Senior LGBTQ+ Recruitment and Partnership Coordinator

Description

AGENCY OVERVIEW

JOIN A FORWARD-THINKING AGENCY THAT SEEKS TO ENSURE THAT ALL YOUTH ACHIEVE THEIR FULL POTENTIAL. Big Brothers Big Sisters Independence (BBBSI) is one of the largest Big Brothers Big Sisters agencies in the nation. Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth, while working collaboratively to strengthen the quality of the mentoring field and close the mentoring gap.

At BBBSI, our work is grounded in Access, Belonging, and Opportunity. We seek team members who set a high bar, are intentional and thoughtful about their choices, collaborate toward community solutions, bring a positive and solution-oriented approach, value inclusion and belonging, and demonstrate accountability for results.

JOB DESCRIPTION

BBBSI seeks a Senior LGBTQ+ Recruitment and Partnership Coordinator to support the continued development and growth of the Agency's services to LGBTQ+ identifying and questioning/curious young people through community engagement, volunteer and youth recruitment, partnership development, outreach, advocacy, and resource identification.

The Coordinator builds trusted relationships within LGBTQ+ communities and develops sustainable pipelines of prospective Bigs, Littles, families, community partners, and referral sources. Working closely with the Director, Volunteer Recruitment & Program Partnerships and Community-Based Program leadership, the Coordinator helps ensure LGBTQ+ youth have access to safe, affirming, high-quality mentoring opportunities through BBBSI's Community-Based Program.

As a Senior Coordinator, the position is expected to work with greater independence, take a lead role in developing and sustaining key community partnerships and recruitment strategies, and serve as an internal resource regarding LGBTQ+ community engagement and inclusive outreach practices.

This is a hands-on community outreach and partnership-development position. The Coordinator carries out recruitment in ways that protect youth privacy, safety, confidentiality, and personal choice, including reaching LGBTQ+ youth and families without requiring individuals to publicly disclose their sexual orientation or gender identity.

The Coordinator serves as a visible advocate, ambassador, and connector among BBBSI, LGBTQ+ community organizations, prospective volunteers and families, referral partners, and internal Program teams. Formal enrollment, assessment, matching, and ongoing match support are carried out by the appropriate Community-Based Program teams.

The position requires regular community engagement and travel throughout BBBSI's service area and may include evening and weekend events.

JOB RESPONSIBILITIES

Volunteer, Youth & Family Recruitment

• Develop and implement targeted, community-based outreach strategies designed to  build a sustainable pipeline of prospective Bigs, Littles, and families.
• Recruit  LGBTQ+ individuals and knowledgeable, affirming allies who are interested in serving as volunteer Bigs.
• Conduct  outreach in ways that respect and protect youth privacy, confidentiality,  safety, and personal choice while reducing barriers to participation.
• Represent  BBBSI at recruitment events, community events, resource fairs, and other outreach opportunities, providing prospective volunteers, youth, families,      and partners with clear and accurate information about BBBSI programs.
• Build  awareness of BBBSI's mentoring opportunities among LGBTQ+ youth, families,  volunteers, organizations, and community networks.
• Connect  interested prospects with the appropriate BBBSI staff for formal inquiry,   enrollment, assessment, matching, and support.
• Follow  up appropriately with prospective volunteers, youth, families, and referral partners to maintain engagement throughout the recruitment  pipeline.

Community Partnerships, Outreach & Advocacyv

• Develop,      strengthen, and maintain trusted relationships with LGBTQ+-serving  organizations, youth-serving organizations, healthcare and behavioral health      providers, educational institutions, businesses, professional  associations, and community networks throughout BBBSI's service area.
• Build  sustainable referral pathways that connect prospective Bigs, Littles, and families with BBBSI programs.
• Maintain regular communication and engagement with key community partners and  referral sources.
• Take a lead role in cultivating and managing key strategic community partnerships and identifying new opportunities to      expand BBBSI's reach within LGBTQ+ communities.
• Identify  career, educational, enrichment, social, wellness, and community  opportunities that may strengthen the experience of LGBTQ+ youth and      mentoring matches and share appropriate resources with Program staff.
• Ensure outreach and partnership-development efforts reflect the diversity within  LGBTQ+ communities, including LGBTQ+ youth of color and other historically  underserved populations.
• Represent  BBBSI as a visible community presence and advocate for LGBTQ+ youth at  Pride events, School District of Philadelphia events, community  gatherings, partner events, resource fairs, and other relevant opportunities.
• Participate  in appropriate coalitions, networks, community tables, and collaborative initiatives that advance youth wellbeing, access, belonging, and opportunity.
• Serve as an ambassador for BBBSI's commitment to Access, Belonging, and  Opportunity across community settings.
• Increase community awareness of BBBSI's safe, affirming, and inclusive mentoring   opportunities.

