Assistant Program Manager HSSP/DMH

DEPARTMENT OF MENTAL HEALTH

ASSISTANT PROGRAM MANAGER

REPORTS TO: Senior Program Manager/Director

HOURS: 40 hours per week

CLASSIFICATION: Exempt

REQUISITION #: 1776

SUMMARY: The Assistant Program Manager (APM) is a member of Step Up’s Department of Mental Health (DMH) team and responsible for the daily program operations of their assigned program. The APM leads, administers, and oversees program services and team members who assume responsibility for providing direct services to transition age youth and adults experiencing serious mental health issues. All programs provide DMH/Medi-Cal services: comprehensive mental health services and psychosocial rehabilitation, targeted case management, medication management and crisis intervention in drop-in, field, and office-based settings. The program provides 24/7 on-call coverage to clients and family members to provide the highest quality of life in the least restrictive community setting possible.

Benefits and What We Offer:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Leadership, Administration, Oversight

• Direct day-to-day clinical operations. Supervise, manage, and support team members to ensure appropriate coverage and quality clinical services to the client census.
• Oversee program outcomes to meet contract budget and revenue requirements.
• Signature Authority for direct reports, timesheets, mileage, and performance evaluations.
• Participate in DMH, QA, Continuum of Care (CoC) committees and meetings as requested.
• Collaborate and strategize with Mental Health and Homeless Network providers and communicate with non-Step Up providers to engage in intervention strategies.
• Provide bimonthly admin supervision to assigned staff.

Direct Service and Support

• In collaboration with the director of their region, takes the lead role in staff hiring and onboarding process. Ensure team members have proper training and understand their job and role on the team. Connect staff to QM or clinical supervisors as needed for additional training and guidance to ensure staff’s work is in line with Step Up’s Core Values. 
• In coordination with the Directors, communicates with County DMH and community referrals; coordinates client outreach and admission process.
• Coordinates day and on-call schedule and coverage. Provides clinical direction and guidance to team members on progress of all cases.
• Provide clinical support and supervision to team members, referring any administrative and/or clinical issues outside scope of practice to Director of their region, Vice President of Programs, or Chief Programs Officer.
• Serve as LPS designated staff in conduction evaluations for psychiatric holds.

Documentation and Data Collection

• In coordination with the Quality Assurance Manager, implement and follow Quality Assurance activities to meet Medi-Cal Standards and protocols. 
• Monitor electronic and paper documentation and member files to maintain compliance with HIPAA requirements.
• Review notes and documentation of assigned staff for quality of submission and assist staff with meeting productivity expectations.
• Assume responsibility for any outside communication, written or verbal, with team members.
• Coordinate nursing and psychiatrist services with Director of Nursing.
• Authorize or co-sign paperwork as warranted.

SKILLS: Leadership, motivation, and management experience preferred; strong clinical assessment, interpersonal, and intervention skills required. Accuracy in charting of required documentation. Ability to train or guide staff to achieve confidence and ability to work independently in the field and in on-site settings. Ability to engage and work effectively with both adult and TAY populations. Strong organizational skills and ability to delegate tasks to staff and monitor outcomes.

QUALIFICATIONS: LCSW, LMFT, or LPCC preferred or ASW, AMFT, or APCC who has completed all supervisory hours towards licensure with at least 2 years of clinical experience working adults recovering with chronic mental illness and/or homelessness. Experience supervising staff and interns, excellent case management and communication skills, and experience working on a team with paraprofessionals. Candidate must have own transportation and current CA driver’s license and insurance. Position requires coverage for evenings and weekends for afterhours emergencies. Must be computer literate with fluent Windows applications. LPS designated or eligible.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters, or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise, and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER