Student Services Advisor - MMC Online

Job Summary

The Student Services Advisor (Online) is responsible for maintaining the primary relationship between the student and  the school. They are responsible for both retention and effective engagement, and for assisting the student as the single  point of contact until successful completion of the academic program. The Student Services Advisor (Online) develops  deep expertise in the management of student populations through various academic programs, including Healthcare,  Business, Information Technology, and Education with an emphasis on proactive Orientation, Standard  and Intervention advisement strategies.

Key Responsibilities

1.  Serves as the Primary Relationship Owner Between the Student and the School

   • Acts as the liaison between the students and the school related to academic success, academic progression, retention and post-graduation planning 

   • Promotes success by advising toward appropriate skills for success in online and virtual learning 

   • Provides accurate information on school policies, procedures and best practices 

   • Coordinates resources and effectively advises based on individual student academic and personal/social needs • Proactively communicates with and advises students who have academic or attendance problems to ensure resolution toward corrective action 

   • Maintains high levels of student satisfaction as measured by student engagement, student retention, student academic progress, student satisfaction surveys, student graduation rates and graduation surveys 

   • Ensures that all student service activities are in compliance with department and organizational policies and procedures

2.  Monitors and Influences Student Progress

   • Creates effective academic planning activities leading to successful completion of the chosen program of study by the scheduled graduation date 

   • Contacts students through written and verbal communications to advise students regarding academic status necessary for program progress and on-time graduation 

   • Provides graduation candidacy related information to appropriate campus personnel as requested  

   • Audits student schedules for candidacy for graduation, as determined by the college policy, to ensure timely progress towards graduation 

3.  Drives Efforts to Retain Students

   • Plays the lead role in managing student retention to increase newly-enrolled and continuing populations through student data analysis and high-touch outreach 

   • Contributes to the development of company best practices to continuously improve proactive student engagement • Advises students, along with the Financial Aid Dept., of the impact of enrollment status changes in regards to financial options and obligations 

   • Develops and maintains remediation plans related to satisfactory academic progress where appropriate • Directs retention activities for newly-enrolled, continuing and re-entry student cohorts through defined daily activities and attendance tracking analysis 

Experience and Education Required

• Bachelor’s degree from an accredited college or university, preferred in a related field such as Education,  Sociology, Psychology or Social Work

• Demonstrates knowledge of current instructional and assessment models, methodologies and software 

• Analyzes problems, identifies alternative solutions, projects consequences of proposed actions, recommends best options and implements approved solution(s) in support of corporate goals 

• Works independently in the absence of supervision 

• Uses initiative and independent judgment within established guidelines 

• Communicates clearly and concisely, both orally and in writing 

• Establishes and maintains effective working relationships with all clients contacted in the course of work 

• Working knowledge of common office software, including word processing, spreadsheets, and email. Working knowledge of education software, including LMS, CRM and CampusVue strongly preferred. 

• Business letter writing and report preparation 

• English usage, spelling, grammar and punctuation 

Experience and Education Preferred

• Previous experience in online/virtual learning as a student teacher or academic advisor  

• 2+ years of experience in online/virtual customer service, academic advising, student services and/or high-risk   account management 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Prolonged periods sitting at a desk and working on a computer.

Work Environment  

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is usually not exposed to weather conditions.  The noise level in the work environment is usually moderate. 

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. 

I have read and understand the above job description.  I further understand that this is not an all-inclusive list and does not constitute a contract.  My employment remains at will as with all employees of Ancora Education.