Residential Associate - Part-Time

Job DetailsLevel: EntryJob Location: Home Sweet Home Ministries - Bloomington, IL 61701Position Type: Part TimeEducation Level: High SchoolSalary Range: $17.00 - $17.00 HourlyTravel Percentage: None
For over a century, Home Sweet Home Ministries has stood as a pillar of the community and a beacon of Christ’s love for the hungry, homeless, and hopeless here in Central Illinois. It is the mission of every member of our staff and our volunteers to demonstrate Christ’s love through innovative approaches that instill hope, restore lives, and build community. We offer supportive services to those in need – providing shelter, food, case management, as well as programs including Bridge for Hope, Rapid Rehousing, and our Bread for Life Co-Op.  



Now you, too, can help build upon our traditions and contribute your passion for caring for others and your desire to be a guiding light for Christ’s love to those caught in the storm by joining our dedicated team as a Residential Assistant. In this role, you will coordinate residential care for homeless men, women, and children who are staying at Home Sweet Home Ministries while demonstrating hospitality, positivity, and promoting an environment welcoming to life transformation. Also, you will serve as an ambassador to the community and provide care and resources to non-residential clients who may connect with Home Sweet Home Ministries for services.   

Primary Location 
Home Sweet Home Ministries, 303 E Oakland Ave

Required Schedule  
Friday-Sunday, 11PM - 7AM

Hourly Pay 
$17/hour



How You’ll Help Fulfill the HSHM Mission  





Serve as an ambassador to the community, greeting non-residential visitors, vendors, and clients with a positive, uplifting attitude; directing individuals to the appropriate parties to meet their needs  


Manage front desk and field telephone calls, outside visitors, and other guests to provide a warm, inviting welcome to all those who seek out Home Sweet Home Ministries  


Gather and process intake paperwork for residential assistance – determining eligibility for admission based on Client Services protocol, current occupancy, client background check, and client management system precondition notes, entering client-specific data into the client management system, ensuring accuracy and completeness of the information  


Guide and orient the client into residential life at the shelter – advising of rules, policies, and general procedures for questions, comments, and concerns; ensure proper medication compliance, and enforcing policies and procedures for all residential clients  


Receive and process exit paperwork upon client departure  


Distribute resources such as food, clothing, toiletries, and other goods to residential and non-residential clients based on need and availability  


Support other areas to continuously advance the mission of Home Sweet Home Ministries including support of Dining Services or the Bread for Life Co-op as needed  





What You’ll Bring to the Team  





A positive and uplifting attitude that instills hope in our clients, volunteers, other staff, and visitors  


A passion for serving those in need in the community, building relationships, resolving conflicts, and addressing multiple priorities in a non-routine manner  


Proven track record of dependability with few past issues regarding attendance or reliability in school or previous employment  


Ability to arrive on-time and for every scheduled shift working our second shift; flexibility is available for those with specific scheduling needs  


The ability to accurately input data into computer-based systems and leave clear, concise, and complete notes on the activities and interactions that occurred during your shift 



QUALIFICATIONS

• Education and/or experience in the human services field. Experience with trauma informed principles in addressing client behavior preferred.

• Must be able to work flexible schedules including holidays, weekends, evenings, and possibly overnight hours.

• Knowledge of Microsoft Office (including Outlook, Word, Excel)

• Well organized and self-motivated, and able to multi-task and effectively function in a high stress environment.

• Ability to demonstrate empathy, cultural competency, and a Christ-centered focus.

• Able to identify client needs and apply agency or community resources to meet that need, while balancing operational demands with client-centered service.

• Ability to handle sensitive information with discretion and maintain confidentiality.

• Able to set and observe appropriate personal limits and boundaries.

• Excellent problem-solving and conflict-resolution skills.

• Demonstrate good written and verbal communication

• Mission-oriented with values in harmony with those of Home Sweet Home Ministries, Inc.