Community Health Worker

Community Health Workers provide social care services through assessment, care coordination, and navigation of complex systems of care. The Community Health Worker supports clients with social needs by connecting them to community resources, social services, and healthcare, including behavioral health. The Community Health Worker serves as an advocate when facilitating access to services. The Community Health Worker collaborates internally and externally to ensure clients receive resolutions for their social care needs. The Community Health Worker reports directly to the CHW Coordinator.

General Social Care Responsibilities

• Conduct an assessment of health-related social needs and other social care needs.
• Create a social care plan using person-centered principles.
• Communicate on a regular schedule with clients through phone, video conference, text/email.
• Document interactions with clients and community-based organizations on behalf of clients within Beacon’s Social Care Health Record (SOCHR) powered by Salesforce.
• Provide education to empower and generate client self-sufficiency
• Maintain a solution-oriented mindset for creative problem-solving of client social care needs

• Attend Beacon-wide and service-line-specific meetings and events consistently
• Stay up to date on social care processes and procedures.
• Serve as a backup for other health navigation positions and provide direct social care during crisis situations
• Other duties as assigned

Community Health Worker Responsibilities 

• Provide social care to individuals with a medical condition, disability, or behavioral health issues.
• Provide advocacy for clients when needed by interacting with clients and agencies to resolve problems and provide information.

• Support/coach clients while they learn to self-navigate.
• Conduct follow-up with clients on a scheduled basis.
• Collaborate with other social care professionals, including clinical case managers
• Access, retrieve, and input information into an automated database/client information system.
• Assist in relationship building with resource partner agencies and their personnel.
• Collect and enter hospital readmission and emergency department revisit data by deadlines

• Comply with specific contractual obligations depending on the program or project

Beacon-wide Staff Responsibilities

• Complete all work with Beacon’s mission and vision in mind, including assigned tasks or projects outside the scope of regular work responsibilities.
• Work within the core value of Better Together by building and maintaining relationships with Beacon staff members, clients, and community partners.
• Work within the core value of Self-Care by ensuring your own good physical and mental well-being and encouraging it in those around you.
• Work within the core value of Lifelong Learning by engaging in staff professional development and self-directed learning.
• Work within the core value of Belonging by seeking opportunities to build community and a positive working culture at Beacon.
• Work within the core value of Solution Oriented to provide excellent social care for clients, including collaborating to raise funds and find other resources to support Beacon’s mission.

Professional Qualifications

• Bachelor’s degree in social work, sociology, or related field preferred but not required
• Complete Community Health Worker training within the first 3 months of employment
• Demonstrated ability to effectively communicate orally and in writing
• Ability to complete standardized assessments as part of holistic social care services
• Ability to speak on the phone, via video conference call,  in-person, or via text/email to communicate with clients
• Empathetic demeanor at all times with all clients. Sensitive to the needs of the poor, uninsured, elderly, disabled, chronically ill, or other marginalized people
• Strong computer skills and the ability to accurately document client activities in an electronic health record
• Comfortable working in a busy, loud environment

Workdays: Monday - Thursday (In-Office), Friday (Hybrid)