Working Title: Student Support Coordinator - TOPSS
Classification Title: Student Service Professional III
Posting Details
Priority Application Deadline: Sunday, November 29th @ 11:55pm PST (Posting will remain open until filled)
Position Summary
Reporting to the Director of Transforming Outcomes Project at Sacramento State (TOPSS), the Student and Program Support Coordinator (Coordinator) helps support students through all aspects of the TOPSS program from application, financial aid, registration, academic and career advising, and degree completion of the program. In addition, they support the TOPSS Director in aspects of program administration as assigned. The person in this position uses generally accepted advising skills to support individual students, administer to program processes, and to develop new approaches to meet specific program needs.
The Coordinator will interact and collaborate with academic departments and colleges in the development of academic programs appropriate for the TOPSS program. They also collaborate with related programs across campus, including Academic Advising, Bursar, Financial Aid, Registrar, Admissions, Project Rebound, and other areas as appropriate.
The Coordinator collaborates with TOPSS external partners, particularly the CDCR, at regional state prisons, and with the California Community Colleges. Regular travel to regional state prisons to work with TOPPS students and partners is essential to the position.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $5,540 per month - $6,128 per month
CSU Classification Salary Range: $5,540 per month - $7,893 per month
Salary placement will be determined based on relevant qualifications and professional experience.
Best-in-class Benefits: Click here to learn more
CSU Total Compensation: Click here to learn more
Recruitment Type: Temporary (Annually renewable)
Work Hours: Monday - Friday 8:00am - 5:00pm; other hours as required.
Transforming Outcomes Project at Sacramento State (TOPSS) is a four-year degree completion program administered and delivered inside two California state prisons through a partnership of California State University, Sacramento and the California Department of Corrections and Rehabilitation. TOPSS is a program of Sacramento State’s Division of Academic Affairs under the auspices of the Dean of Undergraduate Studies. TOPSS provides a robust educational experience that advances student success. The program is grounded in the values of access, integrity, positive self-awareness and humanitarianism. Information on department function and purpose.
Minninum Qualifications
Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are jobrelated
Experience
1. Demonstrated success working in an advisory capacity with undergraduate students in post-secondary institutions.
2. Demonstrated success working with diverse populations defined by race, ethnicity, social class, and age.
3. Equivalent to three years of experience in professional student or academic services.
4. Success in academic advising demonstrated by academic degree completion or equivalent experience.
5. Demonstrated success in collaborating with faculty and staff.
6. Demonstrated success in cross-divisional collaboration.
Minimum Qualifications
General Knowledge /Skills/Abilities:
7. Working knowledge of the academic practices, procedures, and activities of undergraduate programs, including knowledge of organizing students' programs and events.
8. Demonstrated ability to maintain a high level of confidentiality.
9. Demonstrated ability to collaborate and communicate effectively with faculty, students, and staff from diverse ethnic, cultural, and socio-economic backgrounds.
10. Demonstrated ability to effectively organize and manage multiple tasks in a fast-paced team-oriented environment.
11. Demonstrated ability to establish and maintain cooperative working relationships with faculty, CSU Administrators and staff, students, private and public agencies, others in committee and student advising, and community contacts.
12. Demonstrated ability to make decisions independently using sound judgment and carry through actions having implications with regard to other program and service areas.
13. Demonstrated ability to collaborate with external partners.
14. Demonstrated ability to work independently on assigned tasks without direct supervision.
15. Demonstrated ability to use MS Office Suite.
16. Demonstrated history of regular attendance and positive performance evaluations.
17. Thorough knowledge of correct English grammar, spelling, and punctuation with excellent written and oral communication skills.
18. Ability to pass California Department of Corrections and Rehabilitation background check to secure regular access to prisons to advise TOPSS students.
19. Ability to independently travel.
20. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
Conditions of Employment
Satisfactory completion of the background check process.
Preferred: List any desirable qualifications beyond the Minimum Qualifications and those that are Required that would enhance an incumbent’s ability to perform the work of the position (e.g., additional years of experience, advanced education, certification and/or specialized training).
21. Earned graduate degree in appropriate field.
22. Demonstrated ability to collect, analyze, and interpret varied information and data, statistical or narrative form.
23. Demonstrated ability to develop and apply flexibility, resourcefulness, and creative approaches to unique problems with an understanding of the full academic and university-wide contexts.
24. Experience working with California Department of Corrections and Rehabilitation (CDCR) and/or California Community Colleges (CCC).
25. Experience working with Canvas, and with student records relating to admissions, financial aid, registration, and progress to degree.
26. Demonstrated mastery of MS Office Suite.
27. Fluency in a language other than English.
Documents Needed to Apply
Resume and cover letter.
Failure to upload required documentation may result in disqualification.
About Sacramento State
Sacramento State is located in the heart of California’s capital city, five miles from State Capitol.
The lush, 300-acre park-like campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million.
Sacramento State proudly serves as a Hispanic-Serving Institution (HSI), Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and Black-Serving Institution (BSI). The university enrolls around 31,000 students from the Greater Sacramento Region, throughout California, across the nation, and around the world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California's capital university, Sacramento State transforms lives by preparing all students to lead, serve, and succeed. We are committed to our designations as a Hispanic Serving Institution, an Asian American Native American Pacific Islander Serving Institution, and a Black Serving Institution, and to intentionally serving students reflective of these designations and all students who have been historically underserved in education.”
As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/people-climate/human-resources/benefits/reasonable-accomodation.html
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/support/csu-learn.html.
Jeanne Clery Campus Safety Act Notification:
Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at clery@csus.edu.
Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.
Education Code 89521 Requirements
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
Out of State Employment
Sacramento State, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Eligibility Verification
Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
