Quality Assistant, Behavioral Health

Your story.  Our mission.  A perfect match.  

You have a place at OhioGuidestone, the state's leader in behavioral health! OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year.  

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.

• Review electronic health records to identify clients requiring timely follow-up in accordance with agency protocols, quality standards, and value-based care measures.
• Identify care gaps and notify clinicians and supervisors of client follow-up needs to promote continuity of care.
• Monitor completion of required outreach and follow-up activities, communicating with staff as needed until care gaps are resolved.
• Facilitate timely communication between providers and clients by ensuring appropriate outreach activities are completed.
• Track quality measures, care gap closure, follow-up activities, and performance metrics using Microsoft Excel and other reporting tools.
• Maintain accurate tracking spreadsheets, databases, and reports, and prepare routine quality performance reports for leadership.
• Support adherence to agency quality standards, clinical protocols, payer requirements, and value-based care initiatives across mental health, substance use disorder (SUD), psychiatry, and medical services.
• Communicate professionally and effectively with clinical staff and supervisors through email and other communication methods to promote timely follow-up.
• Maintain strict confidentiality of protected health information (PHI) in accordance with HIPAA and agency policies.
• Assist with quality improvement initiatives, departmental projects, and other administrative duties as assigned.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Present the Agency in the most positive light with all internal and external contacts.

Education & Experience:

• High school diploma or equivalent.
• Minimum of one (1) year of experience in healthcare, behavioral health, medical office administration, quality support, or a related administrative position.
• Proficiency in Microsoft Excel, Outlook, and Microsoft Office applications.
• Associate or bachelor’s degree in healthcare administration, psychology, social work, business administration, or a related field.
• Experience working with electronic health records (EHRs).
• Experience in behavioral health, healthcare quality, population health, or value-based care.

Qualifications:

• Mission driven; strong desire to make an impact.
• Exceptional attention to detail and organizational skills.
• Ability to perform structured record review with a high degree of accuracy and consistency.
• Intermediate proficiency with Microsoft Excel, including maintaining tracking spreadsheets, sorting and filtering data, and preparing basic reports.
• Strong written communication skills, particularly professional email communication.
• Persistent follow-through and the ability to monitor tasks through completion.
• Ability to prioritize multiple responsibilities while meeting deadlines.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.
• Commitment to maintaining strict confidentiality and safeguarding sensitive client information.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

What We Offer:

• Stable non-profit organization with 160+ year track record!  
• Clear career ladder for development path in various roles 
• Opportunity to earn monthly $$$ bonus (select clinical/therapist and BHS roles only) 
• Competitive medical benefits including a low-premium medical plan option for employee or employee + children! 
• Free CEU trainings 
• 10 paid holidays (some are exchangeable) 
• Flexible work schedules to support work/life balance 
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations 
• 401(k) with employer match option 
• Employment Assistance Program (EAP) 
• Mileage reimbursement 
• Free licensure supervision 
• Recognition and rewards 

At OhioGuidestone, we demonstrate positive leadership, promote a team-based work environment and a culture of belonging.    

We also care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.