Veterans Outreach Case Manager (2316)

Job DetailsJob Location: 105 - BakerRipley Central - Houston, TX 77011Position Type: Full-TimeEducation Level: Bachelors Deg. or Equivalent ExperienceTravel Percentage: Frequent Local Travel (up to 50%)Job Category: Community Development & Family ServicesJob Summary

The Case Manager participates in outreach activities to identify and enroll SSVF-eligible veterans in case management services, ensuring timely access to safe, permanent housing and essential supportive services. The position utilizes a Housing First Model to develop and implement Housing Stability Plans that promote household stability and self-sufficiency.

Key Responsibiliities


Conduct full assessments with applicants to enroll SSVF-eligible veterans in case management for a minimum of 90 days, documenting all activities and events
Ensure rapid entrance into permanent safe housing or maintain stable housing to prevent homelessness
Mediate, advocate, and leverage support for eligible veterans, referring them to healthcare navigation, legal, employment, financial, and other services as needed
Identify and connect veterans to community resources for overall well-being, including emergency housing needs
Maintain accurate records of all resources provided, including temporary financial assistance, and manage client files safely while preserving confidentiality
Represent Baker Ripley and the Veteran Services team professionally in internal and external meetings and events
Collaborate with other agencies to provide a comprehensive case management process
Perform other duties as assigned

QualificationsEducation 

Bachelor’s degree preferred; high school diploma or GED required 

Experience 

2+ years of case management experience; 1–3 years minimum; 2+ years social services experience preferred  

Skills 

Proficiency in Excel, clear and accurate correspondence/reporting, ability to work in a professional, client-focused environment  

Licenses/Certifications 

Valid driver’s license; experience working with veterans or in similar outreach roles is a plus 

Knowledge, Skills, and Abilities 


Ability to develop Excel spreadsheets using formulas 
Ability to write clear and accurate correspondence and reports 
Ability to effectively present information and respond to questions both orally and in writing in a manner that is understandable to others 
Ability to calculate figures and amounts 
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form 
Excellent interpersonal skills and successful experience working in teams 


BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.