Case Manager

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

 All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Health-Related Social Needs (HRSN) Case Manager – Houselessness Prevention provides person-centered, trauma-informed case management services to individuals and families at risk of houselessness. This position focuses on identifying and addressing social needs that impact housing stability and health outcomes, including housing insecurity, income instability, access to basic needs, and system navigation. Services emphasize early intervention, prevention, and stabilization through coordination with healthcare providers, Coordinated Care Organizations (CCOs), landlords, and community partners. 

• Conduct HRSN screenings and housing stability assessments to identify individuals and families at risk of houselessness. 

• Develop individualized, prevention-focused care plans that support housing stabilization and address health-related social needs. 

• Assist clients with identifying safe and stable housing options that align with their long-term housing goals. 

• Provide financial support for rent, move-in cost, and other housing related expenses using HRSN funding 

• Provide ongoing case management, including short-term and medium-term stabilization support. 

• Coordinate referrals and warm handoffs to food resources, transportation, income support, employment programs, and healthcare services. 

• Collaborate with landlords, property managers, housing providers, and legal resources to support housing retention when appropriate. 

• Serve as a liaison between clients, healthcare systems, CCOs, housing providers, and community-based organizations. 

• Advocate on behalf of clients to reduce barriers to housing stability and essential services, including housing negotiations and lease agreements. 

• Provide education and coaching related to tenant rights, budgeting, and resource navigation, as appropriate. 

• Assist clients to maintain enrollment in OHP 

• Support clients by obtaining and maintaining other entitlements and benefits: TANF, WIC, SNAP, etc. 

• Assist clients with obtaining identification and other required documentation needed to receive benefits and other supports 

• Maintain accurate, timely, and compliant documentation in required case management and data-tracking systems. 

• Track service utilization, outcomes, financial assistance provided, and housing stability indicators for reporting and quality improvement. 

HOW YOU WILL BE A GREAT FIT:

• Bachelor’s degree in social work, psychology or counseling; or at least two years of experience working with high needs families within the last five years. Experience may be substituted for education.
• Effective at working to support education, substance use disorder treatment, behavioral health, and other presenting concerns.
• A valid driver’s license, access during work hours to a registered and insured vehicle.
• Must have well-developed communication skills, both written and verbal. Must be neat, organized, and accurate 
• Must be able to work well under pressure and be comfortable in a multicultural setting 
• Must be able to multitask and set priorities 
• Must be able to maintain confidentiality 
• Have respectful, open, unbiased, and accepting attitude toward clients and their families 

• Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver’s license and auto insurance are required. 

Thank you!  We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.