Volunteer Services Manager
Bachelor's
$65,000 - $70,000 USD yearly
Job Details: Job Location: Center for Child Protection - Austin, TX, Position Type: Full Time, Salary Range: $65000.00 - $70000.00Salary, Job Title: Volunteer Services Manager
Supervisor: Chief of Community Engagement
Job Summary: The Volunteer Services Manager is responsible for the development, implementation, and management of the Center's volunteer and internship programs. This position oversees the recruitment, screening, onboarding, training, scheduling, recognition, and retention of volunteers and interns who support direct services, administrative functions, special events, fundraising activities, marketing initiatives, and community engagement efforts.
The manager serves as the primary liaison between the Center and its volunteers, interns, corporate volunteer groups, university partners, and community organizations. This role works collaboratively across departments to develop meaningful volunteer opportunities that support organizational priorities while fostering positive volunteer experiences and long-term engagement. The manager also assists with community outreach, tours, fundraising initiatives, and program support activities that advance the Center's mission.
Minimum Qualifications:
Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field or equivalent combination of education and experience
2-3 years’ experience in volunteer management, program coordination, nonprofit administration, community engagement or a related field
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
Ability to communicate clearly, professionally, and compassionately, especially in complex or sensitive situations
Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners
Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings
Experience working as part of a multidisciplinary team, with strong collaboration and communication skills
Strong problem-solving abilities and the capacity to think creatively in response to evolving needs
Proficiency with database management systems and Microsoft Office applications
Ability to represent the organization professionally in public settings
Preferred Qualifications:
Experience in social work or criminal justice
Experience recruiting, training, supervising, and retaining volunteers
Experience with volunteer management systems and CRM platforms
Job Tasks:
Volunteer and Internship Program Management
Recruit, screen, interview, onboard, train, coordinate, and retain volunteers and interns for organizational needs across program, development, administrative, and community engagement functions.
Manage volunteer and intern applications, screening procedures, reference checks, and background checks in accordance with organizational policies.
Develop, facilitate, and continuously improve volunteer and intern orientation, training, and educational opportunities.
Coordinate volunteer and intern scheduling to support direct services, administrative operations, special events, fundraising activities, marketing initiatives, and community projects.
Maintain volunteer and intern records, files, and database information, ensuring accuracy and confidentiality.
Develop and maintain relationships with universities, colleges, internship programs, and community organizations to expand volunteer and internship opportunities.
Coordinate and oversee junior volunteer opportunities and special volunteer engagement programs as needed.
Conduct volunteer and intern surveys, evaluations, and feedback initiatives to assess program effectiveness and identify opportunities for improvement.
Community and Corporate Engagement
Develop and sustain relationships with corporate volunteer groups, community organizations, civic groups, and community partners.
Collaborate across departments to identify and implement volunteer opportunities that align with organizational priorities and community partner goals.
Identify, cultivate, and maintain relationships with awareness ambassadors, community advocates, and volunteer champions who help advance the Center's mission.
Represent the Center at community meetings, volunteer fairs, educational events, and outreach activities as assigned.
Conduct Center tours for volunteers, donors, community partners, corporate groups, and other stakeholders as needed.
Volunteer Recognition and Retention
Develop and implement volunteer recognition strategies that promote engagement, satisfaction, and long-term retention.
Coordinate volunteer appreciation events, recognition activities, award nominations, and other volunteer stewardship efforts.
Maintain consistent communication with volunteers and interns, including follow-up correspondence, thank-you communications, and ongoing engagement opportunities.
Data Management and Reporting
Maintain volunteer information and engagement records in the organization's volunteer management and constituent databases.
Track volunteer hours, participation, outreach activities, and recognition efforts.
Develop and maintain quantitative and qualitative performance metrics for volunteer and internship programs.
Prepare reports and analyses related to volunteer engagement, program outcomes, and organizational impact.
Cross-Departmental Collaboration and Support
Collaborate with Development, Program Services, Marketing, and Administrative teams to support fundraising events, community engagement initiatives, holiday projects, awareness campaigns, and other organizational activities.
