Case Manager-Social Worker

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

FULL TIME DAYS (7:00AM TO 3:30PM)

MUST HAVE WEEKEND AND HOLIDAY AVAILABILITY 

GENERAL SUMMARY:

The Case Manager – Social Worker provides compassionate therapeutic intervention and social work services to patients and their families, honoring their dignity and unique circumstances while facilitating comprehensive, integrated, and uninterrupted care. This role is centered on building meaningful relationships and advocating for patients' wellbeing, ensuring continuity of care that extends from the hospital into the community. You will demonstrate genuine, empathetic interpersonal communication with patients, families, visitors, and co-workers, creating a supportive environment that reflects organizational values and departmental standards.

KEY RESPONSIBILITIES:

• Champion patient advocacy by ensuring voices are heard and individual circumstances are thoughtfully considered in care planning, while providing compassionate therapeutic support and counseling that addresses emotional, social, and economic needs with genuine sensitivity
• Build and strengthen comprehensive case records and documentation that capture the full picture of each patient's situation, strengths, and aspirations—creating a foundation for truly person-centered care
• Lead interdisciplinary collaboration to coordinate integrated care that addresses the social, familial, economic, and individual factors affecting patient functioning, fostering a culture of teamwork and shared purpose
• Navigate complex systems with empathy and expertise, helping patients and families understand resources, benefits, and options while actively advocating for equitable access to care and removing barriers to success
• Facilitate meaningful community connections and build supportive networks that honor patient preferences and promote successful transitions to community-based services, extending your impact beyond hospital walls
• Demonstrate cultural humility and respect for diverse backgrounds, values, and life experiences in every patient interaction and care coordination effort, recognizing the richness of individual perspectives
• Provide thoughtful consultation and mentorship to colleagues and students, fostering a collaborative, compassionate care environment where learning and professional growth thrive

EDUCATION/EXPERIENCE REQUIRED:

Master's degree in Social Work required. Three (3) years of clinical experience. Knowledge of social work practices, individuals, case recording, chart documentation, community referrals, and effective networking techniques to coordinate services for patient outside of the hospital is required. Familiarity with general medicine psychiatry, psychology and sociology and how social, familial, economic, and individual factors affect how an individual functions required. Knowledge of child and adult protection laws, state Medicaid guidelines, NASW code of ethics (professional standards), and confidentiality and privacy, as applicable to the area of specialty is desired. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age-specific needs. Ability to make independent decision regarding clinical, psycho-social patient are and to provide input regarding the organization and functioning of the hospital unit required. Highly effective verbal and written communication skills are necessary to conduct successful counseling, social services, supervision of students, consultation with colleagues and documentation of patient counseling session. Strong collaboration, communication, and interpersonal skills. Excellent organization and time management skills. Knowledge of computers, Electronic Health Records, data base systems and utilization review/case management documentation systems. Desire to work collaboratively and proactively with healthcare teams and other hospital-based interdisciplinary teams. Knowledge of CMS, commercial payer requirements and hospital financial/ reimbursement processes desired. Excellent written/verbal communication skills, critical thinking skills, creative problem-solving skills, good organization, and planning skills. Must be self-directed, have the ability tolerate frequent interruption and work in a fast-paced work environment.

CERTIFICATIONS/LICENSURES REQUIRED:

Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license. Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management Association preferred.