Wellness Coach Supervisor

Job DetailsJob Location: Roxbury - Roxbury, MA 02119Position Type: Full-TimeEducation Level: Bachelor DegreeSalary Range: $72,400.00 - $80,000.00 Salary/yearJob Shift: Monday-FridayAbout Walker

Since 1961, Walker Therapeutic & Educational Programs has been a trusted partner for children, youth, and families, navigating some of life’s most difficult challenges. Based in Needham, our mission is to nurture hope, build strengths, and develop lifelong skills in partnership with the children, youth, families, and communities we serve. We provide comprehensive, trauma-informed residential, educational, and clinical services to children and youth with complex social-emotional, behavioral, and learning needs, while supporting their families every step of the way. Through three specialized divisions—Residential & Educational Programs, Behavioral Health & Community-Based Services, and Walker Solutions—we deliver relationship-based care and capacity-building that makes a lasting difference. Today, we serve children, youth, and families from more than 150 communities across Massachusetts.

 

Make a Difference Every Day—and Gain Skills You Can Use for Life

The Wellness Coach Program Supervisor provides operational leadership for the Wellness Coach Program by overseeing the systems, compliance, administrative functions, and operational infrastructure that support high-quality service delivery across multiple school and community-based sites. While supervising a cohort of Wellness Coaches, this role ensures program operations are efficient, compliant, and aligned with organizational standards.

The Program Supervisor applies a strong understanding of positive youth development, school-based programming, and trauma-informed practices to ensure operational systems effectively support staff, strengthen service delivery, and promote positive outcomes for youth.

Working in close partnership with the Wellness Coach Service Supervisor, the Program Supervisor manages operational systems, documentation, scheduling, data reporting, financial processes, and program logistics while ensuring coaches have the tools, resources, and administrative support needed to deliver exceptional services.

 

Essential Functions

Staff Leadership & Supervision


Directly supervise approximately 10–15 Wellness Coaches.
Conduct regular individual supervision focused on operational performance, accountability, and administrative expectations.
Complete performance evaluations and address performance concerns related to operational responsibilities.


Program Operations


Lead operational implementation across all assigned service sites.
Develop, implement, and continuously improve operational workflows.
Coordinate scheduling, logistics, and program resources to ensure efficient service delivery.


Youth Development & Program Support


Apply principles of positive youth development and trauma-informed practice when developing operational systems and procedures.
Ensure operational processes support safe, equitable, and developmentally appropriate services for youth.
Collaborate with the Wellness Coach Service Supervisor to align operational infrastructure with evidence-informed youth development practices.
Support implementation of social-emotional learning, wellness, and youth engagement initiatives through effective operational planning.


Compliance & Quality Systems


Ensure compliance with organizational, contractual, and grant requirements.
Manage documentation, data systems, and reporting processes.
Maintain confidential records in accordance with organizational policies.
Coordinate quality assurance activities and operational audits.
Prepare documentation for monitoring and compliance reviews.


Administrative Leadership


Lead recruitment, interviewing, and selection of Wellness Coaches.
Coordinate onboarding logistics and administrative processes.
Maintain program forms, manuals, templates, and operational resources.
Manage calendars, training logistics, and scheduling.
Coordinate internal communications and operational updates.


Financial & Resource Management


Manage Wellness Coach timesheets and payroll documentation.
Monitor program budgets and expenditures.
Coordinate purchasing and inventory management.
Manage vendor relationships and contracted services.
Assist with financial reporting and resource allocation.


Cross-Functional Collaboration


Collaborate with Human Resources, Finance, Information Technology, Quality Improvement, and Walker leadership.
Partner with the Wellness Coach Service Supervisor to align operational systems with program implementation.
Identify opportunities to improve efficiency, consistency, and operational effectiveness.


Continuous Improvement


Lead operational quality improvement initiatives.
Analyze performance metrics to identify opportunities for process improvement.
Recommend and implement operational innovations that strengthen program effectiveness.


Core Competencies


Knowledge of positive youth development, adolescent development, trauma-informed practices, and school-based programming.
Ability to integrate youth-centered principles into operational planning and systems development.


 

Other:


Additional duties as assigned 


 

Skills and Abilities


Strong interpersonal and communication skills
Ability to remain calm and make safe decisions in high-pressure situations
Capacity to work effectively in a fast-paced environment
Ability to learn, retain, and apply principles taught in training and supervision
Ability to stand, walk, and run for extended periods, perform frequent bending, stooping, stretching, lifting, sitting, stairs, typing, and looking at a computer screen
Strong written and verbal communication skills and computer experience
Ability to meet deadlines and follow through with multiple projects simultaneously
Ability to work flexibly and collaboratively as part of a team


 

 

Schedule:


Monday-Friday: 11:00am-7:00pm, with additional flexibility based on business needs


 

Qualifications

Education and Experience

 

Required:


Bachelor’s degree in Education, Social Work, Psychology, Human Services, Public Administration, Business Administration, or a related field, or equivalent experience.
Minimum of 4–6 years of experience supporting youth-serving, educational, behavioral health, or community-based programs.
Working knowledge of positive youth development, trauma-informed practices, and school-community partnerships.
Experience developing operational systems that support high-quality youth services preferred.


 

Other Requirements:


Successfully complete all background check suitability requirements


 

Reports to: Vice President of Special Projects

Supervises: Team of Wellness Coaches as assigned

 

Equal Opportunity Statement

Walker is an equal opportunity employer and does not discriminate based upon an individual's race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, disability, veteran status, pregnancy, national guard or reserve unit obligations, participation in discrimination complaint-related activities, or membership in any category protected by federal or state law.
Qualifications