Patient Outreach Specialist

Department: Clinic Operations

Employment Type: Full Time

Location: 710 N. Euclid Street, Anaheim, CA 92801

Compensation: $23.00 - $26.00 / hour

Description

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Enters new patient demographics and updates established patient information, as necessary, in EHR to maintain accurate patient medical records. 
• Obtains both new and established patient insurance information including eligibility and authorization necessary. 
• Assist patients in applying and/or aligning their health care coverage plans, providing necessary follow-up, and data collection. 
• Assisting patients identified to navigate the enrollment process to secure needed services. This includes working on new additions and loss of patients in various networks. 
• Outreach and schedule patient appointments as necessary to ensure membership retention and growth for the group. This includes phone calls, email outreach as well as letter and mail-out preparation. 
• Outreach and educate patients regarding how and where to access health care services. Outreach to members of new services and new providers. 
• Outreach and schedule members for Annual Wellness Visits for all IPA’s. Identify non-compliant members due for preventive measures and aggressively outreach to members by phone call, email, and mailings if necessary. 
• Assists in conducting assessments of the retention efforts and identifying areas of improvement.
• Demonstrates flexibility with work schedule and work assignments, including floating to other medical offices. 
• Promptly answers and responds to all calls in a professional manner. Acts as a liaison between patients, referring and treating physicians, staff, hospitals, and others involved in patient care. 
• Identifies patients’ important needs, answers to their questions and assist with informed patient decisions that may arise prior to and/or post office visits appointment time. 
• Provides patients with practical resources and offers emotional support and understanding throughout the patient care coordination process. 
• Outreach to patient membership that have overutilized hospital services. 
• Maintain quality customer satisfaction. 
• Monitors patient requests and outgoing messages for various patient experience initiatives such as Follow My Health. 
• Assists with front office duties where necessary to assist patients to uphold patient experience and support operations including but not limited to clinical setting deliverables. 
• Prepares welcome materials for new patients and current patients. 
• Participates in planning discussions and meetings. Assists in developing tactical plans to support outreach and patient membership goals. Prepare and submits weekly productivity reports. 
• Other duties as assigned.

Qualifications

• Bachelor's degree preferred. Minimum high school diploma or GED required.
• Must be fluent in English and Spanish.
• Previous experience in customer service is highly preferred.
• Healthcare, medical office, or patient services experience is a plus.
• Strong written communication skills with the ability to professionally email and mail patient forms and information.
• Excellent interpersonal and communication skills with a compassionate, patient-focused approach.
• Strong organizational skills and attention to detail while managing multiple tasks.
• Proficient with Microsoft Office and electronic health record (EHR) systems is a plus.

Environmental Job Requirements and Working Conditions

• This is a full-time onsite position located at 710 N Euclid Street Anaheim CA 92801.
• Work schedule: Mondays thru Fridays, 8am to 5pm. 
• Our national target compensation for this position is $23.00 - $26.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.