Volunteer Coordinator

Title:        Volunteer Coordinator             

Department:    HICAP – San Francisco 

FLSA Status:    Non-Exempt

Reports To:        Program Manager

Summary:    The Volunteer Coordinator is responsible for all program activity support in relation to volunteers for the San Francisco HICAP program. 

Essential Functions:

⦁   Performs primary recruiting and screening responsibilities for new volunteer counselors.

⦁   Provides follow-up during internship and initial placement of candidates successful in completing the New Counselor Training; provides ongoing educational support for volunteer counselors.

⦁   Provides on-site observation of and technical assistance for HICAP volunteer counselors. 

⦁   Schedules community educators for volunteer in-service training in collaboration with the Program Manager.

⦁   Performs all duties necessary to assist the Program Manager in ensuring program compliance with its contractual obligations regarding the volunteer component of the program, i.e., counselor registrations, training, and data tracking. 

⦁   Maintains and updates related reports and forms in counselors’ files as well as tracking service hours in the Peerplace system; keeps all data entry current.

⦁   Substitutes for volunteers at counseling sites when necessary.

⦁   Distributes HICAP outreach materials to counseling sites; identifies needs for additional outreach materials (which may include brochures, informational pamphlets, press releases, announcements, flyers, posters, and signs) and assists with their development in appropriate languages. 

⦁   Conducts presentations and participates in public media events as assigned. 

⦁   Organizes and participates in Enrollment Events.

⦁   Organizes with the manager the monthly volunteer meeting.

⦁   Updates HICAP SF charts as needed (e.g., Medicare Advantage, Low Income, etc.).

⦁   Performs other duties as assigned.

Qualifications:

⦁   Bachelor’s degree in social service, health care or related field; or college degree with a minimum of three years of experience working in senior services.

⦁   Knowledge of Health Care Delivery Systems, Medicare, Medi-Cal, Medi-Gap, managed care and long-term care insurance is highly preferred; prior counseling experience is also preferred.

⦁   Must complete HICAP counselor registration within 2 months of employment.

⦁   Strong verbal and written communication, and experience in group presentations.

⦁   Prior counseling experience preferred. Must be sensitive to the needs of the elderly from diverse ethnic and minority cultures.

⦁   Must be self-motivated, organized, and able to multitask under minimal supervision.

⦁   Proficient in MS Office and the Internet. 

⦁   Must be available to work weekends and evenings occasionally.  

⦁   Must have and maintain a valid CA driver's license with a satisfactory driving record.

⦁   Bilingual in English and other languages is a plus.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.