Youth Services Manager

Description

About the Position

YWCA South Hampton Roads is seeking a Youth Services Manager to lead a growing portfolio of programs designed to support the safety, well-being, educational engagement, leadership, empowerment, and healthy development of children and youth.

Under the supervision of the Director of Impact & Strategic Innovation, the Youth Services Manager oversees the day-to-day operation of Youth Services, including shelter-based programs and initiatives such as, but not limited to, shelter-based youth services, TechGYRLS, AMEND Together, and other youth-focused initiatives. This position supervises Youth Services staff and is responsible for program development and implementation, staff development, partnerships, performance, data and outcomes, and continuous improvement across the Youth Services portfolio.

ESSENTIAL DUTIES

The essential functions include, but are not limited to the following: 

• Manage the Youth Services portfolio, including shelter-based programs and initiatives such as, but not limited to, Youth Services, TechGYRLS, AMEND Together, and other assigned programs. Ensure effective program development and implementation that align with organizational priorities, established program models, funding requirements, and the evolving needs of the community.
• Supervise and develop Youth Services staff, including Youth Services Specialists, through regular supervision, coaching, performance feedback, professional development, scheduling, and clear expectations for service delivery and accountability.
• Lead program development, implementation, and operations, including annual and program-specific plans, calendars, participant engagement, staffing, facilitators, volunteers, supplies, activities, and other logistics necessary for successful delivery.
• Ensure high-quality youth programming across academic engagement, STEM exposure, leadership development, healthy relationships, violence prevention, social-emotional learning, life skills, enrichment, and positive youth development.
• Build and maintain community partnerships with youth-serving organizations, educational institutions, behavioral health providers, community agencies, volunteers, facilitators, and other partners that expand opportunities and resources for youth.
• Manage program accountability and outcomes by monitoring participation, engagement, retention, service delivery, program completion, and other performance measures and ensuring accurate and timely documentation.
• Support program growth and sustainability by monitoring program and grant deliverables, contributing to reports and funder updates, evaluating program effectiveness, and working with the Director of Impact & Strategic Innovation to identify opportunities for improvement, expansion, partnerships, and future funding.

Additional Responsibilities:

• Model and uphold the mission, vision, and values of YWCA South Hampton Roads.
• Actively contribute to a culture of inclusion, belonging, equity, and continuous learning.
• Participate in agency-wide events, initiatives, trainings, and community engagement activities.
• Maintain positive working relationships with clients, community partners, volunteers, and colleagues.
• Demonstrate flexibility and adaptability in responding to organizational and community needs.
• Perform other duties as assigned.

Requirements

QUALIFICATIONS

Minimum Requirements:

• Bachelor's degree in Social Work, Human Services, Education, Psychology, Youth Development, Nonprofit Management, or a related field preferred. An equivalent combination of relevant education and professional experience may be considered.
• Minimum of three years of experience working with children, youth, and families in nonprofit, community-based, shelter, educational, or human service settings.
• Demonstrated experience developing, coordinating, implementing, or managing youth programs or initiatives.
• Previous supervisory, team leadership, or staff development experience strongly preferred.
• Experience managing multiple programs, projects, or initiatives and balancing competing priorities.
• Experience with grant-funded programs, program outcomes, data collection, reporting, or performance management preferred.
• Knowledge of positive youth development, trauma-informed care, and strengths-based practices.
• Strong leadership, communication, relationship-building, facilitation, organizational, and problem-solving skills.
• Ability to build effective relationships with youth, families, staff, volunteers, community partners, and stakeholders.
•  Ability to successfully complete required background checks and YWCA training requirements.

CORE VALUES

The Youth Services Manager is expected to demonstrate and model the YWCA South Hampton Roads Core Values in all interactions with clients, colleagues, volunteers, community partners, and stakeholders.

• Compassion

• Honesty

• Integrity

• Ownership

• Responsibility

• Empowerment

WORKING CONDITIONS: Monday through Friday, 9:00a-5:00pm. Some evening and weekend hours required. Willingness to work and travel alone. Travel is required and access to reliable transportation is essential.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

• Ability to travel in varying weather conditions.
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls
• Frequently walk, use hands and fingers, climb a ladder, handle or feel objects, tools or controls and talks or hears
• Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl
• Ability to lift and carry up to 60 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• The noise level in the work environment is moderately loud
• Physical capability to effectively use and operate various items of office related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine 

COMPENSATION: This position offers a hiring range of $48,000-$52,000 that is based on experience and a full benefits packet to include health, vision, and dental insurance, 17 paid holidays, vacation, sick leave, retirement and other benefits. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role – regardless of compensation history. 

START TIMEFRAME: The position will be open until filled. Interested applicants are requested to submit a cover letter and resume to the job posting at www.ywca-shr.org

EQUAL EMPLOYMENT OPPORTUNITY (EEO) DISCLOSURE: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status protected by applicable local, state or federal law.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS: ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations by contacting Human Resources at HR@ywca-shr.org or 757-625-4248.