Permanent Supportive Housing (PSH) Case Manager Supervisor (Tenant-based)

Jaydot is hiring! We have an immediate need for a PSH Case Manager Supervisor (Tenant-based) to lead and support the tenant-based case management team in helping people who are transitioning from homelessness thrive in permanent housing, and we'd love for you to join us!

WHO WE ARE

Jaydot is a mission-based social enterprise in DC focused on creating quality housing solutions that address the needs of those impacted by social inequity, particularly those who have experienced homelessness. We believe that housing is a human right, homelessness is a solvable problem, and we can create an equitable, human-centered system where housing solutions are readily adapted to fit the needs of those we serve. For more information, please visit jaydot.org.

POSITION SUMMARY

The PSH Case Manager Supervisor oversees tenant-based case management services to support people who have experienced homelessness in securing and maintaining permanent housing. This work is completed within Jaydot’s Permanent Supportive Housing (PSH) Program, funded by a contract with the DC Department of Human Services (DHS). The PSH Case Manager Supervisor directly manages tenant-based case management staff that Jaydot employs under the PSH Program, all with the goal of ensuring the housing stability and well-being of clients exiting homelessness.

ESSENTIAL RESPONSIBILITIES

• Manage and provide clinical oversight for up to seven (7) tenant-based PSH Case Managers
• Monitor and track case management staff engagement with participants
• Review case notes through the lens of quality of information captured and accuracy
• Review, evaluate, and approve participant case plans for quality and effectiveness
• Meet individually with Case Managers to plan and review cases, discuss engagement strategies and evaluate the effectiveness of the Case Management staff and services
• Provide guidance for case managers on addressing particularly challenging participant situations and assist with connections to more intensive support services, as needed
• Review and approve all notices issued to participants for accuracy and completion
• Analyze and ensure Housing Stability Plans are updated quarterly and track participant's progress toward achieving their goals
• Ensure that quarterly re-certifications are completed and designated software and files are up to date with this information
• Ensure all case management documentation is completed in compliance with contract standards
• Engage in case conferencing with District government staff assigned to discuss cases that may need to include but are not limited to more intensive case management or transfers
• Participate in monthly District/Provider meetings and facilitate internal staff meetings as requested by the Director of Programs

THE JAYDOT APPROACH

To perform the PSH Case Manager Supervisor position successfully, an individual should demonstrate the following approaches (this is not what they do, but how they do it):

• Coaching and modeling: The PSH Case Manager Supervisor makes it their mission to develop others. They delegate skillfully and take the time to offer useful and actionable feedback. Because they lead by example (with our values as their north star), they inspire and motivate others to take action and meet goals. They hold the team accountable in ways that grow the people and our impact, and they make sure people feel appreciated.
• Person-centered: The PSH Case Manager Supervisor meets participants where they are and fosters a relationship in which they are “walking with” the participant rather than “doing for” them. They are empathetic, even and especially when clients are difficult customers.
• Adaptability and problem solving: The Case Management Supervisor is always ready to take advantage of unexpected opportunities and address obstacles. They look for the root of both simple and complex problems, so they can seek solutions. They approach work with a spirit of “yes” and adapt as things change, which they often do.
• Attention to detail: The PSH Case Manager Supervisor aims to leave things better than they found them. As the lead on case management documentation they notice and fix errors that others might overlook. When mistakes happen (which they will!), they address them quickly and look for ways to prevent similar errors.

REQUIRED EDUCATION AND EXPERIENCE

• Any one of the following may meet the education requirement for this role. Applicants who are not an LICSW or LPC will require District government approval.
  • Licensed Independent Clinical Social Worker (LICSW) or a Licensed Professional Counselor (LPC) in the District of Columbia, OR
  • Licensed Graduate Social Worker (LGSW) and/or Licensed Graduate Professional Counselor (LGPC), OR
  • Master’s Degree in Social Work, Mental Health Counseling, or related Human Services field from an accredited College or University, OR
  • Bachelor’s Degree in the Human Services field from an accredited College or University and four (4) years of work experience providing Permanent Supportive Housing Services to individuals/families who have experienced homelessness
• Minimum two (2) years of experience in case management, mental health services, and direct service delivery to individuals and families experiencing homelessness and/or other marginalized populations required
• Minimum five (5) years directly supervising frontline staff required
• Professional knowledge of the theories, principles, techniques, and practices of social service delivery systems required

OTHER QUALIFICATIONS, KNOWLEDGE, AND SKILLS

• Embraces Jaydot’s core values and approach practices them in their in daily work
• Embraces a “start-up” culture that values innovation and learning from mistakes
• Readily adapts to changes in the work environment and manages competing priorities
• Takes initiative and exercises independent judgment and ownership of decisions
• Strong communication skills, both interpersonal and written
• Demonstrated understanding of structural racism and its impact on people of the global majority / Black, Indigenous, and People of Color (BIPOC) communities
• Passion for ending homelessness and centering those with lived experience in that pursuit

BENEFITS

Jaydot offers a competitive benefits package including: health, vision, and dental insurance with 100% employer-paid premiums; a Flexible Spending Account (FSA); retirement plan with 3% employer match; generous paid leave including paid time off, sick leave, mental health leave, bereavement leave, jury and witness duty leave, voting leave, and sabbatical leave; professional development allowance; commuter benefits including WMATA SmartBenefits and free Capital BikeShare membership; and life and disability insurance. For additional information, please visit jaydot.breezy.hr.

WHAT ELSE YOU SHOULD KNOW

Jaydot is an equal employment opportunity (EEO) employer and is committed to racial and gender equity. We strongly encourage applicants from various communities—including those who identify as Black, indigenous, and people of color, veterans, individuals with disabilities, gender non-binary/trans folks, LGBTQIA+, and people with lived experience of homelessness—to express interest in joining the Jaydot team.

We aim to offer competitive salaries and benefits and are committed to equity, trust, and transparency in compensation. Basing compensation on someone’s willingness and ability to negotiate or on their prior salary leads to wide inequities and bias in how people are paid, particularly for groups experiencing historical oppression. Therefore, we do not ask for prior pay history from our candidates and our offer-making process is negotiation-free for salaries and benefits. We determine our best possible salary offer based on relevant experience and extent to which candidates demonstrate the competencies for the role during the entire hiring process. Jaydot also uses our annual performance evaluation process to determine raises and promotions.

If there are accommodations that would help you in submitting an application, or at any point during the recruitment process, please let us know.