Social Worker – Brooklyn Case Management Program

JASA is seeking a compassionate and dedicated Social Worker to join our Brooklyn Case Management Program. Fluency in English and at least one of the following languages is required: Mandarin Chinese, Cantonese Chinese, Korean, or Vietnamese.

In this role, you will support older adults and their families by conducting assessments, developing individualized service plans, providing counseling and guidance, and connecting clients with essential benefits and community resources. Your language skills will help you build trusting relationships, facilitate effective communication, and ensure that older adults and their families can access the services and support they need.

You will play an important role in helping older adults maintain their independence, address challenges, and remain safe and supported in their homes and communities.

Schedule: Monday–Friday, 9:00 AM–5:00 PM
Hours Per Week: 35 hours

Why You’ll Love Working at JASA

At JASA, our mission is to help older New Yorkers live independently with dignity and purpose. As a member of our Brooklyn Case Management Program, you will make a meaningful difference in the lives of older adults by helping them navigate complex systems, access essential services, and remain connected to their communities.

Your ability to communicate in Mandarin Chinese, Cantonese Chinese, Korean, or Vietnamese will be especially valuable in supporting older adults and families who prefer to communicate in one of these languages.

Top Reasons to Join Us

Meaningful Impact: Help older adults maintain their independence, dignity, and quality of life.

Culturally Responsive Care: Use your language skills to build trust, improve communication, and help clients navigate services in ways that respect their cultural backgrounds and preferences.

Collaborative Environment: Work with a dedicated team of professionals and community partners to coordinate comprehensive services.

Professional Growth: Expand your social work and case management skills while contributing to JASA’s mission of serving older New Yorkers.

What You’ll Be Doing

Client Assessment and Case Management

• Conduct comprehensive assessments of clients in their homes and/or the office, utilizing the NYC Aging data system as required.
• Develop and maintain written case plans tailored to each client's needs, circumstances, and goals.
• Provide counseling, guidance, and education to clients and their families, using your language skills to support effective communication when appropriate.
• Screen clients for eligibility for benefits, entitlements, and other available assistance programs.
• Reassess client needs and monitor services to ensure that appropriate support is provided.
• Maintain accurate, timely, and complete client records and case documentation.

Service Coordination and Advocacy

• Coordinate referrals and services, including transportation, home care, Meals on Wheels, public assistance, Medicare, Medicaid, emergency financial assistance, legal aid, protective services, vocational placement, medical and psychiatric services, and housing assistance.
• Assess clients' needs related to decision-making capacity, financial exploitation, and other potential risks.
• Assist clients with financial management needs and, when appropriate, explore guardianship or other arrangements to protect their interests.
• Help eligible clients access and coordinate JASA and NYC Aging relief funds.
• Connect clients with community resources and advocate on their behalf to help address barriers to services.
• Communicate significant changes in client circumstances and urgent concerns to the appropriate supervisor.

Program Collaboration and Outreach

• Participate in meetings, trainings, and other professional development activities.
• Represent JASA at community meetings and relevant professional gatherings as needed.
• Conduct outreach to inform older adults and community members about available services, particularly within the communities served by the program.
• Prepare reports, maintain program statistics, and contribute to required performance metrics.
• Provide supervision or guidance to bachelor's-level staff and interns, as assigned.

What You’ll Need

• Education: A Master of Social Work (MSW) is required.
• Language Requirement:Fluency in English and at least one of the following languages is required:
  • Mandarin Chinese
  • Cantonese Chinese
  • Korean
  • Vietnamese
• Licensure: A New York State Licensed Master Social Worker (LMSW) credential is preferred but not required.
• Communication: Strong written and verbal communication skills, including the ability to prepare clear case notes, service plans, and reports.
• Organization: Strong organizational skills and the ability to maintain accurate records and manage multiple client needs.
• Technology: Computer proficiency and the ability to learn and use electronic case management and reporting systems.
• Mobility: The ability to travel throughout the community using public transportation and navigate stairs and other physical barriers that may be present in clients' residences.
• Additional Qualifications: New York State certification, where applicable, is preferred. Knowledge of additional languages spoken by the communities JASA serves is a plus.
• Cultural Competency: A commitment to respecting and appreciating the diverse racial, religious, ethnic, cultural, and personal backgrounds, values, and preferences of the older adults served.

Benefits at a Glance

JASA values the dedication of our employees and offers benefits designed to support their well-being, financial security, and professional development.

Health & Wellness: Medical, dental, and vision insurance, along with wellness resources and an Employee Assistance Program (EAP).

Retirement Savings: Access to a 403(b) retirement savings plan.

Generous Time Off: Paid vacation, holidays, and floating holidays, subject to applicable eligibility and agency policies.

Professional Development: Opportunities for training, learning, and continued professional growth.

Employee Recognition: Opportunities to celebrate employee contributions and the meaningful work performed in service of older New Yorkers.

Equal Employment Opportunity

JASA is an equal opportunity employer committed to fostering an inclusive and respectful workplace. We value diversity and do not discriminate against applicants or employees on the basis of any characteristic protected by applicable federal, state, or local law.