Volunteer Coordinator / Bereavement Coordinator

Position Summary

The Volunteer Coordinator / Bereavement Coordinator is responsible for recruiting, training, coordinating, and supporting hospice volunteers while overseeing bereavement support services for patients’ families and loved ones. This position helps ensure patients and families receive compassionate emotional support throughout the hospice care process, including after a patient’s passing.

The ideal candidate is organized, empathetic, and an effective communicator who is passionate about supporting patients, families, and the community.

Employment Type: Full-Time
Compensation: $25.00 per hour

Key Responsibilities

Volunteer Coordination

• Recruit, interview, onboard, and train hospice volunteers.
• Coordinate volunteer assignments based on patient and family needs.
• Maintain volunteer records, schedules, training documentation, and service hours.
• Provide ongoing guidance and support to volunteers.
• Monitor volunteer participation and ensure compliance with hospice policies and procedures.
• Develop community outreach strategies to attract and retain volunteers.
• Ensure volunteer activities meet applicable hospice requirements.

Bereavement Coordination

• Coordinate bereavement support services for families and loved ones following a patient’s death.
• Maintain bereavement records and follow-up schedules.
• Conduct outreach to grieving families through phone calls, letters, and other approved communication methods.
• Provide emotional support, grief resources, and referrals to appropriate counseling or community services.
• Coordinate grief support groups, memorial services, and other bereavement activities as needed.
• Monitor family needs and refer individuals requiring additional support to qualified professionals.
• Maintain accurate documentation in accordance with hospice policies and applicable regulations.

Administrative and Team Responsibilities

• Collaborate with the interdisciplinary hospice team to coordinate volunteer and bereavement services.
• Maintain accurate records and prepare reports as required.
• Protect patient and family confidentiality in accordance with HIPAA and organizational policies.
• Participate in team meetings, quality improvement activities, and required training.
• Ensure services are delivered respectfully and in accordance with hospice standards.

• Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, Public Health, or a related field preferred.
• Strong written and verbal communication skills.
• Excellent organizational, interpersonal, and time-management skills.
• Ability to work compassionately with patients, families, volunteers, and healthcare professionals.
• Ability to maintain confidential records and manage multiple responsibilities.

• Flexible Schedule
• Ability to Convert to Full-Time Based On Performance If Interested
• Paid Sick Days

• Paid Bereavement Leave
• Skills Training & Development
• Company Social Events
• Mileage Reimbursement for Patient to Patient Visits
• Referral Bonus