Clinical Outreach

Clinical Outreach & Strategic Partnerships Representative Job Description

Position Summary

The Clinical Outreach & Strategic Partnerships Representative serves as the primary representative for the organization within the San Diego market. This individual will cultivate strategic relationships with healthcare providers, hospitals, community organizations, and referral partners to increase awareness, improve patient access, and drive sustainable admissions growth.

This role requires a combination of clinical knowledge, business development expertise, and a passion for improving behavioral health outcomes. The ideal candidate is highly motivated, self-directed, and thrives in a fast-paced, and entrepreneurial environment.

Essential Duties and Responsibilities

Develop and maintain strong partnerships with:

• Hospitals, health systems, and emergency departments and discharge planners
• Primary care physicians and physician groups
• Psychiatrists and psychiatric nurse practitioners
• Licensed therapists and private practices
• Substance use and mental health treatment providers
• Case managers and social workers
• Employee Assistance Programs (EAPs)
• Insurance case managers
• Community organizations and professional associations
• Serve as a liaison between referral partners, admissions, clinical teams, and leadership.

Clinical Outreach Activity Expectations

• Conduct approximately 85 field activities per month.
• Facilitate a minimum of 10 facility tours monthly.
• Deliver at least 5 educational presentations or in-services each month.
• Meet established referral and admissions goals.
• Develop and maintain an active pipeline of prospective referral partners.
• Maintain accurate documentation within CRM systems.
• Assist with the development of marketing materials and educational content.
• Provide market intelligence and strategic recommendations to leadership.

Qualifications

• Proven experience in B2B sales, medical sales, or pharmaceutical sales with a focus on healthcare or clinical environments.
• Bachelor's degree required.
• Degree in Healthcare Administration, Psychology, Social Work, Public Health, Marketing, Business Administration, or a related field preferred.

Experience

• Minimum 2 years of experience in behavioral health outreach, healthcare business development, physician relations, admissions, or clinical operations.
• Experience in mental health, substance use disorder treatment, or integrated behavioral healthcare strongly preferred.
• Established professional relationships within the San Diego healthcare market are highly desirable.

Knowledge, Skills, and Abilities

• High energy with strong relationship-building and networking skills
• Knowledge of behavioral health focusing on mental health and addiction treatment  
• Exceptional presentation and communication skills
• Strong organizational and time management abilities
• Ability to work independently and manage territory effectively
• Data-driven decision-making capabilities
• Executive presence and professionalism
• Reliable transportation and ability to travel throughout San Diego County