Assist with the planning and coordination of volunteer support for fundraising and special events.
Work with staff to develop marketing and communication materials related to volunteer opportunities and engagement initiatives
Participate in strategic planning efforts related to volunteer services and community engagement growth.
Additional Responsibilities
Provide Program support for forensic, therapy, and medical appointments, as needed.
Attend monthly staff meetings, trainings, and organizational events as required.
Maintain a comprehensive knowledge of the organization's mission, vision, values, services, and the children's advocacy center model.
Perform other duties as assigned.
FLSA:
Exempt
Physical Requirements:
Reaching Occasionally
Handling Occasionally
Talking Frequently
Hearing Frequently
Near Acuity Frequently
Vision Accommodation Occasionally
Color Vision Occasionally
Field of Vision Occasionally
Strength:
Light Work - Lift up to 20 pounds occasionally
Environmental Conditions:
Noise: Moderate
Work Situations:
Direct/Control/Plan
Influencing People
Dealing with People
Making Judgements/Decisions
Equal Opportunity Employer
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents are expected to follow other instructions, and perform related duties, as requested by their supervisor.
CACTX designates Children Advocacy Centers as an essential employer.
Qualifications: Minimum Qualifications:
Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field or equivalent combination of education and experience
2-3 years’ experience in volunteer management, program coordination, nonprofit administration, community engagement or a related field
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
Ability to communicate clearly, professionally, and compassionately, especially in complex or sensitive situations
Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners
Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings
Experience working as part of a multidisciplinary team, with strong collaboration and communication skills
Strong problem-solving abilities and the capacity to think creatively in response to evolving needs
Proficiency with database management systems and Microsoft Office applications
Ability to represent the organization professionally in public settings
Preferred Qualifications:
Experience in social work or criminal justice
Experience recruiting, training, supervising, and retaining volunteers
Experience with volunteer management systems and CRM platforms
Supervisor: Chief of Community Engagement
Job Summary: The Volunteer Services Manager is responsible for the development, implementation, and management of the Center's volunteer and internship programs. This position oversees the recruitment, screening, onboarding, training, scheduling, recognition, and retention of volunteers and interns who support direct services, administrative functions, special events, fundraising activities, marketing initiatives, and community engagement efforts.
The manager serves as the primary liaison between the Center and its volunteers, interns, corporate volunteer groups, university partners, and community organizations. This role works collaboratively across departments to develop meaningful volunteer opportunities that support organizational priorities while fostering positive volunteer experiences and long-term engagement. The manager also assists with community outreach, tours, fundraising initiatives, and program support activities that advance the Center's mission.
Minimum Qualifications:
Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field or equivalent combination of education and experience
2-3 years’ experience in volunteer management, program coordination, nonprofit administration, community engagement or a related field
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
Ability to communicate clearly, professionally, and compassionately, especially in complex or sensitive situations
Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners
Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings
Experience working as part of a multidisciplinary team, with strong collaboration and communication skills
Strong problem-solving abilities and the capacity to think creatively in response to evolving needs
Proficiency with database management systems and Microsoft Office applications
Ability to represent the organization professionally in public settings
Preferred Qualifications:
Experience in social work or criminal justice
Experience recruiting, training, supervising, and retaining volunteers
Experience with volunteer management systems and CRM platforms
Job Tasks:
Volunteer and Internship Program Management
Recruit, screen, interview, onboard, train, coordinate, and retain volunteers and interns for organizational needs across program, development, administrative, and community engagement functions.
Manage volunteer and intern applications, screening procedures, reference checks, and background checks in accordance with organizational policies.
Develop, facilitate, and continuously improve volunteer and intern orientation, training, and educational opportunities.
Coordinate volunteer and intern scheduling to support direct services, administrative operations, special events, fundraising activities, marketing initiatives, and community projects.
Maintain volunteer and intern records, files, and database information, ensuring accuracy and confidentiality.
