SOCIAL WORKER (LBSW)

Job DetailsJob Location: Medical Mall MLK - MOBILE, AL 36527Salary Range: $52,000.00 - $65,000.00 Salary/yearJob Shift: DayJOB SUMMARY

The Licensed Bachelor Social Worker (LBSW) reports to the Director of Behavioral Health and is responsible for providing social work services, case management, care coordination, patient education, and resource linkage to patients of Franklin Primary Health Center, Inc. The LBSW collaborates with providers and the interdisciplinary care team to address patients' psychosocial needs, improve access to community resources, reduce barriers to care, and promote positive health outcomes. Clinical counseling and psychotherapy services requiring independent clinical licensure are not performed by this position.

DUTIES AND RESPONSIBILITIES


Conduct psychosocial assessments to identify patient needs, barriers to care, and available support systems.
Provide case management and care coordination for patients with medical, behavioral health, and social service needs.
Assist patients with obtaining community resources including housing, transportation, food assistance, financial assistance, medication assistance, and other supportive services.
Coordinate referrals to community agencies and monitor follow-up to ensure continuity of care.
Assist providers with discharge planning, transitional care, and coordination of services.
Educate patients and families regarding available resources, benefits, and community programs.
Collaborate with physicians, behavioral health providers, nursing staff, and other interdisciplinary team members to develop patient-centered care plans.
Maintain accurate, timely, and complete documentation within the electronic medical record.
Monitor assigned caseloads and follow up with patients regarding referrals and treatment recommendations.
Participate in quality improvement initiatives, population health activities, and care management programs.
Assist with grant-funded program requirements, data collection, and reporting as assigned.
Participate in outreach activities, health fairs, and community education events.
Attend departmental meetings, staff meetings, continuing education, and required in-service training.
Maintain patient confidentiality and comply with all HIPAA regulations.
Perform other duties as assigned by the Director of Behavioral Health.


The above duties and responsibilities reflect the general duties considered necessary to describe the principal functions of the position and shall not be considered a complete description of all work requirements.


CUSTOMER SATISFACTION

Must provide exceptional customer service to patients, visitors, and coworkers in a professional, courteous, and respectful manner by:


Assisting patients with resolving service-related concerns.
Collaborating with departments to coordinate patient care.
Protecting patient confidentiality at all times.
Maintaining a professional appearance and welcoming environment.
Demonstrating professionalism and compassion with every patient interaction.
Following organizational customer service standards and Service Excellence principles.



PERFORMANCE STANDARDS

Performance will be evaluated annually by the Director of Behavioral Health or designee. Employees are expected to maintain satisfactory performance in quality of work, productivity, professionalism, customer service, teamwork, documentation, and compliance with organizational policies.


HEALTH AND SAFETY


Comply with OSHA, infection control, and workplace safety requirements.
Follow universal precautions.
Maintain annual health requirements, including TB screening.
Maintain a valid Alabama driver's license and proof of automobile insurance if travel is required.



PRIVACY RULE COMPLIANCE


Maintain compliance with HIPAA Privacy and Security Rules.
Successfully complete required HIPAA training.
Protect all patient health information according to federal and organizational policies.


PHI ACCESS: Unrestricted access for purposes of patient care; restricted access for all other uses consistent with HIPAA requirements.
QualificationsQUALIFICATIONS

Education and Experience

Bachelor of Social Work (BSW) from a Council on Social Work Education (CSWE) accredited program required. One (1) year of experience in healthcare, community health, behavioral health, case management, or social services preferred.

Knowledge, Skills and Abilities


Knowledge of community resources and referral processes.
Knowledge of case management principles and care coordination.
Ability to communicate effectively with diverse patient populations.
Strong organizational, documentation, and time management skills.
Ability to establish effective working relationships with patients, providers, community agencies, and staff.
Working knowledge of electronic medical records.
Ability to maintain confidentiality and exercise sound professional judgment.


Certification, Licensure, and Registration


Current Licensed Bachelor Social Worker (LBSW) license in the State of Alabama required.
Current Alabama driver's license required.


 


PHYSICAL/MENTAL DEMANDS

Requires prolonged sitting, standing, walking, bending, reaching, lifting up to 20 pounds, and occasional lifting up to 30 pounds. Requires visual, auditory, and communication skills necessary to perform job duties. May require exposure to bloodborne pathogens and communicable diseases in accordance with OSHA standards. Ability to work under stressful conditions while maintaining professionalism.