Senior Program Manager Regional Services

Job Details: Job Location: 41st Street - Everett, WA, Position Type: Full Time, Education Level: Master's Degree, Salary Range: $99476.48 - $109947.68Salary, Job Shift: Any, Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

This full-time, salaried position is responsible for the overall management and leadership of regional services including the Greater Columbia, North Sound, and Salish Regional Crisis Lines (RCLs). This position oversees all aspects of staff management and program development and works closely with department leadership to continually review policy, procedures, training, and business practices to ensure meeting funder contractual obligations. This position represents VOA Western Washington at applicable regional meetings and provides after-hours consultation as needed to support program staff.

 

Principal Activities


Responsible for all performance management requirements for program staff 
Institute retention and motivational strategies to continually energize staff
Implement recruitment, engagement, and retention strategies to enhance workforce development
Proactively monitor shift schedules including identifying gaps in coverage and work with Staff Supervisors to identify trends and mitigate overtime costs and counselor burnout
Engage in program development, implementation, data evaluation, and formal reporting
Work collaboratively with the senior leadership team to ensure contractual requirements and deliverables are met
Project management to ensure compliance with deadlines
Perform quality controls and monitor contractual KPIs
Develop and implement long-term goals in alliance with the agency strategic plan
Ensure exceptional customer service and effective, efficient operations
Establish and maintain funder and community partner relationships
Responsible for audit and accreditation program deliverables
Contribute to an environment that focuses on ensuring integrity, respect, and accountability
Other duties as assigned


 

Benefits

We believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee. 


Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
Competitive compensation
Holidays: 9 paid per year + 2 paid floating holidays
Medical, Dental, and Vision
Health Savings Account (HSA)
Flexible Savings Account (FSA) medical & dependent care
Free Employee Assistance program
403(b) Retirement Plan matching
Professional Development opportunities

: We’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.


Master’s degree in behavioral science, human services, social work, counseling, or related field
Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
Five (5) years of recent, related experience, including (3) years of supervisory experience
Ability to attend in-person meetings throughout the Puget Sound Region of Washington State
Fluency in English (oral and written)
Professional demeanor and composure
Strong problem-solving and information-gathering skills
Superior communication skills to convey information clearly and effectively


 

Home Office Technology Requirements


High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof
Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations
No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery


 

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.

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