Fabrication Project Specialist

Job DetailsJob Location: TX Irving - Irving, TX 75038Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $52,000.00 - $58,000.00 Salary/yearTravel Percentage: NoneJob Shift: FirstBe Part of Something That Matters

At Viking, we're not just building fire protection equipment - we're building peace of mind. Our products help protect lives and property around the world, and we take that responsibility seriously.

With over 100 years of experience and a reputation for doing things the right way, we're driven by our values: innovation, integrity, and a deep commitment to safety.

If you're looking for a career where your work truly makes an impact, where ideas are welcomed, growth is encouraged, and every day has purpose, Viking is the place for you. Join us and help protect what matters most!

SUMMARY
To act as the main point of contact in managing the customer quote and order process from start to finish, including coordinating with internal and external contacts as needed to facilitate all aspects of each customer project as assigned by supervisor.

RESPONSIBILITIES:


Manages complex customer orders from start to finish, including all open orders, quotes, returns, claims, pricing discrepancies, expedited purchases/orders, loose material substitutions, etc., until the issues have been resolved and all phases of the order are complete.
Manages all elements in creating customer quotes, including, loose material, stocklisting, fabrication, etc. Determines margins, freight costs, pipe costs, and other financial elements that directly impact branch profitability based on pre-defined pricing strategies.
Manages daily production meetings, including developing the load schedule, production schedule, and reviewing open back orders and expected receipts and truck schedule with other facility managers.
Schedules shipment of product with regard to customer requirements and cost to branch.
Manages all elements associated with establishing and maintaining contract pricing for customers.
Negotiates pricing and material deadlines.
Acts as main point of contact within branch for customers as assigned by supervisor, including following up on lost quotes, being available to the CSRs to help resolve daily issues arising with customers and departments, managing complex problem resolution, and fielding inquiries and orders when Customer Service Representatives are not available.
Reports abilities and or deficiencies in processes as they affect the level of service and profitability of the company.
Gathers data and reports information to the branch or regional operations manager, and others as assigned by supervisor.
Communicates the directives of the company as they relate to improving the level of service by conducting meetings with the appropriate personnel and departments.

Qualifications
REQUIRED SKILLS/KNOWLEDGE:  What is the minimum level of education/training based knowledge required by the job?


 

Minimum           Preferred

Required           Level

                            Requires enough basic education to understand and follow standard practice or oral instruction, use simple arithmetic, keep simple records, or use simple office machines.  (Up to and including high school)

                            Requires ability to understand and carry out assigned duties effectively.  Knowledge needed of specialized business processes such as elementary accounting procedures, operation of equipment such as bookkeeping and billing machines, basic computer operations and normal office procedures.  (High school plus additional specialized courses or experience)

                            Competent knowledge and understanding of fundamental principles of one or more professional, technical, or specialized body of knowledge (accounting, finance, data processing, and/or business administration).  (Bachelor’s degree)

                            Requires knowledge of an advanced level in a body of knowledge such as   law, accounting, social work, etc.  (Master’s degree)

 


EXPERIENCE: (List the type and duration of experience needed to perform this role)



Minimum 2-yr degree in a technical field or 4-5 years previous experience in industry required.
Minimum 2 years project management experience required.
Good communication and problem-solving skills.
Minimum 2 years experience in a customer service/order entry role required. Experience with JDE, Hydralist, and other Viking systems preferred. Fabrication listing experience preferred.


 


SCOPE OF DECISION-MAKING:  To what extent does your job require you to make decisions on your own and without any procedures/instructions to follow?


        Decisions require little judgment.  Understand and follow simple instructions and use simple equipment involving few decisions.  Duties are extremely standardized.

        Decisions require some judgment.  Perform repetitive or routine duties working from detailed instructions and under standard procedures.  Requires making minor decisions.

