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Admissions Coordinator 2

Y.A.P.A. Apartment Living Program Inc
4 hours ago
Part-time
On-site
Nashville, Tennessee, United States
Master's

Our Mission: 

To empower individuals with behavioral health conditions, substance use disorders, and/or developmental disabilities to achieve the lives of their choosing in the community.


Title: Admissions Coordinator II

Supervisor: Sr. Director of Outreach and Admissions  


Summary of Job Duties:


The Admissions Coordinator II will be responsible for end-to-end process for admission of a new member to the program. The Admissions Coordinator will work in partnership with the Community/ Program Director and in collaboration with internal teams.


Specific Responsibilities

 

  • Provider leadership and training to the admissions team as directed
  • Contribute to continuous process improvement in best practices, and systems such as admissions tracking and tools and other documents, resources utilized by the admissions team
  • Complete weekly script to send to leadership staff
  • Independently and collaboratively manages the stated of the admissions process end-to- end
  • Facilitates interactions with member, collateral contacts, family, medical providers, and referral sources
  • Manages and implements electronic health record related functions as they apply to the admission process and functions
  • Reviews clinical information for potential members and provides follow-up to all parties involved
  • Works collaboratively with the Clinical Team to gather and provide needed information for clinical assessment.
  • Arranges and facilitates on-site tours for member, family or other member supports. The Admissions Coordinator will provide transportation as necessary and will serve as the ambassador to the program collaborating with the other teams to ensure the member has the opportunity to meet the team and become familiar with the program.
  • Submits authorizations with Managed Care Organizations and other payors as appropriate.
  • Prepares internal admissions reports/deliverables as assigned
  • Coordinates pre-admission tasks and processes related to the compilation of clinical information, scheduling of tours, and off-site evaluations and ongoing consultation with the member, family and associated professionals
  • Maintain positive communication management with statewide providers including but not limited to hospitals, respite units, mobile crisis, foster care agencies, DCS, community advocacy groups, the criminal justice system, local law enforcement, and other sources of 

 referrals

  • Collaborates with the Statewide Outreach Specialist for a warm hand off of all referrals.
  • Elicits, compiles and documents admissions relevant information including: demographics, clinical history, and status, psychosocial and family information, historical course of treatment and provider placements, health statues, identification of the individual’s personal goals and self-perceived needs, substance use and funding information.
  • Independently manages inventory for admission needs.
  • Brand Champion for the organization, clearly, professionally, and consistently articulating the company’s mission, values, services, and case studies during contacts with referral sources
  • Project manages all requirements and logistics of registering for events/conferences, as well as attending as needed.
  • Schedule “handover” meetings for purpose of transition planning for referral to admit to the program
  • Occasionally attend special local events as a brand ambassador, i.e., local NAMI walk
  • Plan, direct, and document admission tasks.
  • Utilize CRM to document all inquiries, correspondence, follow up, and contact information for all potential members and their referral sources.
    • All activity to be tracked in the CRM on as real-time basis.
  • Remain informed of developments in healthcare to support the organization’s focus on growth, initiative, and innovation.
  • In situations where Project Transition services are not appropriate; communicate with referral sources and provide additional resources as able.
  • Participate in departmental meetings as scheduled
  • Complete all assigned training as required
  • Other duties as assigned



Physical Requirements:  

 

This position requires the ability to perform physically demanding tasks, including standing, walking, sitting for extended periods of time, bending, and lifting up to 20 lbs. 



  • All Employees have access to our Employee Assistance Program

Qualifications

  • Master’s degree in Counseling, Psychology or Human Services field, or Master’s in Social Work, or related fields
  • Minimum of three years’ experience working with individuals and families with behavioral health conditions.
  • BA/BS degree in a human service field
  • Minimum of five years’ experience working with individuals and families with behavioral health conditions.
  • Must be at least 21 years of age.
  • Must have a personal vehicle available for company use.
  • Must possess a valid, non-commercial driver's license with a clean driving record, have valid insurance coverage and have the ability to operate company vehicles in accordance with safety regulations. 
  • Excellent communication, interpersonal, organizational and time management skills
  • Strong sense of teamwork a must
  • High energy individual with strong work ethic and ability to multi-task
  • Strong knowledge of Microsoft office products
  • Must be a self-motivator
  • Commitment to principles of quality customer service


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We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.