Supervisor A - Advocacy (CVRCC)

Position Summary 

Supervises and coordinates the activities of employees working at the Crime Victims & Rape Crisis Center.  Complies with agency vision and mission in ensuring that victims and survivors of crime are provided with holistic advocacy, support, and forensic services.  Collaborates with community partners and county staff to raise awareness of the impact of violence and trauma and the resources available to victims in our community. Verifies compliance with all programmatic or operational requirements of both grant and county funding sources.     

Pay Grade: 51 

Salary Commensurate with Experience and Education 
 

Minimum Qualifications 

• Three (3) years’ experience in a lead or supervisory capacity; AND 
• Bachelor’s degree from an accredited college or university in social work, psychology, counseling, criminal justice or a closely related field; OR 
• An equivalent combination of related education, and/or experience.   
• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.
   

Duties and Responsibilities 

• Provides strategic supervision of assigned personnel, ensuring the delivery of trauma-informed, survivor-centered victim services. 
• Communicates clear oral and written directives to support effective, timely, and compliant service delivery. 
• Collaborates with staff and executive leadership to design, implement, and refine program operational procedures and service protocols. 
• Serves as an active member of the agency’s leadership team, contributing to the development, assessment, and continuous improvement of victim-centered programs. 
• Collects, analyzes, and synthesizes data to prepare comprehensive reports derived from individual records and/or database systems. 
• Designs, coordinates, and delivers in-service training to support staff competency, compliance, and professional development. 
• Supports the Manager or Deputy Administrator in personnel functions, including recruitment, onboarding, performance evaluation, and corrective or separation processes. 
• Assists in the establishment, review, and ongoing revision of operational and programmatic policies and protocols. 
• Supports agency programming and mission objectives as assigned or directed. 
• Performs other related duties as required or directed. 
   

KSAs 

• Knowledge of effective leadership practices and techniques. 
• Knowledge of victimization and trauma and/or the civil or criminal justice system. 
• Ability to effectively manage crisis situations and to make decisions independently. 
• Ability to coordinate and direct the activities of assigned personnel in the unit. 
• Excellent oral and written verbal skills. 
• Ability to design and implement in-service training and educational outreach programs, as well as identify best practices in the field and adapt them to community needs. 
• Ability to evaluate agency services and ensure compliance with grant funding and other reporting requirements.
   

Special Requirements:  

• Must pass criminal background check.  
• Must possess a valid Tennessee Driver's License or secure one by date of employment. 
• Must have daily access to an operable automobile and meet County requirements for automobile insurance as of date of employment. 
• Must be able to respond effectively to crisis situations.  
• Must be able to work evenings and weekends as required. 
   

Disclaimer 

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. 

Shelby County Resident Disclaimer 

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment.  The residency requirement shall not apply to certain public safety/civil service employees.  This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department.  The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff’s Office, Division of Corrections or the Fire Department.