        Decisions require simple analytical judgment.  Plan and perform diversified duties requiring knowledge of a particular field and the use of a wide range of procedures.  Involves the exercise of judgment in the analysis of facts or conditions regarding individual problems or transactions to determine what action should be taken within the guidelines or standard practice.

        Decisions require complex analytical judgment.  Plan and perform a wide variety of duties requiring general knowledge of company policies and procedures applicable within area of responsibilities, and including their application to cases not previously covered.  Requires considerable judgment to work independently toward general results, devise methods, modify or adapt standard procedures to meet different conditions, make decisions based on precedent and company policies.

 


ANALYTICAL/PROBLEM-SOLVING REQUIREMENTS:  What are the day-to-day challenges or problems encountered in completing the objectives of the position?  Describe the variety and complexity of the problems.


The position requires a person who can analyze the amount of tasks needing completion and organize their time accordingly. The person has to be a steady worker and have the ability to adapt to changes. This position requires a great degree of coordination between different departments and functions within departments of the company. The ability to make sound decisions based on known facts is critical.


MENTAL/VISUAL/MANUAL COORDINATION:


        Normal mental/visual attention.

        Mental/visual attention plus manual coordination.

        Considerable mental/visual concentration, coordinating manual dexterity with mental/visual attention.

        Unusual and sustained coordination of mind and eye.

 


WORK ENVIRONMENT:


        Normal office environment.

        Lab/production environment with some disagreeable elements such as noise, dust, fumes, heat, safety hazards, etc.

        Requires frequent lifting or other stressful physical activities.

        Subject to frequent interruptions of normal routine.

 


JOB IMPACT:  What are the chances that errors would be caught before causing harm?  What would be the impact of errors on department performance/objectives?


        Errors can be readily detected, usually by the employee and, if made, would result only in minor clerical expense for correction.

        Errors are usually discovered in succeeding operations where most of the work is verified or checked and is normally confined to a single department.

        Errors may be serious, usually not subject to direct verification, and may result in significant monetary and/or customer relation loss.

        Errors are difficult to discover, normally involving decisions not subject to detailed review.

 


EQUIPMENT USED: List/describe any specialized equipment regularly utilized in the performance of the job.  How long does it take to learn to use this equipment, and where would it be learned?


Position requires a person with data entry skills and working knowledge of a Microsoft Office environment.  MS Word, Excel, and PowerPoint skills are preferred.  The position will use all types of office equipment including but not limited to computer, adding machine, fax, printer, and copier.  These are set requirements for the position.

 


LEVEL OF SUPERVISION PROVIDED: 


        Independent contributor not responsible for the work of others.

        Project direction of other employees performing the same or directly related work.

        As above… including assigning, reviewing, checking work, eliminating ordinary supervisory/management positions.

        Direct supervision responsibility, including performance assessments, of 1-10 employees.

        Direct supervision responsibility, including performance assessments, of more than 15 employees.

 


INTERNAL/EXTERNAL CONTACTS: All jobs require some interaction with others on a face-to face basis.  Which of the following interactions does your job require?


        Requires little or no contact, except with immediate coworkers and own supervisor.

        Primarily within department:  Requires contacts within the department or functional area on routine matters, or occasional contacts with other departments or individuals outside the organization.  Contacts are primarily for the purpose of supplying or seeking information, where only ordinary courtesy and tact are needed.

        Regular inside and outside the organization:  Requires regular contact with subordinates and/or other departments, with occasional contacts with individuals outside the organization.  Also includes jobs with regular customer/client/vendor contacts.  Contacts are primarily for the purpose of supplying or seeking information or reports.  Requires tact and discretion in order to obtain cooperation.  May require some persuasiveness to obtain action, consent, agreement or approval.  Improper contacts outside of the organization may affect results, but primary responsibilities rest with the next level of management.

        Regular inside and outside:  Requires contacts to carry out company policy and programs.  Improper handling will have considerable effect on operating results.  Must often deal with persons of substantially higher rank on matters requiring explanation, persuasion and obtaining approvals.