Resource Coordinator

This is a full-time position. The Resource Coordinator manages and supports a caseload of registered and legally exempt child care providers and assists in the administration of the Registration and Legally Exempt and Child Care Resource and Referral contracts with the New York State Office of Children and Family Services (OCFS). All responsibilities are carried out in compliance with OCFS regulations and CCCDP policies and procedures.

The Resource Coordinator reports to the Programs & Resource Supervisor.

Essential Responsibilities

Regulatory Knowledge & Compliance

• Develop and maintain working knowledge of NYS OCFS regulations for all child care modalities, including Family Day Care (FDC), Group Family Day Care (GFDC), School-Age Child Care (SACC), and Day Care Centers.
• Develop and maintain knowledge of NYS OCFS regulations related to Legally Exempt child care.

Provider Support & Caseload Management

• Maintain an assigned caseload of all modalities of child care providers in Dutchess and Putnam Counties. Provide ongoing support regulatory guidance, technical assistance, resource sharing, referrals, and relationship-building to strengthen program quality, support compliance with NYS OCFS regulations, and meet the needs of children and families.
• Maintain an assigned caseload of Family Day Care and School Age Child Care programs. Provide ongoing support through inspections and monitoring.
• Assist prospective providers with the registration and enrollment process.
• Support registered providers with midpoint requirements and renewal processes using CCFS and FAMS systems.
• Provide technical assistance and conduct informational meetings for registered and legally exempt providers.
• Conduct inspections of registered and legally exempt providers in accordance with OCFS contract requirements.
• Investigate complaints related to registered, legally exempt, and illegal child care providers as required by OCFS contracts.
• Maintain accurate, up-to-date electronic and hard-copy provider files to support quarterly registration audits.

Family Services & Referrals

• Respond to parent inquiries by providing basic child care counseling, including listening to family needs, clarifying priorities, and explaining available child care and early education options.
• Educate families on child development, provider relationships, subsidy options, and local child care resources.
• Maintain accurate provider data and referral records for reporting and statistical purposes.

Training, Outreach & Collaboration

• Conduct trainings related to best practices and job responsibilities, as requested by the Director of Programming.
• Attend required OCFS, Westchester Regional Office (WRO), and CCCDP trainings, meetings, and conferences.
• Participate in community events and outreach activities to promote child care registration, as approved by leadership.
• Communicate provider-related concerns and trends to the Programming & Resource Supervisor.

Administrative & Professional Responsibilities

• Maintain confidentiality of child care programs, complaints, and information within the OCFS Child Care Facility System (CCFS).
• Ensure professional communication with providers, families, and CCCDP staff.
• Maintain regular communication with supervisors and colleagues to ensure safety and accountability during onsite visits and travel.
• Submit monthly mileage and expense reports to the Programming & Resource Supervisor.

Work Location

• Dutchess County office located in Poughkeepsie, NY and Putnam County office located in Mahopac, NY
• A consistent weekly schedule will be established with the Programming & Resource Supervisor and Executive Director, with flexibility required for office coverage, special events, and trainings as needed.

 Physical Demands and Work Environment:

• Ability to travel to and access child care program sites
• Ability to move throughout facilities, including classrooms, bathrooms, kitchens, outdoor areas, and basement or furnace areas
• This position requires regular movement between multiple floors in a building without elevator access.
• Ability to lift and carry materials weighing up to 25 pounds

Other Duties

• Perform other related duties as assigned.

Hours

• Monday – Friday   
• 35 hour work week 
• Hours flex as needed to accommodate inspections
• One-hour unpaid lunch break
• All time tracked through the agency’s timekeeping system

 Position Qualifications

Education

• Bachelor’s degree preferred
• Field of study: Early Childhood Education, Child Development, Social Work, or a related field

Requirements

• Ability to meet travel requirements of the position
• Valid driver’s license and reliable transportation
• Strong customer service and communication skills
• Computer proficiency
• Bilingual skills preferred