Targeted Case Management (TCM) Supervisor

Cherishing Our Children Since 1977

Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to help children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.

The Targeted Case Management (TCM) Supervisor at the Center for Family and Child Enrichment (CFCE) oversees case management services for children and families involved in behavioral health, child welfare, and community-based programs. The TCM Supervisor provides leadership and support to case management staff while ensuring services are coordinated, effective, and compliant with Medicaid, state, and organizational requirements.

Responsibilities include supervising case managers, monitoring caseloads and service delivery, reviewing documentation and service plans, ensuring compliance with TCM requirements, and coordinating services with internal teams and external providers. The TCM Supervisor also supports quality assurance, audits, reporting, and effective service coordination for children and families with complex needs.

Why join CFCE:

• Great benefits package, including a Zero (0) cost out of pocket medical plan, 13 Paid Holidays and a competitive Paid Time Off Package
• Making an invaluable impact in your community
• Growth and professional development opportunities available
• Qualify for Public Service Loan Forgiveness
• We are a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code

Some of the Functions Include:

• Supervise and support case managers providing services to children and families.
• Monitor caseloads, productivity, documentation, and service quality.
• Review and approve case documentation, service plans, and progress notes.
• Ensure compliance with Medicaid, TCM, state, and organizational requirements.
• Provide clinical or administrative supervision based on licensure and program requirements.
• Coordinate services with internal departments, schools, healthcare providers, child welfare agencies, and community partners.
• Support audits, reporting, quality assurance, and program compliance activities.
• Assist case managers with complex or high-risk cases and service coordination.
• Promote trauma-informed and culturally responsive service delivery.
• Maintain confidentiality and protect client and patient information.
• Perform other duties as assigned.

Minimum Education

• Bachelor’s or Master’s Degree in Social Work, Psychology, Human Services, or a related field; Master’s preferred.
• Clinical licensure preferred or required based on program requirements.
• Minimum 3–5 years of experience in case management, child welfare, behavioral health, or a related field.
• Prior supervisory or lead case management experience strongly preferred.
• Knowledge of Medicaid-funded Targeted Case Management services and documentation requirements.
• Valid Driver’s License, current auto insurance, and access to a reliable vehicle

Skills Needed

• Strong supervisory, leadership, and case management skills.
• Knowledge of child welfare, behavioral health, and community-based services.
• Strong documentation, compliance, and organizational skills.
• Ability to manage complex cases and competing priorities.
• Strong communication and collaboration skills with multidisciplinary teams and external agencies.
• Ability to maintain confidentiality and comply with applicable regulations.
• Trauma-informed and culturally responsive approach to working with children and families.
• Proficiency with electronic health records and standard office technology.

CFCE is a Drug Free Workplace and an Equal Opportunity Employer.