Social Services Supervisor- Family and Children’s Medicaid

Social Services Supervisor – Family and Children’s Medicaid  
Economic Services Division of The Department of Community Resources

Please apply by: 9/4/2026

“Follow Your Calling, Find Your Career”

Salary Range: $66,695.15 - $86,736.00. This is an exempt (salaried) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Economic Services Division of DCR administers federal and state-mandated programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Work First Employment Services, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs.

Position Summary
Supervises staff for program Family and Children’s Medicaid and manages day-to-day operations. Supervise the overall functions of eligibility programs, ensuring quality control and appropriateness of the program, coordinating special projects, and preparing applicable reports. This position compiles reports and data to ensure compliance with established policies and procedures as well as assignment and monitoring of cases. This position provides feedback to staff to enhance their capabilities to perform efficiently.

Primary schedule is Monday through Friday from 8 am to 5 pm, but flexibility is required to include time outside the normal schedule and for weekend hours (approximately 2 to 3 weekend shifts per year).

This supervisor position is located at the Catherine B. Wilson Center at 301 Billingsley Road in Charlotte, NC 28211.

Essential Functions
• Supervise, train and evaluate the performance of technical and para-professional staff
• Consult with teams and staff on individual case assignments
• Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines. Reviews information with teams or staff members to provide guidance and direction in the delivery of services
• Establish performance objectives, conducts periodic reviews and monitors progress
• Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
• Review and audit staff cases and workloads to prioritize duties and referrals for new cases
• Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decision
• Complete monthly and quarterly program reports; review and analyze reports and statistics for continuous awareness of program operation
• Communicate with and visit other public and private welfare agencies, hospitals and other institutions in order to exchange information and develop resources
• Seek additional sources to increase funding and expand services
• Review and analyze activity reports and statistics for continuous awareness of program operation
• May be required to staff shelters in the event of a disaster

Mecklenburg County Department of Community Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.

Minimum Qualifications
Experience: 
Minimum of five years of social services or human services experience

Education: 
Bachelor's Degree in Human Services or related field.


Combination of relevant education and relevant experience accepted: Yes

Preferred Qualifications
Previous Family and Children’s Medicaid experience
Previous leadership or management experience 
Current knowledge and experience with NC FAST
Experience with SharePoint and Excel

Licenses and Certifications
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges

Knowledge, Skills and Abilities
Knowledge of
• General social work principles and available resources
• Social services procedures, practices and methods
• Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
• Case management methods and techniques
• Services offered by the county and other local public and private community based service agencies
• Developing trends and best practices in the specific program area


Skills
• Interpreting and implementing local, state and federal regulations that govern Health and Human Services
• Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished
•Demonstrated leadership skills
• Excellent communication skills – both written and spoken

Abilities
•Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
• Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people



Computer Skills
Proficient in various computer programs including Microsoft Office Suite



Work Environment
Works in an office setting with moderate noise



Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.



Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.