Tribal Crisis Counselor I (69072)

Job DetailsJob Location: 41st Street - Everett, WA 98203Position Type: Full TimeEducation Level: Bachelor's Degree - 4 Year DegreeSalary Range: $25.31 - $27.97 HourlyJob Shift: GraveyardAbout VOAWW:

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

Benefits (Full time)


Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
Competitive compensation
Holidays: 8 paid per year + 2 paid floating holidays
Medical, Dental, and Vision
Health Savings Account (HSA)
Flexible Savings Account (FSA) medical & dependent care
Free Employee Assistance program
403(b) Retirement Plan matching
Professional Development opportunities


About Care Crisis Response Services (CCRS):

CCRS is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State.

General Function:

This full-time, hourly position provides crisis intervention, suicide prevention, information and referral, and brief supportive counseling to American Indian and Alaska Native clients experiencing emotional distress or seeking mental health services. The Tribal Crisis Counselor works in a call center, with all client interactions occurring via telephone. This role serves the Indigenous population, including Tribal members, descendants, First Nations, unrecognized Tribes, urban Indians, and tribally affiliated community members.

Principal Activities: 


Provide crisis intervention, suicide prevention, and supportive counseling to clients in emotional distress
Conduct client assessments in accordance with regional and program policies
Manage client interactions to ensure culturally relevant support
Adhere to program policies and procedures
Document client interactions accurately and efficiently
Meet or exceed key performance indicator goals
Provide professional assessments, consultations, and coordination
Attend staff meetings and training at local and regional levels
Mentor and coach new staff
Contribute to an environment that focuses on ensuring integrity, respect, accountability and compassionate care
Other duties as assigned


Effect on End Results:


Outstanding customer service and well-functioning Native and Strong team
Decrease the level of client's crisis by engaging them and utilizing crisis intervention skills and suicide intervention techniques as needed
Meet key performance indicators as defined by funder, contractual, and accreditation requirements
Excellent organizational skills, open communication, and addressing issues as they arise


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QualificationsRequirements: 


Bachelor’s degree or equivalent preferred and at least one (1) year of experience in a mental health position
Direct experience working within a Tribal community
Knowledge of Native populations in Washington State preferred 
Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
Passing a typing test with a score of 35 WPM or higher


Required Skills: 


Fluency in English (oral and written).
Courteous and professional demeanor
Proficiency in Motivational Interviewing and active listening
Strong problem-solving and information-gathering skills
Superior communication skills to convey information clearly and effectively
Ability to multitask, including talking and typing simultaneously
Efficiency in documenting notes in electronic medical records


Home Office Technology Requirements


High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof
Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations
No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery


 

Equal Employment Opportunity Statement:

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.