Quality Management Coordinator

Job Summary

The Quality Management Coordinator is responsible for quality management for all programs in the organization,
ensuring compliance with local, state, and federal regulations, accreditations, and licensure requirements. Conducts research of regulatory and contract requirements, meets with organization's subject matter experts to assist with compliance. Monitors data collection, reporting, and training adherence for all programs.

Essential Duties and Responsibilities

• Conducts research on policies and procedures as required by state, federal, and credentialing entities. Compiles, organizes, and evaluates information necessary to develop policies, procedures, and forms.
• In consultation with Executive and Leadership team, ensures and controls standardization of all forms used throughout the organization. Serves as the depository of all forms used in the organization.
• Ensures the following annual reports are completed, Client Satisfaction Surveys, Employee Satisfaction Survey, Stake Holder Survey, Critical Incident and Grievance Reports, Treatment Programs Demographic Report, Performance Improvement Plans.
• Ensures that staff receive updated information and training for changes to policies, procedures, forms, and quality assurance.
• Ensures that program staff are familiar with Commission on Accreditation of Rehabilitation Facilities (CARF) plans and Health and Human Services Commission (HHSC) regulatory auditing system.
• Assists program supervisors to review results of monthly and quarterly audits and assists in developing a plan. for improvement and compliance with contracts and regulations.
• Maintain and track compliance documentation related to policies, procedures, contracts, agreements and memorandums of understanding (MOUs).
• Leading and coordinating the Corporate Compliance, Health and Safety, and MOU committees, including organizing meetings, guiding discussions, maintaining documentation, and ensuring follow-up on action items to support to organizational compliance and quality improvement.
• Maintain and submit reports to CCO, or designee as requested.
• Performs internal program audits.

Required Education and Experience

Bachelor's degree from an accredited college or university and a minimum number of hours that is equivalent to a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistant, gerontology, special education, educational psychology, early childhood education, or early childhood intervention.