Sr. Quality and Training Specialist (Youth & Family Services)

Follow Your Calling, Find Your Career!!

Please apply by 4/27/2026

Salary Range: $57,346.00 to $71,682.50. This is an exempt, salaried position.  Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

 Youth and Family Services Division (YFS) of Child Family and Adult Services (CFAS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety and well-being are at risk. The mission of CFAS is to cultivate the well-being of our community through collaboration, compassion and empowerment. The Department’s vision is that we envision a community where everyone feels safe, empowered, and has the opportunity to thrive. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team!

 Position Summary

Youth & Family Services (YFS) is currently seeking a Senior Quality and Training Specialist within the Division’s Continuous Quality Improvement (CQI) team. The incumbent is mainly responsible for reviewing products to ensure quality, preparing reports, and keeping records on employee and department performance, providing highly technical training to employees. This position collaborates with NC Department of Health and Human Services, YFS Policy and Practice Model team as well as the YFS Training team to ensure equitable and quality processes meet operational standards to enhance service delivery and mitigate safety and risk.

The incumbent will be part of the Continuous Quality Improvement (CQI) team which provides support to the Youth & Family Services (YFS) Division in areas such as quality sampling of cases for all services areas within YFS, review and preparation of reports in cases involving child fatalities as well as high profile media cases in Mecklenburg County that have any CFAS/YFS history. As a result of the team’s expertise on related policies and procedures, the team also collaborates extensively with internal staff, State and Federal partners in regard to sensitive information and various projects.

This position will be located at the County Courts Office Building (CCOB) 720 E 4th St, Charlotte, NC 28202. The work hours for this position are 8:00am – 5:00pm.

Please note candidates who applied previously for the below posting need not reapply and are continuing to be considered.

Essential Functions

Perform root-cause analyses and assessments at the organizational, team, and individual levels.

Test services, analyze results and make recommendations for improvements.

Ensure services meet specifications and understand and ensures regulatory compliance.

Develop and implement processes and procedures meant to improve quality throughout an assigned area.

Perform reviews of finished or in-process procedures, analyzes data, and identifies trends in defects.

Investigate quality failures and recommends changes to internal procedures to prevent future quality issues.

Assess and report on the impact of process changes on quality.

Develop assessment tools and data collection methods in order to identify service delivery/compliance problems and participating in the alteration of systems as necessary.

Assess the training needs of employees.

Assist with marketing training programs through the organization to enhance employee awareness and participation.

Consult with internal customers to address identified performance problems and recommends, develops, and delivers appropriate learning solutions.

Develop and deliver both traditional classroom and online training using research, subject matter experts, or other knowledge sources to create effective original training programs customized to meet the specific needs of the department.

Identify meaningful ways to measure the effectiveness of various training solutions provided to the organization.

Manage the training equipment, training budget, and supplies, if applicable in the area of assignment.

Partner with management to assess performance problems through various information gathering methodologies such as focus groups, surveys, and employee interviews in order to provide an appropriate recommendation.

Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

Plan, implement and evaluate training activities for employees.

Some positions may be required to train in the implementation of enrollment and eligibility programs and activities in the PATH NC system

Minimum Qualifications

Experience: 

Minimum of four years of quality control or training experience.

Education: 

Bachelor's degree in a related field.

Combination of relevant education and relevant experience accepted?:  Yes

Licenses and Certifications

Requires a valid North Carolina or South Carolina Driver's License

Requires County Driving Privileges

Preferred Qualifications

Experience working with Learning Management Systems

Development and evaluation of valid and reliable qualitative research

Experience in multiple Child Welfare areas (i.e.: Intake, Investigations, Family in Home Services, Permanency Planning, Adoptions, Independent Living) and strong understanding and knowledge of North Carolina Child Welfare policy.

Superior ability to work as part of a team as well as independently and adapt to various competing demands while demonstrating the highest level of attention to detail.

Proven ability to maintain objectivity and handle confidential information with discretion.

Exceptional written and verbal communication skills as this position requires interaction with internal staff, State and Federal partners in regard to sensitive information.

Advanced skills in Microsoft Outlook, Excel, Word, PowerPoint skills, basic web principles and preferably knowledge and skill in use of Child Welfare electronic records.

Knowledge, Skills and Abilities

Knowledge of

Modern office practices

Training technical information

Expertise in programs in area of assignment

Working knowledge of quality assurance program practices; planning and development of assessment tools and techniques to include use of software and reporting mediums

Principles, practices, methods and theories of training and employee programs

Adult learning theories and of training and development principles, practices and methods

E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training

Skills

Develop recommendations to solve problems in different program service areas by assisting in planning goals and developing deficiency resolutions

Provide technical assistance, consultation to staff

Exercise judgment and discretion in interpreting and applying quality standards, policies and procedures

Communicate effectively with professional and administrative personnel

Maintain effective working relationships with various staff

Assess problems and coordinate resolutions with various parties

Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects/tasks with specific deadlines while maintaining flexibility

Excellent analytical and research skills as demonstrated by the ability to collect, develop, assess and blend information and recommendations from a wide variety of sources

Strong critical and creative thinking skills to assess and resolve problems or issues by gathering and assessing information, taking advice and using judgment that is consistent with standards, practices, policies, procedures, regulations and/or laws

Abilities

Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively

Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

Formal Presentations: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures”

Computer Skills

Proficient in various computer applications including Microsoft Office Suite.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.