Community Resource Navigation Supervisor

MISSION

FamilyWorks partners with families to alleviate food insecurity and ensure they have resources and support to overcome systemic barriers to equity, build stable communities, and thrive.

POSITION SUMMARY

The Community Resource Navigation Supervisor operates the Community Connection and Resource Navigation Program at FamilyWorks locations and satellite sites throughout North Seattle. The Community Resource Navigation Supervisor identifies, secures, and cultivates partnerships with aligned community programs in areas like health services, education, housing, family support, food justice, etc., throughout the North Seattle service area.

The Supervisor directs staff and volunteers effectively to ensure that community needs are met through the timely provision of quality programming, relevant information, and resources for referral and support. The Supervisor ensures program design, delivery, and evaluation are aligned with strategic and operating goals articulated in FamilyWorks’ strategic plan.

This position provides oversight and support to staff, programming, services, and volunteers that are based at the Family Resource Center’s main location in Roosevelt, Wallingford Food Bank, Seattle Public Schools locations and a growing number of satellite and mobile services locations, affordable housing communities, and other community partner institutions. In addition, the Community Resource Navigation Supervisor will develop and strengthen partnerships and services that provide family support and meet essential needs for families furthest from racial, economic, and food justice. The Supervisor will demonstrate and model strengths-based, respectful interactions with FamilyWorks’ community and demonstrate leadership in promoting values-based learning and skills toward anti-racist, culturally responsive, and program participant-centric practices.

The Supervisor will be guided by the Principles of Family Support and the National Family Support Network’s Standards of Quality for Family Strengthening and Support and will promote these principles among staff, community partners, volunteers, and program participants for program design and implementation. This position currently oversees a team of full-time staff positions. The Community Resource Navigation Supervisor will have manager-on-duty responsibilities, which are scheduled in coordination and partnership with the management team. This role is primarily based at the Family Resource Center in the Roosevelt neighborhood and the Wallingford Food Bank, and at satellite site locations (for example, Seattle Public Schools, and St. Luke’s). This employee will report to the Supportive Family Programs Manager.

ESSENTIAL DUTIES, RESPONSIBILITIES AND TASKS

The individual must be able to carry out each of these essential duties successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Key Responsibilities

• Recruit, train, supervise, and support staff, both paid and unpaid (volunteers) to meet program needs and objectives. Staff serve in both on and offsite roles, including in programs/services that are operated jointly across food access and family support program units. Provide intensive and hands- on support of staff, volunteers, and interns. Facilitate strong communication and collaborative operations among these teams, in partnership with the Supportive Family Programs Manager, Food Bank Manager and other program staff.
• Develop, cultivate, and steward program partnerships and collaborations within the community. Strategic partnerships include multiple affordable housing organizations, school communities & the Seattle Public Schools district at-large, King County Public Health, and City of Seattle agencies, among others.
• When necessary, provide direct services, facilitation, and coordination to support Community Resource Navigators based in schools, the Family Resource Center, the Food Bank, and other mobile/satellite locations.
• Ensure a safe and healthy environment for participants and staff. Promote awareness and contribute to creating and strengthening safety protocols, while ensuring a clean, welcoming, and organized environment for services and programs.
• Contribute to the achievement of the organization’s development and fundraising objectives, including but not limited to assistance with grants seeking, proposal development, management, and reporting; special events and peer / inter-organizational networking; collaborating to create mission-aligned funding proposals and ethical storytelling.
• Assist in creation, administration, and monitoring of program budget and contract budgets, including forecasting and revisions.
• Provide frequent onsite supervision and instruction of volunteers, ensuring high-quality volunteer service delivery in programs.
• Ensure all city, county, state, and federal contractual obligations are met, including but not limited to program activities, outcomes, audits, site visits, and monthly reporting. Work with Supportive Family Programs Manager and Development Department to organize program outcomes and reporting of quantitative and qualitative data.
• Ensure information and referral resources in Resource Library are accessible and up to date. Create pathways for successful resource connections and navigation through training, technology, coalitions, and partnership building – including optimal use of the Connect2Community Information Exchange; participation in various Learning Circles, Northwest Service Provider coalition meetings and Resource Roundtables; and leveraging community partner and government agency trainings.
• Facilitate optimal communication among staff, volunteers, and program participants.
• Collaborate with Supportive Family Programs Manager, Director of Programs on data management protocols for staff and volunteers, including effective implementation of impact measurement strategies, and optimal use of the program database.
• Work alongside the Family Alliance for Resources and Engagement (FARE) to facilitate regular and annual opportunities for feedback from participants and evaluation of the effectiveness of programs, including surveys, focus groups, and other methods.

Other Key Responsibilities

• Analyze surveys from participants who utilize FamilyWorks’ support services and outreach events.
• Attend weekly and bi-weekly team meetings, monthly staff meetings, quarterly training courses, partnership meetings, and other meetings as required. Contribute to quarterly program reviews.
• Work occasional evening and/or weekend hours to accommodate programming and outreach events.
• Actively participate in furthering agency cultural competency goals including race and equity work.
• Other duties as needed.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
• Participate in intentional learning efforts, to understand and dismantle institutional racism and build cultural competency, and to encourage staff to fully engage in those activities.
• Promote and foster a work environment typified by inclusion, collaboration, transparency, and appreciation.
• Maintain global awareness regarding organizational status, adjust priorities in ongoing fashion, manage multiple priorities and delegate staff and resources accordingly. High capacity for analytical and inductive thinking.
• Ability to handle delicate or difficult interpersonal situations effectively and tactfully.
• Capacity for working effectively with a culturally diverse group of program participants based on dignity and respect, including those experiencing mental illness.
• Ability to communicate effectively both interpersonally and in written/graphic formats.
• Proven ability to de-escalate tense or emotionally charged situations with empathy, professionalism, and effective communication strategies; formal de-escalation training strongly preferred.
• Be organized, have coordination skills and pay attention to detail.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to maintain focus in a complex environment.
• Willingness to proactively seek supervisory input, resources, and information needed to accomplish the job.
• Must have access to reliable transportation throughout North Seattle.

EDUCATION/EXPERIENCE

• Bi-lingual, a plus (English, Spanish, and/or other language).
• Professional degree required (or equivalent life experience) with minimum of 2 years of related experience in social work or nonprofit program management, or a combination of education and experience that demonstrates the required knowledge, skills, and abilities required.
• Demonstrated supervisory experience that reflects progressive responsibilities in hiring, termination, training, performance management, conflict resolution and disciplinary counseling.
• Experience working directly with children, youth, and family programs.
• Must possess strong human-relations skills to communicate effectively.
• Advanced proficiency in MS Office applications; demonstrated capacity for learning specialized database and design applications, such as Efforts to Outcomes and other client data management systems.
• Must be able to pass background check.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Most work is done sitting at a desk or table; moderate lifting / carrying (40 lbs. or less) required.
• May require standing, walking, bending, or reaching.
• Can work in different settings and is highly flexible. Comfortable working in a shared workspace
• Must be capable of the physical exertion required in interactions with young children.
• Ability to work occasional evening or weekend hours to accommodate programming and outreach schedules.

ADDITIONAL INFO

• Reports to: Supportive Family Programs Manager
• Supervises: Community Resource Navigators
• Primary Location: Split - Wallingford Food Bank, and Roosevelt Family Resource Center (In-Person)
• Schedule: Monday – Friday; Occasional Evenings and Weekends
  
• Exempt Type: Full-Time, Exempt
• Compensation: $81,000 USD
• Key Relationships: Staff, interns, volunteers, schools, funding partners, community partners, and other key stakeholders