Case Coordinator - Shelter Plus Care Grant

Follow Your Calling, Find Your Career!!

Please apply by:  Saturday, September 26th, 2026

Salary Range: $53,102.00 to $58,750.00 per year.  This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too.  Join us and build an exceptional experience for yourself, and a better working world for all.

Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations.

Position Specific Information

Current grant funding through June 30th, 2027.

Shelter Plus Care is a federally grant funded permanent supportive housing program that links housing with supportive services to move individuals, and adults with families, who are homeless, have a disability and a low-income, to permanent housing. Support for participants combines a rental assistance subsidy funded by the U.S. Department of Housing and Urban Development's Continuum of Care Program, and supportive services administered and provided by Mecklenburg County Community Support Services and other community partners.

This position assists households enrolled in Shelter Plus Care in housing navigation which includes determining fair market rate, rent calculations, housing search, and securing lease agreements.  It also includes landlord recruitment and retainment, assisting in households in mediating landlord/tenant issues.

Full time onsite Monday thru Friday, 8 am to 5 pm.  Schedule flexibility needed for special projects and/or service and department needs.  Office is located at 3205 Freedom Drive, Charlotte, NC 28208.

Community Support Services positions: This position MAY perform key job functions at a community partner work site. Employment in this position is conditional upon following all policies and procedures of the community partner host agency and adhering to all requirements that the community partner agency has established to grant and maintain physical and/or virtual access to the work site. If access is revoked, employment will be terminated.

Position Summary

Responsible for providing professional level case management or case coordination services for various populations. This position, under general supervision, will participate in treatment planning and the creation and implementation of a person-centered plan.

Essential Functions

Review cases and provide supporting documentation regarding clients receiving financial assistance
Interview and screen potential clients; review mental health and/or substance abuse history; conduct case consultations with applicable individuals; coordinate discharge planning
Evaluate consumers immediate circumstances, including environmental situations, availability of services/support and develop service plans
Prepare a variety of reports and documents related to client services, progress, and/or other related consumer issues and ensure all documentation adheres to State policies and procedures
Foster inter-agency collaborations and research additional services or programs available to clients
Coordinate new referrals and eligibility evaluations
Develop Individualized Service Plans to address concerns, needs and priorities
Arrange, link and integrate services with individuals and/or families
Maintain compliance with procedural safeguards including client confidentiality and parental rights
Enter and maintain progress notes and clinical services in computerized chart and conduct chart reviews
Monitor client(s) progress on a regular basis via home/community visits, or phone contacts
Assist clients in resolving concerns related to community resources, issues involving treatment or rehabilitation, and various living problems in home, work, or social environments; provides support as consumer copes with negative consequences of specific mental health issues
May be required to staff shelters in the event of a disaster

Minimum Qualifications

Experience: Minimum of two years in an applied setting such as mental health, substance use, or other health conditions, or in community related service.

Education: Bachelor’s degree in Social Work, Psychology, Counseling, Sociology or any related human services field.

Combination of relevant education and relevant experience accepted?  Yes

Licenses and Certifications:

Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Annual Motor Vehicle Record (MVR) check required

Preferred Qualifications

Master’s degree in a human services related field preferred.

Current or previous experience with homeless populations and Housing First model.

Familiarity with trauma informed care and Harm Reduction model.

Some accounting background helpful and experience with grants.

Knowledge, Skills and Abilities

Knowledge of
Typical effect / consequences of common diagnoses
Culturally relevant services in consumer’s home environment and in a wide variety of settings
Applicable local, state, and federal policies, procedures, and mandates
Developmental behavioral health, and health issues

Skills
Providing customer service
Coordinating professional and support services in various programs
Developing service plans
Using a computer and related software applications
Applying and interpreting applicable laws, rules, regulations, policies, and procedures
Preparing a variety of reports and documentation
Assessing consumer needs, concerns, priorities and progress

Abilities
Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
Care Management: Having the knowledge and skills to link, coordinate, and monitor supports and services
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals
Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Safety Intervention: Having knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis

Computer Skills
Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.