Service Coordinator I Outreach

BEVERLY HILLS CLASP 

SERVICE COORDINATOR I – OUTREACH 

JOB TITLE: Service Coordinator I - Outreach

REPORTS TO: Assistant Program Manager

HOURS: Thursday and Friday 5pm -10pm, filling in more hours as needed. 10 hours/week CLASSIFICATION: Non-Exempt

REQUISITION NUMBER: 1807

SUMMARY: The Beverly Hills CLASP (Changing Lives and Sharing Places) program is a street outreach program to engage with individuals who are experiencing chronic homelessness and mental health conditions in the city of Beverly Hills. The Service Coordinator I (SCI) will respond to outreach calls to engage unhoused individuals and provide them with necessary referrals to mental health, Veterans, and housing programs. Step Up embraces Wellness, Rehabilitation and Recovery, Housing First and Motivational Interviewing and promotes the use of these principles and practices daily when interacting with clients.

BENEFITS AND WHAT WE OFFER:

DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Direct Service and Support

Documentation and Data Collection

SKILLS: Ability to engage homeless individuals on the streets in a meaningful and nonthreatening manner, evaluate and assess their needs, and begin to develop trust enough that they can accept supports and services offered. Knowledge of or experience with DSM V diagnoses and level of functioning. Knowledge of Evidence-Based Practices (EBP), including Motivational Interviewing, Trauma-Informed Care, Housing First, and Harm Reduction. Should have the ability to work independently and collaboratively with team members, take initiative, and embrace a solution focused practice approach.

QUALIFICATIONS: BA in psychology or social work, or 2 years of related work experience, with a minimum of 2 years’ experience working with persons experiencing mental health disorders and homelessness, in a community setting. Case management experience is essential. Candidate must have own transportation and present evidence of current California drivers’ license and insurance. Position requires frequent driving.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter 

instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment. 

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and

Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES 

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER