Supportive Services Case Manager, Full-time

About the Role: The Supportive Services Case Manager plays a critical role in assisting individuals and families access essential resources and services that promote stability and self-sufficiency. This position involves conducting comprehensive assessments to identify client needs, developing personalized service plans, and coordinating with community partners to ensure clients receive appropriate support. The Case Manager will monitor client progress, advocate on their behalf, and provide ongoing guidance to help overcome barriers related to housing, employment, healthcare, and social services. Success in this role directly contributes to improving clients' quality of life and fostering long-term independence. The position requires a compassionate, organized professional dedicated to empowering vulnerable populations through effective case management and resource navigation.

Minimum Qualifications:

• At least one year of experience in case management or supportive services within a social service or community-based setting.
• Strong knowledge of local community resources and social service systems in Richmond, VA.
• Excellent communication and interpersonal skills to effectively engage with diverse client populations.
• Ability to manage multiple cases simultaneously while maintaining attention to detail and confidentiality.

Preferred Qualifications:

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field.
• Experience working with individuals experiencing homelessness, veterans, or individuals with mental health or substance use challenges.
• Familiarity with electronic case management systems and data reporting tools.
• Bilingual abilities, particularly in Spanish, to better serve diverse communities.

Responsibilities:

• Conduct thorough intake assessments to evaluate clients' needs, strengths, and challenges.
• Develop and implement individualized service plans in collaboration with clients and relevant stakeholders.
• Coordinate and connect clients with community resources such as housing assistance, healthcare, employment services, and counseling.
• Maintain detailed and accurate case records, documenting client interactions, progress, and outcomes.
• Advocate for clients by liaising with service providers, government agencies, and other organizations to remove barriers to service access.
• Provide crisis intervention and support as needed to address urgent client situations.
• Monitor and evaluate client progress regularly, adjusting service plans to meet evolving needs.
• Participate in multidisciplinary team meetings and contribute to program development and improvement efforts.

Skills: The required and preferred skills are essential for delivering effective case management services on a daily basis. Strong communication skills enable the Case Manager to build trust with clients and collaborate with service providers. Organizational skills are critical for managing multiple client cases, maintaining accurate records, and ensuring timely follow-up. Knowledge of community resources and social service systems allows the Case Manager to connect clients with appropriate supports efficiently. Additionally, problem-solving and advocacy skills empower the Case Manager to address barriers and navigate complex systems, ultimately facilitating positive client outcomes and promoting long-term stability.

Benefits: At our organization, we believe that caring for our community begins with caring for our team. We offer a comprehensive benefits package that supports your wellbeing, financial security, and professional growth. Benefits include competitive health, dental, and vision insurance; a 403(b) retirement plan with employer match; 4–6 weeks of paid time off based on years of service; 8 paid holidays and paid site-closure days; employer-paid short-term disability and life insurance with optional supplemental coverage for eligible dependents; and a continuing education (CEU) allowance for applicable roles to support ongoing learning and impact. Select positions are also eligible for the National Health Service Corps (NHSC) loan repayment program.

EOE