Supportive Services Supervisor

Job Summary

Catholic Charities of St. Louis, Queen of Peace Center is seeking a Supportive Services Supervisor. The supervisor will provide direct oversight of Community Support Specialists and Peer Support Specialists while maintaining an active caseload as a CSS. This role balances direct service delivery with frontline supervision to ensure high-quality, timely, and effective support services. The supervisor serves as a key operational link between supportive services staff, clinical teams, and community partners. Annual compensation begins at $60,000, with potential increases based on your experience and educational background. 

Job Responsibilities

Supervision and Leadership

• Provide direct supervision to Community Support Specialists and Peer Support
• Specialists within the QOPC treatment programs.
• Lead hiring, onboarding, and training assigned staff.
• Conduct ongoing performance management, including coaching, feedback, and corrective action as needed.
• Monitor and support staff productivity, ensuring alignment with established expectations.
• Provide field-based supervision and support to staff delivering services in the community.  

• Review documentation for quality, accuracy, and compliance.

Direct Service Delivery

• Maintain an active caseload and provide Community Support Services to clients.
• Deliver services in alignment with treatment goals and organizational standards.
• Participate in crisis response as needed.

Operational and Program Coordination

• Coordinate closely with clinical teams to ensure integrated, client-centered care.
• Serve as a liaison with external partners to support continuity of care and service access.
• Support communication and collaboration across service lines.

Productivity and Documentation Standards

• Maintain a minimum of 15 hours of billable service per week.
• Complete all documentation within 24 hours or one business day of service delivery.
• Oversee staff productivity, ensuring each team member meets a minimum of 25 hours of service per week.
• Ensure documentation meets organizational, regulatory, and payer requirements.

Job Requirements

• Bachelor’s degree in social work, counseling, psychology, or a closely related field.
• Valid Missouri driver’s license (Class E), personal vehicle, and current automobile liability insurance.
• Must own or lease a vehicle for use in transporting clients, with insurance coverage that permits client transport.
• Strong written and verbal communication skills.
• Proficiency in computer use for documentation and familiarity with Microsoft Windows.
• Prior experience providing community-based behavioral health services required; prior experience supervising or leading staff in a community-based setting preferred.