Court Services Coordinator / Group Facilitator

Court Services Coordinator/Group Facilitator 

Locations: Torrington and Ansonia, CT
Organization: Catholic Charities, Archdiocese of Hartford

POSITION SUMMARY

Catholic Charities is seeking an organized, motivated Explore/FVEP Program Coordinator & Group Facilitator to coordinate program operations and facilitate psychoeducational groups at our Torrington and Ansonia locations. This position combines program administration, client engagement, and direct group facilitation, ensuring timely access to services while promoting accountability, healthier relationships, and positive behavioral change.

GENERAL DUTIES AND RESPONSIBILITIES

Program Coordination and Administration

• Coordinates daily operations of the Explore and Family Violence Education Programs (FVEP) across the Torrington and Ansonia locations.
• Manages incoming referrals, contacts clients, explains program expectations, and coordinates enrollment into appropriate groups.
• Develops and maintains group schedules across both locations to ensure adequate availability and timely access to services.
• Monitors waitlists and coordinates enrollment to minimize delays and meet established access standards.
• Tracks client attendance, participation, missed sessions, and program completion requirements.
• Maintains communication with referral sources, clients, and internal staff regarding enrollment, scheduling, attendance, and completion.
• Maintains accurate program records, enrollment data, attendance logs, and required documentation.
• Identifies operational barriers and collaborates with program leadership to improve access, scheduling, and efficiency.

Group Facilitation

• Facilitates structured Explore and FVEP psychoeducational groups in accordance with established curricula and program requirements.
• Creates a respectful, structured environment that encourages participation, accountability, and positive behavioral change.
• Guides participants in examining behaviors, recognizing unhealthy relationship patterns, and developing communication, emotional regulation, and conflict-resolution skills.
• Engages participants with varying levels of motivation while maintaining appropriate boundaries and clear expectations.
• Manages challenging group dynamics and consults with program leadership when appropriate.
• Completes required group documentation, attendance records, and participant progress reports.

Additional Responsibilities

• Collaborates with clinical and administrative staff to support effective program operations.
• Participates in supervision, staff meetings, program reviews, and required training.
• Supports quality improvement efforts, including monitoring enrollment, attendance, completion rates, and access to services.
• Ensures compliance with agency policies, confidentiality standards, and applicable program requirements.
• Performs other related duties as assigned.

QUALIFICATIONS

• Bachelor's degree in psychology, social work, human services, criminal justice, or a related field preferred.
• Experience in behavioral health, domestic violence education, psychoeducational group facilitation, or related human services preferred.
• Experience coordinating programs, managing referrals, scheduling services, or maintaining program records strongly preferred.
• Strong organizational skills and ability to manage multiple priorities across two locations.
• Ability to facilitate structured groups while maintaining professional boundaries and clear expectations.
• Strong communication and interpersonal skills, including the ability to engage individuals mandated to participate in services.
• Familiarity with trauma-informed approaches, motivational interviewing, and behavior change principles preferred.
• Ability to work independently and collaboratively with clinical and administrative staff.
• Proficiency with Microsoft Office applications and electronic documentation systems.
• Commitment to culturally responsive services.
• Bilingual English/Spanish skills preferred.

EMPLOYEE BENEFITS

Catholic Charities offers access to a comprehensive array of benefits, including:
     For Good Health: Medical, Prescription, Dental and Vision insurance
     For a Secure Future: Life, AD&D and Long-term disability insurance
     For Retirement: 403(b) Plan, with employer matching contributions for eligible employees
     For Career Advancement: Training and development opportunities
     For Work Life Balance: Generous paid time off; including 14 paid holidays, vacation and sick time.
     Employee Assistance Program (EAP) - Free and confidential counseling for employee and immediate family

Catholic Charities Inc., Archdiocese of Hartford is in compliance with all applicable discrimination laws. All hiring, promoting, and transferring is done on a non-discriminatory basis without regard to membership in any protected class. EEO/ AA/ M-F/ VET/ DISABLED.