Senior Director of Adult & Senior Services

Overview of Easterseals Serving DC MD VA

 

Who We Are

Including Individuals. Empowering Families. Strengthening Communities.℠

Easterseals DC MD VA (www.eseal.org) is leading the way to full equity, inclusion, and access through direct and life-changing disability and community services. 

Since 1945, Easterseals DC MD VA has worked tirelessly to enhance quality of life and expand access to healthcare, education, and employment. And we won’t rest until each one of us is valued, respected, and accepted.

We take a holistic approach, providing comprehensive services to thousands of children and adults in our neighborhoods, no matter their disability, military status, income, race, or age: To help each child reach their full potential, we provide personalized child development and early intervention services. To improve health and reduce isolation in adults with disabilities, we offer engaging activities and expansive resources. To enable military families to integrate into the community, we provide a suite of services, including employment support and mental healthcare. And to sustain families and caregivers, we provide comprehensive services and support.

Together with our partners, we’re reducing poverty and homelessness and improving healthcare and employment by empowering people of all ages and abilities to be full and equal participants in their communities. Join us.

 As the Easterseals affiliate serving Washington, DC, Maryland, and Northern Virginia, (www.eseal.org) Easterseals DC MD VA works through public-private partnerships to provide community-based services in the most efficient manner possible. These traits were demonstrated in the opening our Harry & Jeanette Weinberg Inter-Generational Center, which has quickly become an international model of excellence for delivering superior outcomes, including creating meaningful connections between generations. It was opened through visionary partnership among local, state, and national governments, as well as private individual, corporate, and foundation investment. The shared resources created a maximum return on investment for the community. Through a variety of resources, Easterseals provides information and guidance about how to navigate changing needs within our communities.

Easterseals DC MD VA, we know that creating a hopeful, inclusive community where all people realize their potential and live meaningful lives can be done only when we value our greatest asset – our staff. More than 200 employees across the greater Washington, DC area, from Hagerstown, Maryland, to Falls Church, Virginia, value the rewarding work that enables Easterseals to lead the way to 100% equity, inclusion, and access for people with disabilities, families, and communities.

If you want to do well while doing good, Easterseals DC MD VA may be the place for you.

Core Values

 

Our entire staff shares our Core Values which are an integral component of the success of ESDCMDVA:

 

Easterseals Job Description

 

Senior Director, Adult Day Services

Easterseals DC MD VA
Department: Adult Day Services
Employment Type: Full-Time
FLSA Status: Exempt
Reports To: COO
Location: Maryland – Multi-Site Leadership Role (Silver Spring, Hagerstown and Baltimore)

Position Overview:

Easterseals DC MD VA is seeking an experienced and strategic Senior Director of Adult Day Services to provide leadership and operational oversight for our Adult Day Services programs.

The Senior Director is responsible for the overall performance, quality, compliance, financial sustainability, and growth of Adult Day Services operations. This position provides leadership across multiple program locations and works closely with Center Directors, clinical and program staff, Human Resources, Finance, Operations, community partners, regulatory agencies, participants, and families.

The ideal candidate is an accomplished human services or healthcare leader with strong knowledge of adult day programming, regulatory compliance, financial management, staff development, quality improvement, and multi-site operations.

Essential Responsibilities:

Strategic & Operational Leadership:

• Provide strategic, administrative, financial, and operational leadership for Adult Day Services programs.
• Establish consistent operational standards, policies, procedures, and best practices across program locations.
• Evaluate program performance, service delivery, utilization, staffing, enrollment, and participant outcomes.
• Identify opportunities to strengthen existing services and develop new programs that support adults and seniors in remaining active and engaged within their communities.
• Conduct needs assessments and evaluate opportunities for program expansion, partnerships, and new service models.
• Lead implementation and integration of new programs, services, and operational initiatives.

Regulatory Compliance & Quality Assurance:

• Ensure Adult Day Services programs operate in accordance with applicable federal, state, local, licensing, contractual, and accreditation requirements.
• Maintain working knowledge of Maryland regulations applicable to adult day and healthcare-related programs, including COMAR requirements.
• Develop and monitor quality assurance and continuous improvement initiatives.
• Establish measurable program outcomes and performance indicators.
• Lead preparation for regulatory reviews, audits, monitoring visits, and corrective action plans.
• Ensure appropriate protection of participant confidentiality, health information, and organizational records.
• Promote a strong culture of participant safety, risk management, accountability, and regulatory compliance.
• Provide oversight of all transportation operations, including supervision of the Transportation Manager, to ensure the safe, timely, and efficient transport of participants; oversee fleet management, regulatory compliance, risk mitigation, and continuous improvement of transportation services.

