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Intake Specialist/Case Manager

The Link and Option Center, Inc.
4 hours ago
Full-time
On-site
South Holland, Illinois, United States
$65,000 USD yearly
Master's

 

PROGRAM: Intake Department

POSITION TITLE: Intake Specialist/Case Management

REPORTS TO: Intake Coordinator

JOB TYPE: Full-Time

The Intake Specialist utilizes outstanding customer service, crisis intervention and clinical skills to stabilize a crisis to avoid more restrictive level of treatment. The Intake Specialist will diagnose and connect clients to appropriate services and ensure linkage (i.e. warm hand-off) to appropriate services both internally and externally.

RESPONSIBILITIES:

  • Conducts crisis and intake interviews with new or re-admitted clients to gather necessary administrative information.
  • Assists clients in completing registration paperwork.
  • Completes brief intake assessment (including psychiatric, psychological history, medical and substance abuse history).
  • Addresses psychiatric, medical and substance abuse crises through referral to Crisis Intervention Specialist and Medical Services Staff.
  • Provide DSM-5 diagnoses and generates all recommendations.
  • Case management and client record keeping; assures that documentation supports billed charges and necessity for each service.
  • Enters administrative, assessment, and billing information into computerized database.
  • Ensures failed activities are resolved daily.
  • Runs reports and initiates corrective action as necessary to ensure accuracy and completeness of administrative functions.
  • Assist clients and staff with questions regarding recommendations.
  • Assist clients with obtaining insurance.
  • Keeps current with trends and developments related to essential job competencies.
  • Attend Mandatory Agency Meetings and Trainings when not in conflict with other full-time duties.
  • This job description reflects the assignment of some essential functions of the job; however, nothing restricts management’s right to assign or re-assign duties and responsibilities to the job at any time.
  • Computer competence using Microsoft Suite and various office equipment.

 

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Master’s Degree in field of Social Work, Counseling, Marriage and Family therapy, Clinical Psychology, or a related field.
  • A minimum of 1-3 years of experience in the behavioral health field.
  • CPI Training preferred.
  • Demonstrated knowledge of IL Administrative Rules 132, 140, and 2060.
  • High degree of professionalism in dealing with diverse groups of people, including clients, staff, and others.
  • Demonstrated ability to work collaboratively with other departments within TLOC.
  • Ability to make appropriate, informed decisions.
  • Ability to multi-task, complete a high volume of tasks and projects with little or no guidance.
  • Well-developed organizational and time management skills.
  • Effective verbal and written communication skills.
  • Professional discretion and adherence to confidentiality.
  • Must be culturally competent, empathetic, and able to interact and develop rapport with a diversified population.