent service delivery, and timely resolution of participant needs.
• Communicate proactively with management regarding participant concerns, housing barriers, safety issues, documentation deficiencies, financial matters, compliance concerns, and other program needs.
• Participate in team meetings, case staffing discussions, trainings, and program activities, contributing information, updates, and recommendations to support participant outcomes.
• Coordinate with the Senior Resource Specialist, Program Specialist, and Director to address outstanding participant needs, required documentation, housing placement activities, and program deadlines.
• Provide backup coverage to other Resource Specialists when needed for urgent participant situations to maintain continuity of services.
• Assist new staff and interns through job shadowing, training, sharing program knowledge, and demonstrating routine RRH procedures as assigned.
• Communicate participant updates, pending tasks, and follow-up needs to appropriate team members to ensure continuity of services and prevent delays.
• Participate in identifying workflow challenges, sharing practical solutions, and supporting improvements to program operations and participant services.
• Maintain professional, respectful, and collaborative working relationships with coworkers, participants, landlords, and community partners while following established communication procedures and professional boundaries.
• Complete assigned tasks, respond to requests for information, and follow through on program responsibilities within established timelines.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to effectively engage, support, and advocate for individuals and families experiencing homelessness using trauma-informed, Housing First, progressive engagement, and participant-centered practices.
• Knowledge of HUD, Continuum of Care (CoC), Rapid Re-Housing (RRH), Fair Housing, Arizona Landlord-Tenant, HMIS, and organizational policies, procedures, and funding requirements.
• Strong organizational, time management, communication, documentation, and recordkeeping skills, with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities, meet deadlines, solve problems, exercise sound judgment, and adapt in a fast-paced environment.
• Ability to build and maintain positive working relationships with participants, landlords, property managers, service providers, community partners, and team members.
• Ability to conduct housing navigation, coordinate services, identify barriers to housing stability, and develop practical solutions that support successful housing outcomes.
• Ability to maintain confidentiality and handle sensitive information with professionalism, discretion, and integrity.
• Proficiency in Microsoft Office applications, HMIS, databases, and other technology platforms required to perform essential job functions.
• Ability to work independently while contributing positively to a collaborative team environment and supporting program goals and outcomes.
• Collaborate with the Program Specialist, Program Leads, Director, Officer, Primavera programs and staff, landlords, service providers, and community partners to support participant housing stability and program operations.
• Communicate proactively with leadership regarding participant concerns, housing barriers, safety issues, documentation, financial matters, compliance, and other program needs.
• Attend required meetings, 1:1s, trainings, and staff meetings and maintain current knowledge of HUD, Housing First, progressive engagement, Fair Housing and organizational policies.
• Follow all agency, program, funding, safety, financial, documentation policies, procedures, and protocols.
• Demonstrate integrity, respect, accountability, compassion, leadership, professionalism, flexibility, and teamwork.
• Support program goals related to timely housing placement, housing retention, participant self-sufficiency, and preventing returns to homelessness.
• Perform other duties and responsibilities as assigned by leadership.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Human Services, Social Work, or a related field.
• Minimum of one (1) years of case management experience working with individuals and families in a shelter, housing, homelessness, social services, and/or trauma-related setting.
• Minimum of one (1) years of experience using web-based databases, including Microsoft Excel, SharePoint, HMIS or similar tracking systems.
• Minimum of one (1) year of experience conducting housing inspections (NSPIRE, HQS, Habitability), housing compliance or similar housing-related inspections.
• Experience building and maintaining professional relationships with landlords, property managers, housing providers, and community stakeholders.
• Experience utilizing HMIS or a comparable web-based case management or housing database system.
• Current First Aid and CPR certification, or ability to obtain both within 90 days of employment.
• Level One Fingerprint Clearance Card, or ability to obtain within 30 days of employment.
• Mental Health First Aid certification, or ability to obtain within 90 days of employment.
• Must have completed required housing inspection compliance training, or ability to obtain within 6 months of employment.
• Ability to successfully complete required agency, program, safety, and other applicable trainings.
• Reliable transportation, a valid driver's license, and proof of current vehicle registration and insurance coverage.

PREFERRED QUALIFICATIONS

• Bilingual English/Spanish.
• Two (2) or more years of case management experience in social work, housing, or related human services.
• Minimum of two (2) year of experience conducting housing inspections (NSPIRE, HQS, Habitability), housing compliance or similar housing-related inspections.
• Experience with Rapid Rehousing, Housing First, and Progressive engagement housing stability models.
• Minimum of two (2) years of experience using web-based databases, including HMIS.
• Experience working landlords/property managers and coordinating housing placements.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work is performed primarily in a shared office environment with moderate noise and activity.
• Position requires regular interaction with participants in the office, participant homes, community locations, housing sites, and other outdoor environments.
• May require extended periods of desk and computer work.
• Requires sufficient visual acuity and hand dexterity to perform computer and documentation duties.
• May require bending, stooping, crouching, standing, walking, and lifting up to 40 pounds.
• Position requires travel throughout the community for participant appointments, home visits, housing navigation, inspections, transportation, supply pickups, and other program-related activities.