Vivistim Navigator

About the role

The Vivistim Navigator plays a critical, patient-facing role within our Sales Operations team, serving as the primary point of contact for individuals interested in learning more about Vivistim. This role is the “face and voice” of Mobia Medical, guiding patients and caregivers through every step of their journey—from initial inquiry through treatment, therapy, and beyond.

You will work closely with patients, caregivers, healthcare providers, and internal teams to ensure a seamless, supportive experience, helping individuals navigate complex healthcare systems and make informed decisions about their care.

What you'll do

Guide patients through their care journey

• Serve as the primary point of contact for patients and caregivers interested in Vivistim
• Answer questions via phone, email, and virtual meetings, providing clear and compassionate guidance
• Support patients from initial interest through referral, consultation, implantation, and rehabilitation

Educate and support decision-making

• Provide education on Vivistim therapy, including virtual and phone-based sessions
• Share approved educational resources to help patients evaluate treatment options
• Help patients understand insurance requirements, processes, and terminology

Coordinate care and remove barriers

• Assist patients with scheduling consultations, procedures, and therapy appointments (OT/PT)
• Support coordination of logistics such as transportation or therapy access when applicable
• Navigate complex referral pathways and healthcare systems to streamline the patient experience

Collaborate cross-functionally

• Partner with Sales and field teams to support patient identification and education efforts
• Work with healthcare providers to ensure patients receive accurate and timely information
• Maintain accurate patient records and manage interactions within CRM systems (e.g., Salesforce)

Drive engagement and follow-up

• Maintain regular communication with patients and caregivers throughout their journey
• Track patient progress and proactively follow up to ensure continuity of care
• Support patients as they transition into advocacy and long-term engagement

Qualifications

• Clinical background required (BSN, ADN, RN, Social Work, OT, PT, or DPT) with active licensure
• Experience in a hospital, clinic, or patient care setting with a focus on patient education and care coordination
• Strong communication skills with the ability to guide patients through complex healthcare decisions
• Experience working with CRM systems (e.g., Salesforce) and standard business tools

Preferred qualifications:

• Experience working with stroke, neurology, or rehabilitation patients
• Background supporting patients with advanced or implantable medical devices
• Familiarity with insurance processes, explanation of benefits (EOBs), and healthcare terminology
• Knowledge of coding/billing practices and care coordination workflows
• CCM certification preferred

You’ll thrive in this role if you are:

• Passionate about helping patients navigate their healthcare journey
• Empathetic, patient-focused, and an excellent communicator
• Highly organized and able to manage multiple patients and priorities
• Comfortable working cross-functionally in a fast-paced environment
• Proactive, adaptable, and solutions-oriented

Equal Opportunity Employer

Mobia Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits

Mobia Medical provides a comprehensive benefits program to employees.  It includes medical, dental and vision plans along with an FSA.  Employees may participate in the company 401(k) plan with company matching.  The company offers an unlimited Paid Time Off (PTO) program and approximately 18 paid company holidays per year.

Apply now