Program Coordination & Handoff

• Establish and maintain clear referral and handoff processes so prospective Bigs,  Littles, and families are efficiently connected to the Customer Relations  Team, Enrollment Team, Community-Based Program staff, and other  appropriate BBBSI teams.
• Share  relevant community, referral, and partnership information with Program  staff to support successful participant engagement and service delivery.
• Collaborate with Program staff regarding recruitment needs, available volunteers, participant interests, referral opportunities, and community trends.
• Support enrollment, matching, and match-support functions performed by the  Community-Based Program team by ensuring appropriate and timely communication and handoff of information.
• Participate  in efforts to meaningfully incorporate youth voice, interests, and feedback into the LGBTQ+ youth experience at BBBSI.
• Help  identify barriers to participation and collaborate with internal teams on strategies to improve access and engagement.

Tracking, Communication & Continuous Improvement

• Track  outreach activities, community partnerships, referrals, recruitment  activity, events, prospective participants, and recruitment-pipeline activity.
• Maintain  timely and accurate records of partner contacts, outreach efforts,  follow-up activities, and referral relationships.
• Provide regular updates to the Director, Volunteer Recruitment & Program  Partnerships regarding outreach activity, partnerships, referrals, recruitment results, pipeline development, opportunities, and challenges.
• Use  community partner, participant, and stakeholder feedback to recommend  improvements to outreach and recruitment strategies.
• Monitor  recruitment and partnership trends and identify opportunities to   strengthen BBBSI's reach within LGBTQ+ communities.
• Independently evaluate outreach, recruitment, referral, and partnership results and      recommend strategies to strengthen performance and community impact.
• Collaborate with Marketing and Communications to develop and/or review inclusive,      affirming, accessible, and privacy-conscious recruitment and outreach materials.
• Work  with Marketing and Communications to ensure materials accurately represent      BBBSI's mentoring programs and commitment to affirming LGBTQ+ youth and      families.
• Partner  with Advancement, Program, and other departments as appropriate to support      organizational initiatives and community engagement.
• Share      knowledge, community insight, and resources that strengthen  LGBTQ+-affirming practices across BBBSI.
• Maintain      appropriate confidentiality regarding youth, families, volunteers,  applicants, and other sensitive information.
• Perform  other related duties as assigned in support of BBBSI's mission and  organizational needs.

Requirements

Academic Requirements: Bachelor's degree in social work, human services, education, psychology, communications, nonprofit management, community engagement, or a related field preferred. Equivalent relevant professional experience will be considered.

Professional Requirements:

• Two  years of experience in community outreach, partnership development,  volunteer recruitment, youth development, nonprofit programming, community  engagement, or a related field preferred.
• Minimum of one year of successful experience  in the LGBTQ+ Recruitment and Partnership Coordinator role at BBBSI,      demonstrating the ability to independently perform the core responsibilities of the position.
• Successful completion of identified  professional development courses, trainings, and/or learning opportunities      appropriate to progression to the Senior Coordinator level.
• Experience  working with LGBTQ+ communities, LGBTQ+ youth, and/or LGBTQ+-serving      organizations strongly preferred.
• Experience  developing community partnerships, referral relationships, and      community-based recruitment strategies strongly preferred.
• Experience working with youth-serving organizations, mentoring organizations,  community-based nonprofits, schools, healthcare providers, or similar  organizations is preferred.
• Prior  experience with Big Brothers Big Sisters programming is a plus.
• Must effectively learn and utilize BBBSI's internal systems and databases for  tracking recruitment, outreach, partnership, and referral information.
• Must be comfortable representing BBBSI publicly and communicating with individuals  and groups in community settings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated  commitment to creating safe, affirming, welcoming, and inclusive  environments for LGBTQ+ youth.
• Strong community-engagement, relationship-building, outreach, recruitment,  networking, and partnership-development skills.
• Ability  to develop trusted relationships with community organizations, volunteers,  youth, families, referral partners, and internal colleagues.
• Strong  interpersonal, verbal, presentation, and written communication skills.
• Comfort  representing BBBSI at community events, meetings, resource fairs,  professional gatherings, and public-facing opportunities.
• Ability  to identify opportunities and creatively connect community resources with  organizational and participant needs.
• Understanding  of the importance of privacy, confidentiality, discretion, and personal choice when engaging LGBTQ+ youth and families.
• Ability to handle sensitive and confidential information appropriately.
• Strong organizational, follow-through, planning, and time-management skills.
• Ability  to manage multiple community relationships, projects, events, and  priorities simultaneously.
• Ability   to track, understand, and use recruitment and partnership data to inform future outreach and engagement strategies.
• Ability  to work independently while collaborating effectively across departments      and teams.
• Ability  to adapt communication and outreach approaches to different audiences and  community settings.
• Demonstrated  sound judgment and professionalism when representing the Agency  externally.
• Demonstrated  ability to exercise increased independence, initiative, and judgment in      managing outreach activities, community relationships, and  partnership-development priorities.