Workforce Initiatives Case Manager

About the Role:

The Case Manager plays a pivotal role in coordinating and delivering comprehensive support services to individuals and families in need, ensuring their well-being and stability. This position involves assessing client needs, developing personalized care plans, and facilitating access to appropriate resources and services within the community. The Case Manager acts as a liaison between clients, healthcare providers, social service agencies, and other stakeholders to promote effective communication and continuity of care. A critical outcome of this role is to empower clients through advocacy, crisis intervention, and ongoing support, ultimately improving their quality of life and fostering long-term self-sufficiency. The Case Manager also contributes to program development and evaluation to enhance service delivery and address emerging community needs.

Minimum Qualifications:

• Bachelor’s degree in Social Work, Human Services, Psychology, or 6 years equivalent experience.
• Minimum of two years of experience in case management or social services.
• Knowledge of crisis intervention techniques and mental health support strategies.
• Familiarity with child welfare systems and discharge planning processes.
• Strong communication and interpersonal skills to effectively engage with diverse populations.

Preferred Qualifications:

• Master’s degree in Social Work (MSW) or related discipline.
• Certification in Case Management (CCM) or equivalent credential.
• Experience in program development and evaluation within human services.
• Training in conflict resolution and trauma-informed care.
• Bilingual abilities or experience working with multicultural communities.

Responsibilities:

• Conduct comprehensive assessments of clients’ social, emotional, and health needs to develop individualized care and discharge plans.
• Coordinate and monitor access to social services, mental health resources, and community programs to support client goals.
• Provide crisis intervention and conflict resolution to address immediate client challenges and ensure safety.
• Collaborate with multidisciplinary teams including healthcare providers, social workers, and child welfare agencies to ensure integrated service delivery.
• Document client progress, maintain accurate case records, and prepare reports to support program evaluation and compliance.
• Advocate on behalf of clients to secure necessary resources and navigate complex service systems.
• Participate in program development initiatives to improve service effectiveness and respond to community trends.

Skills:

The required skills such as case management, social services, and crisis intervention are essential for assessing client needs and coordinating appropriate care plans on a daily basis. Mental health knowledge and human services expertise enable the Case Manager to provide effective support and advocacy for clients facing complex challenges. Skills in discharge planning and child welfare ensure smooth transitions and protection of vulnerable populations. Conflict resolution abilities are applied regularly to de-escalate crises and foster positive outcomes. Additionally, program development skills support continuous improvement of service delivery, allowing the Case Manager to adapt to evolving community needs and enhance overall impact.