SENIOR HUMAN SERVICES SUPERVISOR JUSTICE SUPPORT SERVICES

Overview

FLSA: Exempt. This is a salaried, professional and supervisory position providing direct supervision to the paraprofessional sta and social workers in the Justice Support Services (JSS) Section of the Human Services Department. Selection for this position will occur though a competitive process and will be led by the JSS Manager in consultation with a team and Human Services Director. The primary responsibility is ensuring sta are adhering to the guidelines established by the section and the department. Supervision includes intake, assessment, case planning and case management, the court process and assigned related programs. As a supervisor, this position provides administrative direction, case consultation and professional development of assigned social workers and other assigned sta. It is responsible for ensuring continuity and eectiveness of the Unit's services in conformity with the section and agency's policy and procedures. The position requires some evening and weekend hours as sta being supervised work those hours.

Essential Leadership Functions

Act with Integrity and Build Trust

• Demonstrate mutual respect, humility, and honesty in all interactions
• Speak up appropriately, even when expressing unpopular viewpoints
• Actively listen and remain open-minded to diverse perspectives

Drive for Results

• Set clear goals and objectives to motivate self and others to achieve outcomes
• Seek new opportunities to improve processes and drive sustainable results
• Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams

• Foster a collaborative environment that encourages knowledge sharing and growth
• Provide mentorship and support to help self and others reach full potential
• Recognize and leverage diverse strengths within self and team

Lead with Vision and Strategy

• Understand and communicate a compelling vision that aligns with organizational goals
• Develop and execute comprehensive strategies to achieve long-term objectives
• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

Lead with Paradoxical, Critical, and Agile Thinking

• Navigate complex situations by considering multiple perspectives
• Adapt quickly to changes and uncertainties in the work environment
• Make critical decisions using analytical skills, experience, and input from others

Build and Maintain Effective Relationships

• Communicate and collaborate effectively with stakeholders across the organization
• Influence others through coaching, consulting, and team-minded thinking
• Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service

• Understand and address the needs and concerns of the community
• Incorporate community perspectives into decision-making processes
• Drive initiatives that create positive impacts beyond the organization

Demonstrate Emotional Intelligence

• Show self-awareness and manage emotions effectively in challenging situations
• Seek and respond constructively to feedback, even in the face of setbacks
• Balance empathy with accountability when leading self and working with others

Essential Job Functions

Provides supervision and administrative direction for assigned social workers who provide intake, assessment, case planning and case management, and on- going direct services to adults referred by the court, other Human Services Sections, or community partners. Ensures sta eectively employ a strength- based approach utilizing evidence-based and best practices.

Provides supervision and administrative direction to a team of specialists responsible for the electronic monitoring program, drug and alcohol testing, and other assigned tasks.

Responsible for hiring, supervision, training, motivation, evaluation, providing performance feedback, scheduling and layout of work of departmental personnel.

Provides ongoing consultation to sta on cases and the need for agency and community services appropriate for that population and to ensure continuity and the eectiveness of services in conformity with state laws and mandates and with agency policy and procedures.

Reviews and approves assessments, case plans, and other required reports and documentation in compliance with the current agency policy, state standards, evidence-based and best practices.

Coordinates, monitors and evaluates contracted program outcomes. This includes monitoring the budget, yearly report, statistics, and consultation.

Prepares required statistics and reports for the Health and Human Services Board, committees and other agency units as requested.

Prepares grant proposals and other funding requests to be submitted to local, state and federal funding resources.

Participates in review and development of agency program, policy, and procedures. Serves as agency representative on community committees and service-related activities.

Develops new service programs to meet client needs.

Physical demands: Large percentage of time is spent sitting at desk, talking and hearing, using near and far vision, judgment, and ngering for keyboarding on computer. Stands, walks, reaches, handles papers and documents intermittently throughout the day. In unusual situations it is necessary to transport/carry a child, stoop, kneel, grapple, bend/twist and feel. There is the threat of physical attack or injury from clients in unusual situations. Uses telephones, copy machines, dictating equipment, independent judgment.  Drives vehicle on occasion.

Related Job Functions 

May be required to work evenings and/or weekends.

This job description is not intended to encompass every job duty or responsibility, but is only illustrative. This position is required to perform other duties as may be assigned or required.

Knowledge, Skills and Abilities

Thorough knowledge of current social and economic problems, including the impact of racial disparities, and the way in which these problems aect families and individuals.

Knowledge and proven experience in eective interventions including evidence based and best practices.

Extensive knowledge of community agencies and health resources and ways in which these resources may be available to people in need.

Considerable knowledge of community organization principles and methods.

Demonstrated commitment to keeping practice up to date and in conformance with latest research and generally accepted best practices in the eld of criminal justice and social work.

Demonstrated commitment to embracing and driving positive change and striving for continuous improvement.

Ability to direct and supervise the work of others.

Ability to establish and maintain eective working relationships with the general public, County ocials and employees, schools, law enforcement and hospitals.

Ability to stimulate sta growth and development, provide eective coaching and mentoring and to give eective casework consultation.

Ability to compute and analyze statistical information of services provided by the Unit.

Ability to communicate ideas eectively, both orally and in writing.  Ability to monitor and manage program budgets.

Ability to facilitate eective meetings and engage others (sta, co- supervisors and community stakeholders) in the process of collaboration and eective team work.

Ability to eectively lead teams though change.

Ability to lead teams in providing excellent customer/client service.

Training, Experience and Other Requirements

Graduation from accredited college or university with a Master's degree in Social Work, Psychology, Sociology, or related eld with two years social work experience with services to corrections, mental health, substance abuse, or domestic violence with emphasis on evidence-based practice.

May consider a Bachelor's degree with ve years of relevant experience.