CRISIS INTERVENTION ADVOCATE

• Provide evening coverage as part of a regularly scheduled rotation to ensure timely response to GRPD referrals and support survivor needs outside regular business hours. 
• Serve as backup to sexual assault volunteer advocates and act as on-call advocate when a volunteer is unavailable. This includes answering the YWCA Helpline and responding to Nurse Examiner Program (NEP) examinations (up to ten 12-hour shifts per month). 
• Maintain timely and accurate documentation and case records in compliance with grant and program standards. 
• Support data management and reporting functions for the Nurse Examiner and Crisis Advocacy programs, as needed. 
• Maintain collaborative relationships with law enforcement, medical professionals, court personnel, and other community service providers to support client needs and program goals. 
• Assist with training and consultation for interns and volunteers involved in crisis intervention and support groups, as assigned. 
• Attend and actively participate in team meetings, case consultations, supervision, and agency-wide staff meetings. 
• Performs community outreach and engagement that may include training and presentations. 
• Coordinate transportation to YWCA emergency shelter and meet client to provide a smooth transition when needed.
• Perform other duties as assigned by the supervisor.

• A bachelor’s degree in social work, psychology, or a related field is preferred; however, relevant experience may be considered in place of formal education.
• Active listening and crisis intervention skills.
• Experience in crisis intervention and knowledge of group and family dynamics.
• Knowledge of community resources and the criminal justice system.
• Ability to evaluate and respond to surroundings is required to perform duties. 
• Ability to communicate with individuals from diverse cultures and backgrounds.
• Excellent written and verbal communication skills.
• Physically able to: reach, pull, lift, grasp, talk, hear, see, and type. 
• Ability to concentrate for extended periods of time reviewing case materials, official documents, and 

• Must be able to enter and retrieve data using computer systems, systems applications, and other office 

• Knowledge of the facts and dynamics of sexual assault, domestic violence, stalking and child sexual 
• abuse preferred.
• Access to and willingness to use personal transportation for business purposes (mileage reimbursement provided per policy) preferred. 
• Ability to be an approved driver for the YWCA preferred.
  

WORKING CONDITIONS

• Work environment includes typical office setting and occasional work in the community. 
• Conditions are subject to occasional exposure to agitated or threatening individuals. 
• Irregular work hours may exist, including early morning, evening, weekends, and holidays.