Young Adult Mental Health Case Manager (Lehigh Valley)

At Access Services, we know great work starts with real support. From nearly 6 weeks off in your first year to high quality, affordable health coverage and opportunities to grow, we’ve built a benefits package that shows we care for our people. 

Access Services is hiring a Young Adult Mental Health Case Manager who will join our Transition to Independence Process (TIP) program serving across Lehigh Valley, with an office based in Bethlehem, PA. Explore our TIP program:  www.accessservices.org/TIP .

The Transition to Independence Process (TIP) Program uses an evidence-based model to support transition-age young adults ages 16-26 years old to achieve their vision of a successful future. A Young Adult Mental Health Case Manager is also known at Access by the name, "TIP Facilitator". TIP Facilitators support young adults as they develop life skills, connect to resources, and build overall independence in reaching their chosen goals.

TIP isn’t traditional case management – it’s a strength-based, person-centered, and youth-driven approach to mental health support. Your role is to empower young adult in setting and achieving goals, provide in the moment coaching, and facilitate problem-solving processes.  

As a Young Adult Mental Health Case Manager, you will: 

• Deliver community-based services daily by driving to and meeting with young adults in their homes and community locations across Lehigh Valley
• Engage youth using the TIP Model to build overall independence across five key domains: (Education; Employment & Career; Living Situation; Community Life Functioning; Personal Effectiveness & Wellbeing).

• Build authentic, trusting relationships with

• Support young people in creating and following their Futures Plan – which is a personalized roadmap of goals.  
• Attend and advocate alongside of young adults in multi-system meetings and collaborate with other key players including families, schools, employers, and community partners.  

• Plan and participate in group events that promote connection, life skills, and fun! 

• Complete documentation and meet billable hour requirements in alignment with program and regulatory standards.  

• Participate in case management reviews, on-call rotation, and weekly team meetings. 

• Represent the TIP Program through outreach and community engagement efforts.  

Why Join Our Team?

• TIP is rapidly expanding and our goal is to meet the growing mental health needs of the transition-age young adult population.
• Supportive team environment of people who are passionate about positively impacting their community.
• Smaller caseload sizes allow you to spend more meaningful time with individuals.
• Initial and ongoing training in the nationally-recognized, evidence-based TIP Model by a Certified Site-Based Trainer.

Work Schedule: Office hours: 9-5, with some evenings and weekends, flexible schedule as long as able to meet caseload needs and billable requirements. On Call rotation is required once every 4-5 weeks. 

The selected candidate must meet all qualifying and ongoing job criteria including background checks and a driving history record.

Qualifications of a Young Adult Mental Health Case Manager:

• Education: Bachelor’s degree in social work, psychology, criminal justice, or a related human services field (required).  

• Experience: Work or internship experience within mental health and community based human services is preferred.
• Willingness and ability to travel and transporting youth throughout the community (required)

Knowledge, Skills, and Abilities:

• Strong communication, organization, and creative problem-solving skills.
• Ability to work both independently and as a part of a collaborative, strengths-focused team. 
• Knowledge of various mental health diagnoses & disabilities.
• High emotional intelligence and self-awareness of your impact on others
• Ability to utilize engagement strategies to support youth and young adults with diverse mental health diagnoses, developmental needs, and varying abilities, including individuals with Level 1 and 2 Autism Spectrum Disorder.
• Ability to create and implement group event ideas for youth ranging from simple to complex and implement them. recreational, skill building, and community or peer connection

Other: 

• Maintain regular and predictable attendance, and work scheduled overtime, or be available for unplanned overtime as necessary, to meet program needs. 
• This job requires full-time, on-site presence due to the nature of the role and responsibilities, with no remote or hybrid work schedule options. 
• This position requires the ability to travel during a normal workday to successfully carry out responsibilities. Therefore, employees will need to drive their personal vehicle and/or an agency owned vehicle to meet these expectations. Employees are expected to always drive safely, to meet eligibility criteria in Motor Vehicle Policy, and to successfully pass the agency’s substance abuse screening at any time during employment.   

Driving Requirements:

• A valid US driver’s license for at least two years, not including time with permit.
• No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period).
• Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
• Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.

Essential Working Conditions/Physical Demands:

• Work in program sites and the community routinely providing direct care and/or support with individual(s).
• Stand, sit or run by self, or to provide proper care and supervision with an individual.
• Able to move and stay with an individual to keep them safe, both in home environment and community, both at near and far distances, even when an individual may struggle to meet identified expectations.
• Able to assist an individual who has fallen, regardless of weight or size.
• Walk, climb stairs by self, or to provide direct care and/or support.
• Work in a standard office environment and utilize desktop computer equipment on a daily basis.
• Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)

Pay: $20.00-21.00/hour, with opportunity for increases based on performance, education, and growth.

What You’ll Gain at Access Services

When you join our team, you’re not just getting a job, you’re stepping into a career with real support, growth, and impact. We offer a benefits package designed to meet you where you are in life.

• Health & Security: Comprehensive medical, dental, vision, and prescription coverage, plus company-paid life insurance, disability protection and catastrophic sick leave. Access Services covers up to 88% of health premium with many employees paying less than $150/month.
• Time to Recharge: Full-time employees start their first year earning up to nearly 6 weeks of paid time off (20+ PTO days plus 9 paid holidays), with even more time added as you grow your career with us
• Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts
• Built into the Job: Mileage & toll reimbursement
• Support beyond Work: Employee Assistance Program (EAP) with free, confidential resources for you and your family, including: 
• Counseling and emotional support through in-person, telehealth and text therapy
• Financial and legal guidance
• Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs.

Access Services is an Equal Opportunity Employer.