Financial & Business Management:

• Develop and oversee annual operating budgets for assigned programs.
• Monitor financial performance, revenue, expenses, staffing costs, utilization, and budget variances.
• Identify and implement opportunities for operational efficiencies and responsible cost management.
• Partner with Finance and executive leadership on forecasting, financial planning, and program sustainability.
• Evaluate revenue opportunities, payer relationships, contracts, and funding sources.
• Support negotiations and management of applicable vendor, payer, government, and community contracts.
• Provide oversight of Accounts Receivable management for the ADS centers, including review of aging reports, follow-up on outstanding receivables, resolution of payment issues, and implementation of strategies to improve collections and reduce delinquent balances.
• Grant management: Provide operational and financial management of grant-funded operations, ensuring compliance with grant requirements, monitoring performance against targets, supporting grant reporting, overseeing grant billing, and partnering with Development to pursue ongoing and additional funding opportunities to ensure program sustainability.

Program Growth & Community Partnerships:

• Monitor community needs, market trends, referral patterns, and competitive conditions.
• Develop strategies to increase program utilization, enrollment, referrals, and service capacity.
• Build and maintain relationships with healthcare organizations, government agencies, community organizations, referral partners, families, and other stakeholders.
• Represent Easterseals at community meetings, committees, professional associations, and networking opportunities.
• Identify opportunities for partnerships and wraparound services that enhance participant outcomes.

Leadership & Staff Development:

• Provide direct leadership, coaching, and supervision to Center Directors, Transportation Manager, and other assigned program leaders.
• Establish performance expectations and hold leadership teams accountable for operational and program outcomes.
• Conduct performance evaluations and provide ongoing coaching, mentoring, and technical assistance.
• Partner with Human Resources on recruitment, retention, employee relations, succession planning, and workforce development.
• Identify professional development needs and support ongoing training for Adult Day Services staff.
• Foster a collaborative, inclusive, accountable, and mission-driven workplace culture.

Participant & Family Experience:

• Promote person-centered services that respect participant choice, dignity, independence, safety, and quality of life.
• Ensure concerns from participants, families, caregivers, and stakeholders are addressed appropriately and timely.
• Support centers in resolving complex participant, family, operational, and service-delivery matters.
• Promote positive relationships among participants, families, caregivers, staff, and community partners.

Leadership Competencies:

The successful candidate will demonstrate:

Strategic Leadership – Ability to translate organizational goals into measurable program and operational results.

Financial Acumen – Strong understanding of budgeting, forecasting, revenue management, expense control, and program sustainability.

People Leadership – Demonstrated ability to develop, coach, motivate, and hold diverse teams accountable.

Operational Excellence – Ability to manage multiple locations, competing priorities, regulatory requirements, and complex operations.

Communication & Relationship Management – Strong ability to communicate with employees, participants, families, executive leadership, government agencies, community partners, and other stakeholders.

Project Management – Ability to manage multiple initiatives simultaneously while meeting established timelines, budgets, and performance expectations.

Continuous Improvement – Commitment to quality, innovation, measurable outcomes, and identifying better ways to deliver services.

Sound Judgment – Ability to assess complex situations, manage risk, resolve problems, and make thoughtful operational decisions.

Qualifications:

Education:

• Bachelor’s degree required. A degree from one of the following subject areas is preferred: Social Work, Human Services, Behavioral Sciences, Public Health, Healthcare Administration, Business Administration, or a related field.
• Master’s degree in a related field strongly preferred.

Experience:

• 7–10 years of progressive professional experience in adult day services, senior services, healthcare, disability services, human services, or a related field.
• Minimum of 5 years of leadership experience managing an adult day center, healthcare program, human services program, or portfolio of programs.
• Demonstrated experience leading staff with diverse professional and educational backgrounds.
• Multi-site leadership experience strongly preferred.
• Experience managing budgets, financial performance, vendors, contractors, and organizational resources.
• Experience with public and private funding sources, payer systems, contracts, and service agreements preferred.
• Demonstrated experience with program development, implementation, evaluation, and continuous improvement.

Knowledge, Skills & Abilities:

• Working knowledge of regulations governing Adult Day Services and healthcare-related programs.
• Ability to access, interpret, and apply applicable COMAR requirements.
• Knowledge of HIPAA protected health information, confidentiality, and participant rights.
• Strong financial, analytical, and business-management skills.
• Strong organizational and project-management abilities.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to build effective relationships across organizational levels and with external stakeholders.
• Ability to work independently, demonstrate initiative, and maintain accountability for results.
• Proficiency with Microsoft Office and relevant electronic program, healthcare, or data-management systems.
• Ability to analyze program data and translate findings into operational improvements.
• Ability to travel regularly among Easterseals Adult Day Services locations and community partner sites.

Why Join Easterseals DC MD VA?

The Senior Director of Adult Day Services has the opportunity to make a meaningful impact on the lives of adults, seniors, individuals with disabilities, and their families while leading programs that promote independence, engagement, health, inclusion, and quality of life.

This position offers the opportunity to influence program strategy, strengthen operational excellence, develop leaders, expand community partnerships, and help shape the future of Adult Day Services across Easterseals DC MD VA.

Equal Employment Opportunity:

Easterseals DC MD VA is an Equal Opportunity Employer. Employment decisions are based on qualifications, experience, organizational needs, and an individual's ability to successfully perform the responsibilities of the position. Qualified applicants are considered without regard to legally protected characteristics.

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