Student Assistance & Accountability Coordinator

Job Description: Reporting to the Assistant Vice President for Student Flourishing, the Student Assistance & Accountability Coordinator supports student well-being, success, and retention by coordinating intervention and support services for students experiencing academic, personal, social, behavioral, or mental health challenges. Working collaboratively with campus partners and multidisciplinary support teams, the Coordinator facilitates case management, assists with behavioral intervention, student conduct and accountability processes, and conducts resource referrals. Through assessment, advocacy, and coordinated care, the role promotes student safety, wellness, and holistic development while ensuring students receive timely and appropriate support.

Location: Glenside

Responsibilities:

CARE Team Coordination:

• Assist in coordinating the institution's cross collaborative team of professionals who support and aid students in academic, social, personal, and mental health distress (i.e., AU CARE Team).
  
• Assist with implementing Behavioral Intervention Team practices and processes.
  
• Review, assess, and respond to student concerns referred by faculty, staff, students, and community members.
  
• Maintain case management records, documentation, referrals, and follow-up communications.
  
• Prepare reports, data summaries, and assessment information related to CARE Team trends, conduct activity, and student support initiatives.
  
• Coordinate outreach and support plans for students experiencing personal, emotional, behavioral, or academic concerns.
  
• Collaborate with campus departments and external providers to connect students with appropriate resources and services.
  
• Monitor students of concern and assist in developing intervention and support strategies.
  

Student Conduct & Accountability Support:

• Assist with administering the student conduct and accountability process in alignment with institutional policies and procedures.
  
• Conduct preliminary meetings, assist with investigations, documentation review, and case preparation.
  
• Support educational and restorative approaches to student accountability and conflict resolution.
  
• Maintain accurate records related to conduct cases and outcomes.
  
• Educate students on institutional expectations, community standards, and student rights and responsibilities.
  
• Assist with sanction monitoring and follow-up communication.
  

Student Outreach & Case Management:

• Conduct proactive outreach to students identified through early alert systems, referrals, or crisis response.
  
• Provide individualized support, advocacy, and referrals to campus and community resources.
  
• Maintain ongoing communication and follow-up with students to support persistence and retention.
  
• Maintain records and tracking of emergency assistance requests and outcomes.
  
• Collaborate with financial aid, counseling, housing, and community agencies to support students in crisis.
  
• Ensure equitable, timely, and compassionate support for students experiencing hardship.

Administrative & Collaborative Responsibilities:

• Maintain confidential and accurate student records in compliance with FERPA and institutional guidelines.
  
• Develop and facilitate educational programming related to accountability, community standards, and support resources.
  
• Participate in divisional committees; complete required training(s) and professional development opportunities.
  
• Support strategic initiatives of the division and the University's strategic plan (Arcadia2030).
  
• Perform other duties as assigned by the Assistant Vice President for Student Flourishing, Care & Accountability.

Qualifications:

Required Qualifications:

• Bachelor's degree.
  
• At least three (3) years experience working in higher education in student affairs, counseling, conduct, case management, or related areas.
  
• Knowledge of student development theory, crisis intervention, behavioral intervention practices, and student support services.
  
• Strong interpersonal, communication, organizational, and problem-solving skills.
  
• Ability to manage sensitive and confidential information with professionalism and discretion.
  
• Demonstrated commitment to equity, inclusion, student advocacy, and holistic student support.
  
• Ability to collaborate effectively with diverse campus stakeholders.
  

Preferred Qualifications:

• Master's degree in Higher Education, Counseling, Social Work, Psychology, Human Services, or a related field.
  
• Experience serving on or supporting a CARE Team or Behavioral Intervention Team.
  
• Experience with student conduct administration and or restorative practices.
  
• Knowledge of FERPA, Title IX, threat assessment, and higher education compliance practices.
  
• Experience with case management software (i.e., Maxient) and student information systems.
  
• Crisis response or behavioral intervention training.

Application Instructions:

• Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. The University's graduate programs in Physical Therapy, Physician Assistant, Education, and Public Health are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at www.arcadia.edu.

We welcome candidates who can contribute to the excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

At Arcadia University, our Lived Values are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates who embrace those values. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.

Position Code: AC0229