Training Coordinator

The Office of the Child Advocate (OCA) is an independent executive branch agency with oversight and ombudsperson responsibilities, established by the Massachusetts Legislature in 2008. The OCA's mission is to ensure that children receive appropriate, timely, and quality state services, with a particular focus on ensuring that the Commonwealth's most vulnerable and at-risk children can thrive. Through collaboration with public and private stakeholders, the OCA identifies gaps in state services and recommends improvements in policy, practice, regulation and/or law. The OCA also serves as a resource for families who are receiving, or are eligible to receive, services from the Commonwealth. Office of the Child Advocate | Mass.gov

The Center on Child Wellbeing & Trauma at the OCA supports state agencies and their community-based partners in their journey towards becoming trauma-informed and responsive. CCWT also provides in depth technical assistance on how to make policies, programs, and interactions more trauma-responsive to support child wellbeing. Child Trauma and Wellbeing – A resource for child-serving organizations

The Training Coordinator plays a crucial role in supporting projects as part of the CCWT team. This position will coordinate training activities, prepare training materials, and attend training sessions as needed to support the delivery of trainings. 

The right candidate for this position is the kind of person who lives for color-coded calendars, catches typos from a mile away, and finds satisfaction in keeping things running smoothly behind the scenes. If you're highly organized, detail-obsessed, and love making complex logistics look effortless, this entry-level role could be your perfect fit. You'll support trainings, help craft polished materials, manage schedules and meetings, and pitch in on content—all while contributing to work that makes a real difference for children and families. If you are looking to grow your skills in a mission-driven environment and join an innovative, growing team of public servants, this could be the job for you.

This role requires a mixture of in-person work at the OCA office, in-person trainings throughout Massachusetts with employee-provided transportation, and remote work. 

Application Instructions

Applications are to be submitted on the Mass Careers website: MassCareers Create a Profile guide | Mass.gov. A cover letter and resume are required parts of the application. Please do not contact the OCA via phone to inquire about the status of your application. If you need any support with submitting your application, please refer to MassCareers Resources | Mass.gov. Review of applicants will start immediately and continue while the position is posted, with first consideration given to those received on or before October 26, 2026.

The OCA is committed to creating and supporting an inclusive work community that is free of all forms of discrimination.  The OCA does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation, veteran status, or any other basis under Massachusetts law.

The OCA encourages applicants from a broad spectrum of backgrounds to apply for positions, including candidates who have personal and/or professional history with the child protective and/or juvenile justice systems. 

Duties & Responsibilities

• Training Coordination:  Supports Training Specialists in coordinating trainings, including, but not limited to, registering attendees, printing materials, and collecting and synthesizing feedback forms. Attends in-person trainings to provide on-site logistical support.
• Drafting and Editing:  Supports drafting, proofreads, and formats training materials (e.g., presentations), training/technical assistance guides, fact sheets, and evaluation forms. Prepares and drafts training marketing materials (e.g., flyers). As directed, develops graphs and other visual aids to convey information in accessible ways.  
• Administrative Support: Support team leadership scheduling, including Zoom or Teams set up for both internal and external meetings. Manage team electronic files. Support all meeting logistics, including creating and facilitating on-line meetings, keeping meeting minutes. Support management of email distribution lists. Attend meetings and take notes as assigned. Manages calendar for the CCWT Executive Director. 
• Research Support: Conducts research and search queries, as assigned, on specific topics to support training design and delivery. 

Required:

• Highly organized and high attention to detail especially in formatting and editing documents and presentations. 
• Strong organizational and project coordination skills; ability to organize, prioritize, and manage multiple projects, while demonstrating flexibility to accommodate changes when needed.
• Experience working with diverse teams.
• Strong oral and written communication skills.
• Proficient in Microsoft 365 Suite, Outlook, Word, Excel, PowerPoint and other commonly used computer software applications.
• Ability to work at a high level of productivity, including handling a variety of tasks simultaneously, and ability to stay on task with frequent interruptions.
• Ability to work both independently and collaboratively with a team.
• Ability to travel across Massachusetts for training sessions as needed.

Minimum Entrance Requirements:

• Bachelor’s degree in public policy/political science, psychology, sociology, human services, social work, or related field
• At least three (3) years of relevant experience in project coordination or administrative support, including drafting and editing documents and deliverables