Develop and maintain relationships with universities, colleges, internship programs, and community organizations to expand volunteer and internship opportunities.
Coordinate and oversee junior volunteer opportunities and special volunteer engagement programs as needed.
Conduct volunteer and intern surveys, evaluations, and feedback initiatives to assess program effectiveness and identify opportunities for improvement.
Community and Corporate Engagement
Develop and sustain relationships with corporate volunteer groups, community organizations, civic groups, and community partners.
Collaborate across departments to identify and implement volunteer opportunities that align with organizational priorities and community partner goals.
Identify, cultivate, and maintain relationships with awareness ambassadors, community advocates, and volunteer champions who help advance the Center's mission.
Represent the Center at community meetings, volunteer fairs, educational events, and outreach activities as assigned.
Conduct Center tours for volunteers, donors, community partners, corporate groups, and other stakeholders as needed.
Volunteer Recognition and Retention
Develop and implement volunteer recognition strategies that promote engagement, satisfaction, and long-term retention.
Coordinate volunteer appreciation events, recognition activities, award nominations, and other volunteer stewardship efforts.
Maintain consistent communication with volunteers and interns, including follow-up correspondence, thank-you communications, and ongoing engagement opportunities.
Data Management and Reporting
Maintain volunteer information and engagement records in the organization's volunteer management and constituent databases.
Track volunteer hours, participation, outreach activities, and recognition efforts.
Develop and maintain quantitative and qualitative performance metrics for volunteer and internship programs.
Prepare reports and analyses related to volunteer engagement, program outcomes, and organizational impact.
Cross-Departmental Collaboration and Support
Collaborate with Development, Program Services, Marketing, and Administrative teams to support fundraising events, community engagement initiatives, holiday projects, awareness campaigns, and other organizational activities.
Assist with the planning and coordination of volunteer support for fundraising and special events.
Work with staff to develop marketing and communication materials related to volunteer opportunities and engagement initiatives
Participate in strategic planning efforts related to volunteer services and community engagement growth.
Additional Responsibilities
Provide Program support for forensic, therapy, and medical appointments, as needed.
Attend monthly staff meetings, trainings, and organizational events as required.
Maintain a comprehensive knowledge of the organization's mission, vision, values, services, and the children's advocacy center model.
Perform other duties as assigned.
FLSA:
Exempt
Physical Requirements:
Reaching Occasionally
Handling Occasionally
Talking Frequently
Hearing Frequently
Near Acuity Frequently
Vision Accommodation Occasionally
Color Vision Occasionally
Field of Vision Occasionally
Strength:
Light Work - Lift up to 20 pounds occasionally
Environmental Conditions:
Noise: Moderate
Work Situations:
Direct/Control/Plan
Influencing People
Dealing with People
Making Judgements/Decisions
Equal Opportunity Employer
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents are expected to follow other instructions, and perform related duties, as requested by their supervisor.
CACTX designates Children Advocacy Centers as an essential employer.
Qualifications: Minimum Qualifications:
Bachelor’s degree in human services, social work, behavioral science, nonprofit management, communications, business administration, or a related field or equivalent combination of education and experience
2-3 years’ experience in volunteer management, program coordination, nonprofit administration, community engagement or a related field
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
Ability to communicate clearly, professionally, and compassionately, especially in complex or sensitive situations
Demonstrated ability to engage, motivate, and collaborate effectively with volunteers and community partners
Ability to work effectively with diverse populations in fast-paced or potentially high-stress settings
Experience working as part of a multidisciplinary team, with strong collaboration and communication skills
Strong problem-solving abilities and the capacity to think creatively in response to evolving needs
Proficiency with database management systems and Microsoft Office applications
Ability to represent the organization professionally in public settings
Preferred Qualifications:
Experience in social work or criminal justice
Experience recruiting, training, supervising, and retaining volunteers
Experience with volunteer management systems and CRM platforms
Austin, Texas, United States
On-site
$65,000 - $70,000 USD yearly