Home and Community Serv. Prov.

Home and Community Service Provider

Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.

JOB TITLE: Home and Community Service Provider   (CFTSS CPST Provider) 

POSITION GRADE: 79      

DEPARTMENT/PROGRAM: Behavior Health Services         

SUPERVISOR: Behavioral Health Clinical Supervisor  

ESSENTIAL FUNCTIONS:

• Provide rehabilitative psychoeducation, strength based service planning, and other restorative supports to children and adolescents up to age 21 within the community. 

• Exercises full compliance with the Agency’s Code of Conduct, all Agency policies and procedures and Federal and State laws and regulations
• Maintains confidentiality and security for all client and staff related materials and/or records.

• Provides crisis/emergency contact as needed, including being included in the on call rotation
• Assesses patient needs and develops individualized treatment methods 
• Communicates closely with MCO’s, intake staff, finance and administrative assistants 
• Provides individual and group supervision to patients in care and accounts for patients at all times 
• Provides a safe environment for patients and family utilizing the Sanctuary Model
• Reads and becomes familiar with program policy manual, including billing
• Keeps current with the program training requirements for all program services
• Employs approved crisis intervention/prevention techniques utilizing accepted     practices per Agency policy and procedures
• Documents critical incidents as required by program/agency 
• Assists with projects associated with the Program, including internal and external committees, task forces and special initiatives
• Exercises daily independent decision-making, problem-solving and ongoing task prioritization
• Participate in team meetings
• Reviews the updates of Service Plans and/or like documents
• Participates in group and individual planning process
• Documents progress notes and other related documents as assigned in the Electronic Client Record within the day of service
• Track and monitor progress, outcomes and utilization of each patient
• Participates in surveys conducted, both internal and external
• Demonstrates, promotes and practices cultural competency toward youth and staff through respect and understanding achieved through training and Agency cultural activities 
• Recognizes and embraces the diversity of teams 
• Supports and develops the strengths of each individual team member 
• Implementing and monitoring Individualized Service Plans
• Participates in bi-weekly supervision and ongoing coaching sessions with Supervisor
• Attends trainings as required and as appropriate to skills related to the position
• Updates schedule weekly to maintain required expectations both fiscally and programmatically 
• Submit ADP and Company Miles, entries on a bi-weekly basis. 
• Coordinate with Supervisor for individual and group assignments
• Communicate regularly with referral sources and patient’s team 
• Cooperates and collaborates with program staff, volunteers and other agency staff; both internal and external to the agency
• Manage and update patient chart following the workflow and regulation requirements
• Check and respond to e-mail and phone calls within 24 hours 
• Works to support program expansion by participating in services related to growth
• Other similar duties as requested requiring comparable skills.

POSITION SPECIFICS: 

Education:

• A Bachelor’s degree and two years applicable experience in children’s mental health, addiction, foster care/child welfare/juvenile justice, and/or a related human services field and no certification in an Evidenced Based Practice

Experience:

• 2 years’ experience working with individuals and families in mental health, chemical dependency and/or human service settings
• Valid NYS Driver’s License in good standing
• Reliable automobile (travel is required with personal vehicle)
• Proficient with Microsoft Office
• Proficient in Electronic Client Record Systems
• NYS Office of Children and Family Services Clearance
• NYS Office of Mental Health Fingerprinting
• Availability to work afternoon, evenings, weekends and occasional morning shifts
• Comfortable working in the community in a variety of settings

Special Skills:

• Working knowledge of the Motivational Interviewing, Functional Behavioral Approach, Skill Based Intervention and Team Process preferred. 
• Effective and open communication, emotional intelligence, and interpersonal skills. 
• Ability to work in partnership with others, including staff members across all departments.
• Strong problem solving skills and ability to manage multiple projects and prioritize. 
• Organized and self-directed team player who is able to share information and collaborate effectively across all functions, and with both internal and external partners. 

Physical Demands: 

Limited risk of physical injury due to the nature of working with patients in mental health/human service settings.

COMPETENCIES:

Leading Self

• Character and Courage (Integrity and Trust)-
  1. Do the right thing, because it is the right thing, even when no one is looking.  Truth to Power.
• Customer Focus
  1. Build positive relationships through communication and collaborative problem solving.
• Commitment to Diversity, Inclusion, Justice and Equity
  1. Believe in the dignity and humanity of all people to reach their full potential.