Thank you for your interest in joining Door County Government!

Door County is proud to be a premier place to live, work, and visit. We serve nearly 30,000 year-round residents and a vibrant seasonal population by providing essential services that support and protect the people, economy, and environment of the beautiful Door Peninsula.

Within the County organization, the Health & Human Services Behavioral Health Division provides mental health and substance use treatment services for Door County residents and their families. Care is available to individuals of all ages, with federal guidelines prioritizing pregnant women and individuals who use intravenous drugs for substance use services.

The department offers outpatient counseling, psychiatric and psychological evaluations, medication management, and support for co-occurring disorders. It also provides substance use counseling, OWI assessments, and the Intoxicated Driver Program. These services promote accessible, coordinated care that supports recovery and overall well-being.

To continue this important work, we are seeking a candidate who will perform the responsibilities outlined in the job summary and contribute to our efforts in serving the community.

Job Summary

Provides individualized case management services for clients with mental health and substance use needs. This field-based role ensures continuity of care by conducting intake assessments, coordinating resources, and developing service plans that promote independence and reduce hospitalizations.

Employees may be assigned one or more of the following primary responsibilities:

• Provide daytime crisis response.
• Follow-up and linkage services post-crisis event.
• Supports community safety and wellbeing through targeted interventions, crisis support, and collaboration with service providers.
• Supporting individuals while in residential and/or recovery residences. 

Case Managers are cross-trained and may be assigned primary or secondary responsibilities to ensure operational continuity, provide backup coverage, and balance workload across the Behavioral Health Division, including participation in overnight and weekend on-call rotations as assigned.

Essential Duties & Responsibilities

1. Monitors client functioning and wellbeing, reporting observed concerns to appropriate clinical personnel to inform treatment decisions.
2. Coordinates with internal clinical teams and external providers to ensure timely access to medical, psychiatric, and support services.
3. Facilitates client appointments by providing transportation coordination or accompanying clients when appropriate to support treatment adherence.
4. Provides outreach to individuals experiencing mental health or substance use concerns to encourage engagement in treatment, improve access to services, and reduce unnecessary hospitalizations.
5. Provides coverage or back up coverage for daytime crisis calls and walk-ins by conducting suicide risk assessments, developing safety plans, arranging emergency detentions, and coordinating psychiatric hospitalizations in accordance with Wis. Admin. Code Chapter 34 Department of Health Services (DHS 34) and applicable regulations.
6. Provides follow-up and linkage services for individuals post-crisis, including discharge planning and support in accessing community-based services.
7. Develops and updates Crisis Plans consistent with DHS 34 standards to promote client stability and service integration as needed. 
8. Maintains accurate and timely documentation of client interactions, treatment plans, and case notes to meet regulatory and program requirements.
9. Assists clients in applying for public benefits and community resources, including Medicaid, disability programs, housing assistance, and related services.
10. Initiates and maintains necessary authorizations and records requests in compliance with privacy laws and departmental procedures.
11. Represents the Behavioral Health Program at community events, builds partnerships with local agencies, and educates stakeholders on crisis services.

Key Competencies & Skills

• Clinical Assessment: Applies diagnostic criteria and screening tools to evaluate behavioral health conditions and functional status.
• Care Coordination: Integrates service delivery across medical, housing, and social service domains to meet client needs.
• Crisis Management: Responds to urgent situations using approved protocols, exercising sound judgment and de-escalation strategies.
• Documentation & Compliance: Maintains detailed, legally compliant records in alignment with Medicaid, DHS, and County standards.
• Collaboration: Engages effectively with multidisciplinary teams and external partners to support client outcomes.
• Advocacy & Communication: Communicates clearly and compassionately with diverse client populations and support networks.
• Time Management: Prioritizes multiple demands in a dynamic environment, meeting deadlines while maintaining service quality.

Required Education & Experience

• Bachelor’s degree in Psychology, Social Work, or related Human Services field from an accredited institution.
• Minimum of one (1) year supervised experience with individuals experiencing mental illness or substance use disorders; three (3) years preferred.
• Valid driver’s license.

• Completion of 40-hour DHS 34 Crisis Orientation required within three (3) months of hire.

Preferred Education & Experience

• Additional experience in community-based case management or crisis intervention services.
• Knowledge of public benefit programs and behavioral health systems in Wisconsin.
• Familiarity with electronic health records and functional screening tools.

Physical & Work Environment Requirements

Work is performed in both office and field settings, including client homes, medical facilities, and community locations. Requires frequent use of computers and mobile devices, as well as verbal communication in person and by phone. Physical demands include sitting, standing, walking, climbing stairs, and occasional lifting of up to 40 pounds. May involve exposure to varying weather conditions and limited interaction with individuals experiencing behavioral health crises. Position requires travel throughout Door County and participation in an on-call rotation, including after-hours response to Door County Medical Center with a maximum response time of 50 minutes in accordance with County policy.

Emergency Response Statement

In an effort to provide for continuity of County government and to cope with the problems of the emergency, you may be required to work during a proclaimed state of emergency, consistent with Sec. 323.14, Wis. Stats. and County emergency management plans and programs. 

Equal Opportunity Statement

Door County is an equal opportunity employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

Disclaimer

The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons.

Questions About the Position or Hiring Process?

Contact Door County Human Resources
hr@co.door.wi.gov
Monday–Thursday: 7:00 a.m.–4:30 p.m.
Friday: 7:00 a.m.–11:00 a.m.

Application Information

Applicants are encouraged to submit a cover letter describing their interest in the position and career goals.

If you require a reasonable accommodation during any part of the application or selection process due to a disability, please notify Human Resources.

What to Expect:

Application Timeline

• Position is open until filled—apply today.
• Application materials may be reviewed as they are received.

Selection Process

Applicants may be evaluated through one or more of the following:

• Review of application materials
• Structured interview(s)
• Skills tests, assessments, work samples, or other job-related evaluation methods, as applicable

Pre-Employment Requirements

Final candidate(s) may be subject to job-related pre-employment requirements, which may include:

• Reference check(s)
• Background check
• Job-related pre-employment screening
• License, certification, or credential verification

Compensation

The starting rate of pay will be based on the selected candidate's qualifications, relevant experience, certifications, and demonstrated skills, consistent with the County's compensation plan. We are committed to equitable and competitive compensation practices, including consideration of internal equity.

Thank you for your interest in this position. We look forward to reviewing your application.